Search found 18 matches

by Gtsteve
Wed Oct 23, 2019 2:21 pm
Forum: Telephone issues
Topic: Phone is not working properly.
Replies: 2
Views: 73

Re: Phone is not working properly.

Thanks mate,
That fixed it.
Have a nice day.

Cheers Steve
by Gtsteve
Tue Oct 22, 2019 3:56 pm
Forum: Telephone issues
Topic: Phone is not working properly.
Replies: 2
Views: 73

Phone is not working properly.

Hi gang, Our phone can make calls out but you can't call in on it. It has been like this for about 2 weeks. When calling our number a recorded voice says, "The number you are ringing is currently unavailable", Or it just cuts off immediately with no connection made. Could you please make the necessa...
by Gtsteve
Wed Sep 04, 2019 10:34 pm
Forum: Telephone issues
Topic: "conditional call forwarding active"
Replies: 4
Views: 126

Re: "conditional call forwarding active"

Thank you sir,
The phone is working again now.
It appears that you have fixed the problem, whatever it was.
Cheers Steve
by Gtsteve
Wed Sep 04, 2019 7:58 pm
Forum: Telephone issues
Topic: "conditional call forwarding active"
Replies: 4
Views: 126

Re: "conditional call forwarding active"

I forgot , my service no is 02014 80425 and cust id 467157
Calling in or out gets a busy tone.
Sorry maybe this should have been in the VOIP section.

Cheers Steve
by Gtsteve
Wed Sep 04, 2019 7:38 pm
Forum: Telephone issues
Topic: "conditional call forwarding active"
Replies: 4
Views: 126

"conditional call forwarding active"

My VOIP phone does not work, it is unreachable from my mobile showing " conditional call forwarding active". also when dialing out it gives an incorrect 'busy' tone. I tried '0110' but that did not fix it. Can you disable all call forwarding please so that the phone will work again. I don't know how...
by Gtsteve
Tue Aug 06, 2019 12:55 pm
Forum: VOIP
Topic: Our phone is still not connected
Replies: 5
Views: 201

Re: Our phone is still not connected

Ok, finally the phone works. It took 19 days. Not bad by some people's experiences apparently. I tried to configure the modem with the password etc myself, but I could not do it. So I went on the hour and a half on hold queue and then tech support quickly did it from his end. What a long complicated...
by Gtsteve
Tue Aug 06, 2019 11:15 am
Forum: VOIP
Topic: Our phone is still not connected
Replies: 5
Views: 201

Re: Our phone is still not connected

Well we are getting closer, yesterday we received an email advising us that the voip was connected, and another one giving us a username and a password. No indication how to use the name and password unfortunately. just "Please configure your VoIP device with following details." I don't know how to ...
by Gtsteve
Sat Aug 03, 2019 8:57 pm
Forum: VOIP
Topic: Our phone is still not connected
Replies: 5
Views: 201

Re: Our phone is still not connected

Thank you, judep,
We shall await their advice.
Cheers Steve
by Gtsteve
Sat Aug 03, 2019 3:51 pm
Forum: VOIP
Topic: Our phone is still not connected
Replies: 5
Views: 201

Our phone is still not connected

Hi,
The internet was connected back on the 18th July I think, It is fine, I set up webmail that is also good,
but still the phone is not working. Is this wait normal?

Cheers Steve s/n 0201480425
by Gtsteve
Fri Jul 26, 2019 3:42 pm
Forum: Improvement & suggestions
Topic: Usernames guide
Replies: 1
Views: 126

Usernames guide

Further to my previous post, are there some guidelines here as to acceptable usernames for the forum. For the 'Members Facility' my email address is fine, for the Exemail/webmail my email address is also fine, so for consistency and simplicity I tried to change my username for this forum to my email...
by Gtsteve
Fri Jul 26, 2019 3:28 pm
Forum: Improvement & suggestions
Topic: Changing a username
Replies: 1
Views: 77

Changing a username

Recently I tried to change my username to a more appropriate one for this site. The system asked for my password (predictably) allowed me to proceed and apparently accepted the change. However that was not the case. I was locked out of the forum for a few days with neither of the usernames working. ...
by Gtsteve
Tue Jul 23, 2019 11:22 pm
Forum: Email issues
Topic: Problem connecting to Webmail
Replies: 5
Views: 191

Re: Problem connecting to Webmail

Woo Hoo, good work IsuruB, You found my mistake.
You are a champion, I looked for an error like that but I could not see it.
I corrected my input and It all works now, of course.

This new connection is more stable than my last one too. I'm happy with Exetel.

Thank you IsuruB

Cheers Steve
by Gtsteve
Tue Jul 23, 2019 5:27 pm
Forum: Email issues
Topic: Problem connecting to Webmail
Replies: 5
Views: 191

Re: Problem connecting to Webmail

I reset my webmail password but that still did not help. I have read all of the advice and settings posts that I can find and the wiki setup guides, but I still can't see where I am going wrong. When trying to add the Exemail address to my Outlook it still reports that it cannot find the Exemail ser...
by Gtsteve
Mon Jul 22, 2019 4:55 pm
Forum: Email issues
Topic: Problem connecting to Webmail
Replies: 5
Views: 191

Re: Problem connecting to Webmail

Ok thank you rasikak,
the Webmail password is one of them that I tried, but still one more thing.
i will change the password and see if that helps.

And thanks for chasing up tha phone for me too.

Cheers Steve.
by Gtsteve
Sun Jul 21, 2019 1:20 pm
Forum: Email issues
Topic: Problem connecting to Webmail
Replies: 5
Views: 191

Problem connecting to Webmail

I have just set up a new Exemail a/c and I have sent a couple of test send and receive emails, they seem to work if I go into webmail. But my 2016 MS Outlook client reports that it cannot find the server. That is I cannot access email from Webmail with Outlook. I've been over the details a few times...