Search found 39 matches

by NajikaM
Sat Jul 11, 2020 9:43 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 9
Views: 264

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Update

Our wholesale supplier advises the outage is ongoing.

Wholesale supplier is unable to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
by NajikaM
Sat Jul 11, 2020 9:33 pm
Forum: NBN and other Fibre Services
Topic: No internet Taringa QLD 4068
Replies: 3
Views: 42

Re: No internet Taringa QLD 4068

lachier95 wrote:
Sat Jul 11, 2020 7:56 am
Where can I pm you?
Hi,

We have received your PM and and sent you an email on your nominated email address.

Kindly check and get back to us via same email thread in order to assist you better.
by NajikaM
Fri Jul 10, 2020 9:39 pm
Forum: NBN and other Fibre Services
Topic: No internet Taringa QLD 4068
Replies: 3
Views: 42

Re: No internet Taringa QLD 4068

lachier95 wrote:
Fri Jul 10, 2020 9:13 pm
No internet connection at all. Connected to FTTC nbn.

Hi,

Can you PM us your customer ID or the service number to check on this issue from our end?

Thanks.
by NajikaM
Sat Jun 27, 2020 9:37 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Redtrain - Dandenong, Springvale, Pakenham, and Warragul
Replies: 10
Views: 426

Re: Unplanned Fibre Network Outage - Redtrain - Dandenong, Springvale, Pakenham, and Warragul

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.
by NajikaM
Sun May 24, 2020 10:26 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Batlow, NSW
Replies: 1
Views: 97

Re: Unplanned Fibre Network Outage - Batlow, NSW

Update

Our wholesale supplier has advised us that outage has been resolved on 24/05/2020 at 17:26:00 AEST.

Please power cycle your modem / router and check if issues persist.

Exetel apologizes for any inconvenience this may have caused.
by NajikaM
Sun May 24, 2020 10:19 pm
Forum: Archived threads
Topic: Telstra Unplanned Fibre Network Outage - QLD
Replies: 5
Views: 664

Telstra Unplanned Fibre Network Outage - QLD

Update

Our supplier advises that the outage is still ongoing.

No ETR available at the moment.

Exetel apologizes for any inconvenience this may have caused.
by NajikaM
Sun May 03, 2020 8:57 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Bendigo and surrounding suburbs, VIC
Replies: 5
Views: 554

Re: Unplanned Fibre Network Outage - Bendigo and surrounding suburbs, VIC

Update:

Most of the reported services are now online.

We are still following up with the Wholesale Supplier for confirmation.

Please power cycle your modem / router and check if issues persist. Exetel apologizes for any inconvenience this may have caused.
by NajikaM
Thu Mar 12, 2020 10:53 pm
Forum: Archived threads
Topic: Unplanned PSTN/ADSL Network Outage - Telstra - Galston,NSW
Replies: 57
Views: 2981

Re: Unplanned PSTN/ADSL Network Outage - Telstra - Galston,NSW

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution: 16/03/2020 19:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by NajikaM
Thu Mar 12, 2020 10:51 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - The Pines, Yeppoon QLD
Replies: 2
Views: 194

Re: Unplanned Fibre Network Outage - The Pines, Yeppoon QLD

Update

Our wholesale supplier advises the outage has been resolved.

Please power restart your modem / router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused.
by NajikaM
Sun Mar 08, 2020 11:22 pm
Forum: Archived threads
Topic: Unplanned PSTN/ADSL Network Outage - Telstra - Galston,NSW
Replies: 57
Views: 2981

Re: Unplanned PSTN/ADSL Network Outage - Telstra - Galston,NSW

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution: 10/03/2020 19:00 AEDT.

Exetel apologizes for any inconvenience this may have caused.
by NajikaM
Sun Mar 08, 2020 4:04 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Marrickville, NSW
Replies: 1
Views: 213

Unplanned Fibre Network Outage - Marrickville, NSW

Event notification Locations Affected: Marrickville, NSW Products Impacted: Fibre Supplier: LBN Co Event Start Time: 08/03/2020 2.30 PM Estimated Resolution: 08/03/2020 6.00 PM Root cause: Ausgrid power outage Additional Information: Most customers in the above-mentioned area may experience connect...
by NajikaM
Wed Feb 12, 2020 11:14 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - LBNco - Multiple Suburbs, NSW
Replies: 10
Views: 801

Re: Unplanned Fibre Network Outage - LBNco - Multiple Suburbs, NSW

Update Our wholesale supplier has advised that the outage affecting the services in Gladesville, Lanecove, and Ryde have been restored. However, the outage is still ongoing in Asquith. Estimated Resolution: Our wholesale supplier is unable to provide us with an estimated time of resolution. Exetel ...
by NajikaM
Wed Feb 12, 2020 11:11 pm
Forum: Archived threads
Topic: Unplanned ADSL/PSTN Network Outage (Optus) - Hornsby and Surrounding Suburbs, NSW
Replies: 5
Views: 356

Re: Unplanned ADSL/PSTN Network Outage (Optus) - Hornsby and Surrounding Suburbs, NSW

Update:

Our supplier advised that the outage has been resolved.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by NajikaM
Wed Feb 12, 2020 10:58 pm
Forum: Archived threads
Topic: Unplanned ADSL/PSTN Network Outage (Telstra) - Hornsby and Surrounding Suburbs, NSW
Replies: 7
Views: 487

Re: Unplanned ADSL/PSTN Network Outage (Telstra) - Hornsby and Surrounding Suburbs, NSW

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution: Extended to 13/02/2020 19:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by NajikaM
Wed Feb 12, 2020 10:55 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage -Multiple Suburbs in NSW, NT, QLD and WA
Replies: 16
Views: 2336

Re: Unplanned Fibre Network Outage -Multiple Suburbs in NSW, NT, QLD and WA

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Resolution: Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.