Search found 3 matches

by DarrylJ
Mon Nov 11, 2019 3:44 pm
Forum: Telephone issues
Topic: Phone out of service and ADSL poor
Replies: 4
Views: 188

Re: Phone out of service and ADSL poor

I requested a refund of this months service fee due to the ongoing problems with my phone and ADSL. I was advised that I had waived the Consumer Service guarantee by using Exetels services and was not entitled to any compensation. This is a trap for the unwary. Still, any service paid for by a consu...
by DarrylJ
Fri Nov 08, 2019 1:06 pm
Forum: Telephone issues
Topic: Phone out of service and ADSL poor
Replies: 4
Views: 188

Re: Phone out of service and ADSL poor

Hi, Telstra attended to the fault on 7 Nov. The fault was a cable problem in the street pit, took him about 15 mins to fix, he remarked its been very quiet with not much work at the moment. He rang after it was fixed to confirm the fix. I have not heard from Exetel. It should not have taken almost 4...
by DarrylJ
Wed Oct 30, 2019 12:11 pm
Forum: Telephone issues
Topic: Phone out of service and ADSL poor
Replies: 4
Views: 188

Phone out of service and ADSL poor

Hi, Since 14 Oct my Phone service and ADSL have not been working properly. The phone has gone for days in various states from very noisy, no dialtone to engaged. It has worked for a few hours after each fix to fail again soon after. The ADSL follows a similar pattern, works at 4Mbps when good, then ...