Exetel customer help forum

Locations Affected: Zetland, NSW Products Impacted: LBNCo Fiber Services Event Start Time: 01/03/2021, 06:00 AEST Estimated Time of Resolution (ETR): No ETR Root cause: Still under investigation. Additional Information: Please be advised that there is currently an issue ongoing for some customers in...

Update:

Our wholesale supplier advises that the planned maintenance has been successfully completed.

Kindly power restart your modem/router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused.

Update: As We have mentioned previously, Due to unavoidable circumstances, the maintenance work has been postponed. The new maintenance starting time in the estate: Armstrong Creek, Vic will be Tue, 23. March 2021 07.00. Event Start Time: 23/03/2021, 07:00 AEDT Estimated Time of Resolution (ETR): 2...

Locations Affected: Mickleham & Kingston Park, VIC Products Impacted: Opticomm Fiber Services Event Start Time: 05/03/2021, 00:00 AEDT Estimated Time of Resolution (ETR): 05/03/2021, 06:00 AEDT Root cause: Urgent maintenance. Additional Information: Our wholesale supplier wishes to advise that there...

Locations Affected: North Harbour, QLD Products Impacted: Opticomm Fibre Services Event Start Time: Sun, 28. February 2021 Estimated Time of Resolution (ETR): No ETR Root cause: Still under investigation. Additional Information: Our Wholesale supplier wishes to advise that there will be urgent maint...

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Locations Affected: Yarra Bend, VIC Products Impacted: Opticomm Fiber Services Event Start Time: 21/02/2021, 12:00 AEST Estimated Time of Resolution (ETR): 21/02/2021, 23:59 AEST Root cause: Still under investigation Additional Information: Our Wholesale supplier advises there is currently an unplan...

Locations Affected: Secret Harbour, WA Products Impacted: LBN Co Fiber Services Event Start Time: 21/02/2021, 09:30 AEDT Estimated Time of Resolution (ETR): No ETR Root cause: A subset of our customers in Secret Harbour may be experiencing difficulties connecting to voice, data, and TV services. Add...

Locations Affected: Rochedale, QLD Products Impacted: LBN Co Fiber Services Event Start Time: 21/02/2021, 01:05 AEDT Estimated Time of Resolution (ETR): No ETR Root cause: Network equipment is offline/unreachable Additional Information: Our wholesale supplier advised that there is currently an unsch...

Hi

Can you kindly PM me your customer id or the service number.

Thanks

Update

Our wholesale supplier advises the outage has been restored.

Please power restart your modem/router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused.

Locations Affected: Epping, VIC Products Impacted: Redtrain Fiber Services Event Start Time: 07/02/2021, 09.15 AEST Estimated Time of Resolution (ETR): No ETR Root cause: Still investigating Additional Information: Customers on-site may face difficulties connecting to voice and data services. Tech h...

Event Notification Locations Affected: Clyde North, VIC Products Impacted: Opticomm Fiber Services Event Start Time: 07/02/2021, 08.00 AEDT Estimated Time of Resolution (ETR): 07/02/2021, 16.00 AEDT Root cause: Planned power outage by the local power provider affecting estate St Germain, VIC. Additi...

Hi

We are extremely sorry about the inconvenience caused. Can you kindly PM me your customer id or the service number.

Thanks

Hi, Checking the service we can see the session is online for the past 49 hours without any reconnection attempts in Tamworth site. Also, the NBN line test shows good sync rates and stable connection. Please get back to us if you have further inquiries and I believe the connection is more stable aft...