Exetel customer help forum

Exetel. What's the point of this forum if you cant even provide regular updates and choose not to respond to customers concerns?
The incompetence is concerning.

Any update Exetel? Still no internet. Who is your wholesale supplier that you are waiting on an ETA from?

Internet has been out since 7am in Dulwich Hill.
Over 12 hours later, still no internet or even an indication of time to rectify.
Not acceptable Exetel. When will this be fixed?