Search found 51 matches

by Kaja Pavalanathan
Mon Mar 01, 2021 9:24 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Zetland, NSW
Replies: 1
Views: 55

Unplanned Fibre Network Outage - Zetland, NSW

Locations Affected: Zetland, NSW Products Impacted: LBNCo Fiber Services Event Start Time: 01/03/2021, 06:00 AEST Estimated Time of Resolution (ETR): No ETR Root cause: Still under investigation. Additional Information: Please be advised that there is currently an issue ongoing for some customers in...
by Kaja Pavalanathan
Mon Mar 01, 2021 9:04 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - North Harbour, QLD
Replies: 2
Views: 39

Re: Unplanned Fibre Network Outage - North Harbour, QLD

Update:

Our wholesale supplier advises that the planned maintenance has been successfully completed.

Kindly power restart your modem/router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused.
by Kaja Pavalanathan
Sun Feb 28, 2021 9:12 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Maintenance - Mount Duneed, VIC
Replies: 3
Views: 128

Re: Planned Fibre Network Maintenance - Mount Duneed, VIC

Update: As We have mentioned previously, Due to unavoidable circumstances, the maintenance work has been postponed. The new maintenance starting time in the estate: Armstrong Creek, Vic will be Tue, 23. March 2021 07.00. Event Start Time: 23/03/2021, 07:00 AEDT Estimated Time of Resolution (ETR): 2...
by Kaja Pavalanathan
Sun Feb 28, 2021 8:55 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Maintenance - Mickleham & Kingston Park, VIC
Replies: 0
Views: 32

Planned Fibre Network Maintenance - Mickleham & Kingston Park, VIC

Locations Affected: Mickleham & Kingston Park, VIC Products Impacted: Opticomm Fiber Services Event Start Time: 05/03/2021, 00:00 AEDT Estimated Time of Resolution (ETR): 05/03/2021, 06:00 AEDT Root cause: Urgent maintenance. Additional Information: Our wholesale supplier wishes to advise that there...
by Kaja Pavalanathan
Sun Feb 28, 2021 8:37 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - North Harbour, QLD
Replies: 2
Views: 39

Unplanned Fibre Network Outage - North Harbour, QLD

Locations Affected: North Harbour, QLD Products Impacted: Opticomm Fibre Services Event Start Time: Sun, 28. February 2021 Estimated Time of Resolution (ETR): No ETR Root cause: Still under investigation. Additional Information: Our Wholesale supplier wishes to advise that there will be urgent maint...
by Kaja Pavalanathan
Sun Feb 28, 2021 8:29 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - West Lakes, SA
Replies: 2
Views: 64

Re: Unplanned Fibre Network Outage - West Lakes, SA

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by Kaja Pavalanathan
Sun Feb 21, 2021 4:19 pm
Forum: Archived threads
Topic: Unplaned Fibre Network Outage - Yarra Bend, VIC
Replies: 1
Views: 54

Unplaned Fibre Network Outage - Yarra Bend, VIC

Locations Affected: Yarra Bend, VIC Products Impacted: Opticomm Fiber Services Event Start Time: 21/02/2021, 12:00 AEST Estimated Time of Resolution (ETR): 21/02/2021, 23:59 AEST Root cause: Still under investigation Additional Information: Our Wholesale supplier advises there is currently an unplan...
by Kaja Pavalanathan
Sun Feb 21, 2021 10:53 am
Forum: Archived threads
Topic: Unplaned Fibre Network Outage - Secret Harbour, WA
Replies: 1
Views: 55

Unplaned Fibre Network Outage - Secret Harbour, WA

Locations Affected: Secret Harbour, WA Products Impacted: LBN Co Fiber Services Event Start Time: 21/02/2021, 09:30 AEDT Estimated Time of Resolution (ETR): No ETR Root cause: A subset of our customers in Secret Harbour may be experiencing difficulties connecting to voice, data, and TV services. Add...
by Kaja Pavalanathan
Sun Feb 21, 2021 10:29 am
Forum: Archived threads
Topic: Unplaned Fibre Network Outage - Rochedale, QLD
Replies: 1
Views: 52

Unplaned Fibre Network Outage - Rochedale, QLD

Locations Affected: Rochedale, QLD Products Impacted: LBN Co Fiber Services Event Start Time: 21/02/2021, 01:05 AEDT Estimated Time of Resolution (ETR): No ETR Root cause: Network equipment is offline/unreachable Additional Information: Our wholesale supplier advised that there is currently an unsch...
by Kaja Pavalanathan
Sun Feb 07, 2021 2:47 pm
Forum: Mobile services
Topic: WA Bushfire
Replies: 1
Views: 95

Re: WA Bushfire

Hi

Can you kindly PM me your customer id or the service number.

Thanks
by Kaja Pavalanathan
Sun Feb 07, 2021 9:56 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Epping, VIC
Replies: 1
Views: 52

Re: Unplanned Fibre Network Outage - Epping, VIC

Update

Our wholesale supplier advises the outage has been restored.

Please power restart your modem/router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused.
by Kaja Pavalanathan
Sun Feb 07, 2021 9:53 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Epping, VIC
Replies: 1
Views: 52

Unplanned Fibre Network Outage - Epping, VIC

Locations Affected: Epping, VIC Products Impacted: Redtrain Fiber Services Event Start Time: 07/02/2021, 09.15 AEST Estimated Time of Resolution (ETR): No ETR Root cause: Still investigating Additional Information: Customers on-site may face difficulties connecting to voice and data services. Tech h...
by Kaja Pavalanathan
Sun Feb 07, 2021 8:49 am
Forum: Archived threads
Topic: Planned Fibre Network Maintenance - Clyde North, VIC
Replies: 1
Views: 109

Planned Fibre Network Maintenance - Clyde North, VIC

Event Notification Locations Affected: Clyde North, VIC Products Impacted: Opticomm Fiber Services Event Start Time: 07/02/2021, 08.00 AEDT Estimated Time of Resolution (ETR): 07/02/2021, 16.00 AEDT Root cause: Planned power outage by the local power provider affecting estate St Germain, VIC. Additi...
by Kaja Pavalanathan
Sat Feb 06, 2021 11:00 pm
Forum: NBN and other Fibre Services
Topic: NBN IN NOT WORKING? IN GEELONG AREA
Replies: 1
Views: 87

Re: NBN IN NOT WORKING? IN GEELONG AREA

Hi

We are extremely sorry about the inconvenience caused. Can you kindly PM me your customer id or the service number.

Thanks
by Kaja Pavalanathan
Sat Feb 06, 2021 10:59 pm
Forum: NBN and other Fibre Services
Topic: any known issues nbn Tamworth
Replies: 20
Views: 668

Re: any known issues nbn Tamworth

Hi, Checking the service we can see the session is online for the past 49 hours without any reconnection attempts in Tamworth site. Also, the NBN line test shows good sync rates and stable connection. Please get back to us if you have further inquiries and I believe the connection is more stable aft...