Search found 48 matches

by NajikaM
Sat Aug 08, 2020 4:55 pm
Forum: NBN and other Fibre Services
Topic: NBN Arris Modem - Green Lights Flashing
Replies: 2
Views: 352

Re: NBN Arris Modem - Green Lights Flashing

Hi, After a stable connection for a few months, this morning I woke up to my NBN Arris modem with three flashing green lights. The power light is stable green, but the three other lights flash for 30 seconds or so, then go off, then the green upstream light flashes for a bit, then cycles back to th...
by NajikaM
Thu Jul 30, 2020 10:05 pm
Forum: Networking issues
Topic: Should I get a second ZTE H268A router?
Replies: 1
Views: 357

Re: Should I get a second ZTE H268A router?

Hi there, Recently I bought an Oculus Quest VR headset and one of the features is that you can connect to your PC on the same network through wifi and play VR games loaded on the computer. Currently, my ZTE H268A router is located downstairs in another room, far away from the headset and my current...
by NajikaM
Thu Jul 30, 2020 10:00 pm
Forum: NBN and other Fibre Services
Topic: Cisco 887 Config for FTTP
Replies: 12
Views: 4849

Re: FTTP Cisco ISR C1111

Raghav wrote:
Thu Jul 30, 2020 7:48 pm
Can anyone help with the config for Cisco ISR C1111
Hi,

Unfortunately we are not trained to configure 3rd party devices. Therefore we strongly suggest you to contact the relevant device manufacturer in order to have a better assistance.
by NajikaM
Tue Jul 28, 2020 9:34 pm
Forum: NBN and other Fibre Services
Topic: Drop outs of NBN Service in Waratah Area
Replies: 7
Views: 626

Re: Drop outs of NBN Service in Waratah Area

Hi, I've sent through a few updates on our issue in reply to email i've received from residentialsupport@exetel.com.au. I've not received any update on where the wholesaler is up to with their investigation other than they believe my device is turned off. My modem has been turned on all day and I'v...
by NajikaM
Tue Jul 28, 2020 9:30 pm
Forum: NBN and other Fibre Services
Topic: LBN outage in Epping, NSW
Replies: 9
Views: 856

Re: LBN outage in Epping, NSW

Modern connected successfully, at 17:19, so it seems to be fixed. No information yet from Exetel about what was actually wrong. I would like to know. Hi, We are yet to receive an update from our wholesale supplier regarding your reported service issue. We will update you as soon as we received an u...
by NajikaM
Sun Jul 19, 2020 8:57 pm
Forum: Modem issues
Topic: Carrier Grade NAT opt-out request
Replies: 3
Views: 701

Re: Carrier Grade NAT opt-out request

okhoi wrote:
Sun Jul 19, 2020 1:55 am
How do I restart my router, and when done, how do I see my static IP?
You can unplug your router from the power socket and plug it back in after 10 seconds to restart the router.

Once you have done go to Google search page and type "what is my IP' to find out the current IP address.
by NajikaM
Sun Jul 19, 2020 12:31 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Albury and Surrounding Suburbs, NSW
Replies: 2
Views: 475

Re: Unplanned Fibre Network Outage - Albury and Surrounding Suburbs, NSW

Update: Upstream provider technicians applied a fix and restored services.

Please power restart your modem/router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused
by NajikaM
Sun Jul 19, 2020 2:46 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Albury and Surrounding Suburbs, NSW
Replies: 2
Views: 475

Re: Unplanned Fibre Network Outage - Albury and Surrounding Suburbs, NSW

Update: Outage is still ongoing. Root Cause: Still Investigating Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution Additional Information: Site access for fibre crew unavailable overnight.Crew to re-attend daylight hours this morning E...
by NajikaM
Sat Jul 18, 2020 5:34 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Albury and Surrounding Suburbs, NSW
Replies: 2
Views: 475

Unplanned Fibre Network Outage - Albury and Surrounding Suburbs, NSW

Event notification Locations Affected: Albury and Surrounding Suburbs, NSW Products Impacted: Fibre Supplier: NBN Co Event Start Time: 18/07/2020 2.10 PM AEST Estimated Resolution: We are unable to provide an Estimated Time of Resolution at this stage. Root cause: Still under investigation Addition...
by NajikaM
Sat Jul 11, 2020 9:43 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 9
Views: 999

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Update

Our wholesale supplier advises the outage is ongoing.

Wholesale supplier is unable to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
by NajikaM
Sat Jul 11, 2020 9:33 pm
Forum: NBN and other Fibre Services
Topic: No internet Taringa QLD 4068
Replies: 3
Views: 494

Re: No internet Taringa QLD 4068

lachier95 wrote:
Sat Jul 11, 2020 7:56 am
Where can I pm you?
Hi,

We have received your PM and and sent you an email on your nominated email address.

Kindly check and get back to us via same email thread in order to assist you better.
by NajikaM
Fri Jul 10, 2020 9:39 pm
Forum: NBN and other Fibre Services
Topic: No internet Taringa QLD 4068
Replies: 3
Views: 494

Re: No internet Taringa QLD 4068

lachier95 wrote:
Fri Jul 10, 2020 9:13 pm
No internet connection at all. Connected to FTTC nbn.

Hi,

Can you PM us your customer ID or the service number to check on this issue from our end?

Thanks.
by NajikaM
Sat Jun 27, 2020 9:37 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Redtrain - Dandenong, Springvale, Pakenham, and Warragul
Replies: 10
Views: 1233

Re: Unplanned Fibre Network Outage - Redtrain - Dandenong, Springvale, Pakenham, and Warragul

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.
by NajikaM
Sun May 24, 2020 10:26 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Batlow, NSW
Replies: 1
Views: 305

Re: Unplanned Fibre Network Outage - Batlow, NSW

Update

Our wholesale supplier has advised us that outage has been resolved on 24/05/2020 at 17:26:00 AEST.

Please power cycle your modem / router and check if issues persist.

Exetel apologizes for any inconvenience this may have caused.
by NajikaM
Sun May 24, 2020 10:19 pm
Forum: Archived threads
Topic: Telstra Unplanned Fibre Network Outage - QLD
Replies: 5
Views: 1159

Telstra Unplanned Fibre Network Outage - QLD

Update

Our supplier advises that the outage is still ongoing.

No ETR available at the moment.

Exetel apologizes for any inconvenience this may have caused.