Search found 79 matches

by Yuri
Thu Sep 12, 2013 10:26 am
Forum: Mobile services
Topic: International Roaming Charges to Fall?
Replies: 3
Views: 2391

International Roaming Charges to Fall?

Optus is about to drop their international roaming charges sometime this month - both reducing the number of zones from 5 to 2 and significantly reducing costs of both phone calls AND data (according to newspaper reports data for example down from $20 per MB to 50c per MB). Will Exetel be passing on...
by Yuri
Thu Feb 21, 2013 6:01 pm
Forum: Member facilities & usage meter
Topic: Please Use This Thread To Advise Exetel Of Typos/Errors
Replies: 578
Views: 102232

Re: Please Use This Thread To Advise Exetel Of Typos/Errors

There's an incorrect link in the Mobil FAQ page, relating to International Roaming. In the section..... =========================================== What are the charges for Making and Receiving Calls and SMS’ while global roaming? Global roaming charges for both making and receiving calls and SMS’ a...
by Yuri
Thu Feb 21, 2013 6:01 pm
Forum: Mobile services
Topic: Calling AU from the US
Replies: 3
Views: 1212

Re: Calling AU from the US

Thanks Remosha, exactly what I wanted.

I did look for this page but couldn't find it from any menu due to an incorrect link on the http://www.exetel.com.au/mobile_faq.php page.
I've posted a message in the Please Use This Thread To Advise Exetel Of Typos/Errors thread.
by Yuri
Mon Feb 18, 2013 7:01 am
Forum: Mobile services
Topic: Calling AU from the US
Replies: 3
Views: 1212

Calling AU from the US

I can see a list of international rates for mobile use, eg US 29c per minute, but I guess that's AU->US. Where can I find how much it's going to cost me to use my Exetel-sim equipped mobile phone in the US to call and text both US and AU numbers. Do 1-800 numbers in the US cost me if I'm in the US? ...
by Yuri
Wed Jan 16, 2013 11:15 am
Forum: Telephone issues
Topic: Telephone not working, ADSL2 still functional
Replies: 7
Views: 3781

Re: Telephone not working, ADSL2 still functional

Thanks, Exetel - all fixed: dial tone and voice is back.

And wow! Bonus! ADSL speed has now doubled: never been over 1000kB/sec before!

Image
by Yuri
Wed Jan 16, 2013 7:56 am
Forum: Telephone issues
Topic: Telephone not working, ADSL2 still functional
Replies: 7
Views: 3781

Re: Telephone not working, ADSL2 still functional

You haven't missed any modem test. At this point, don't worry about finding an internet fault; you have a phone fault for your phone provider to attend to.
Thanks, Dazzled, your post makes all this much clearer.
by Yuri
Tue Jan 15, 2013 11:28 pm
Forum: Telephone issues
Topic: Telephone not working, ADSL2 still functional
Replies: 7
Views: 3781

Re: Telephone not working, ADSL2 still functional

We've been afflicted with this same problem starting today and have reported it to Exetel Support. There has been NO change to the infrastructure in our home for over 5 years except a Billion 7300 modem was replaced with a Billion 7800 modem approximately 12 months ago. Telephone and ADSL through Ex...
by Yuri
Sat Nov 10, 2012 12:06 pm
Forum: Mobile services
Topic: Slow activation
Replies: 21
Views: 4444

Re: Slow activation

Thanks, done.
by Yuri
Sat Nov 10, 2012 7:59 am
Forum: Mobile services
Topic: Slow activation
Replies: 21
Views: 4444

Re: Slow activation

Another very slow activation problem. I've ported another number over from another Optus reseller to Exetel on the M15 plan - for a business colleague. I received the sim on Friday, 2/11/2012 (8 days ago) and immediately "activated" it on the website. When the number still hadn't ported over yesterd...
by Yuri
Tue Nov 06, 2012 6:12 pm
Forum: Mobile services
Topic: Voicemail "Activated" but it isn't
Replies: 7
Views: 2780

Re: Voicemail "Activated" but it isn't

A suggestion, if I may.....

Perhaps KavindaS's explanation (clear and concise as it is) could be added to the standard "Completion of your Mobile Service - 04nnnnnnnn)" email when a new mobile service is activated.
by Yuri
Tue Nov 06, 2012 6:08 pm
Forum: Mobile services
Topic: Voicemail "Activated" but it isn't
Replies: 7
Views: 2780

Re: Voicemail "Activated" but it isn't

Thanks Dazzled and Kavindas. When the mobiles were activated on Exetel, an SMS appeared with a pin to use for voicemail. We followed the instructions once we dialled 321 and from memory, pressed "4" and the Optus voice-lady told us the service was activated (we've had Optus mobiles for about 10-12 y...
by Yuri
Tue Nov 06, 2012 5:27 pm
Forum: Mobile services
Topic: Voicemail "Activated" but it isn't
Replies: 7
Views: 2780

Re: Voicemail "Activated" but it isn't

Sorry, perhaps I should have said MOBILE phone numbers, but as I was posting in the Mobile Services section, I thought that was redundant.
by Yuri
Tue Nov 06, 2012 11:24 am
Forum: Mobile services
Topic: Voicemail "Activated" but it isn't
Replies: 7
Views: 2780

Voicemail "Activated" but it isn't

We've successfully ported our phone numbers over to Exetel and we thought we'd set up our Voicemail (recording our name, message and "activating" our voicemails). However, whenever someone calls us and the phone is unanswered, the Optus lady answers with "the number you've called is unavailable, lea...
by Yuri
Wed Oct 10, 2012 1:00 pm
Forum: Mobile services
Topic: Slow activation
Replies: 21
Views: 4444

Re: Slow activation

I activated a mobile Optus -> Exetel service at about 4pm Friday and the new service likewise hasn't started some 33 business hours later (4hr Fri + 12hr Mon + 12hr Tue + 5hr Wed = 33); the old SIM is still active. As per website, I emailed provisioning yesterday afternoon but have yet to receive a ...
by Yuri
Fri Aug 10, 2012 10:24 am
Forum: ADSL connections
Topic: ADSL only -> ADSL + Telephone
Replies: 6
Views: 874

Re: ADSL only -> ADSL + Telephone

Well, the Move Service has been an unmitigated disaster. I scheduled a move service for Wed 25/7 (in order to move my ADSL from one number to another at my workplace to get it away from a number in rotary) so that I could port it to Exetel. On Thursday, 26/7 at 2.53pm, I received notification from E...