Exetel customer help forum

Event Notification Locations Affected: Oran Park, NSW Products Impacted: Opticomm Fiber Services Event Start Time: Fri, 5. March 2021 14.00 Estimated Time of Resolution (ETR): Fri, 5. March 2021 20.59 Root cause: Still investigating Additional Information: Our wholesale supplier wishes to advise th...

Hi,

Exetel do not give out recommendations to any specific modems or vendors which are 3rd party to us. However you are welcome to go for a modem (compatible with Exetel connections) with parental controls by checking with the modem vendor.

Thank you.

Hi, As Home Secure works at the level of your internet connection, you can quickly and easily set or adjust your Parental Control settings to help block inappropriate content completely or during the focus time that is scheduled. We’ve grouped the most contentious and distracting websites under Pare...

Event Notification Locations Affected: Warragul, VIC Products Impacted: Redtrain Fiber Services Event Start Time: Wednesday 24th February 2021. Time 16:00 PM Estimated Time of Resolution (ETR): Wednesday 24th February 2021. Time 17:00 PM Root cause: Planned maintenance Additional Information: Our w...

Event Notification Locations Affected: Wollert & Epping, VIC Products Impacted: Redtrain Fiber Services Event Start Time: 19th February 2021, 07:00 AM AEDT Estimated Time of Resolution (ETR): 19th February 2021, 09:00AM AEDT Root cause: Planned maintenance Additional Information: Our wholesale supp...

Hi,

We have sent you an email linked to the case - 760711.
Please check and get back to us at your earliest convenience.

Thank you.

experienced TEN dropouts in the last three hours, sometimes it takes ten minutes to reconnect! what is going on, usually it stays connected for weeks! Hi there, Thank you for bringing this to our attention. Please do accept our sincere apology for any inconvenience caused to you. We would like to i...

Update Internal network engineer teams are currently investigating further to fully restore the outage. Our wholesale supplier is unable to provide us with an Estimated Time of Resolution at this stage. However, some connections are back online. Please restart the modem/ router and check connectivi...

Event Notification Locations Affected : Multiple Suburbs, SA Products Impacted : Fibre Event Start Time : 11/02/2021 12:15 PM AEST Estimated Resolution : no ETR Additional Information : Most customers in the above mentioned areas may experience a loss of connectivity. Exetel apologizes for any inco...

Update

The outage is still ongoing.

ech has been assigned to investigate and resolve the issue.

Our wholesale supplier is unable to provide us with an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

Update Our wholesale supplier wishes to inform the network outage has been resolved. Please power restart the nbn device and your modem / router and check connectivity. If any issue persists, please be kind enough to inform Exetel on 133938. (Select option 2 and then 3) Exetel apologizes for any in...

Update

Our wholesale supplier has advised a solution has been implemented in order to have the services fully operational.

The field engineers are working to restore the primary link to full operational status.

No ETR is available at present.

Update Our wholesale supplier wishes to inform the network outage has been resolved. Please power restart your modem / router and check connectivity. If any issue persists, please be kind enough to inform Exetel on 133938. (Select option 2 and then 3) Exetel apologizes for any inconvenience this ma...

Event Notification Locations Affected : Multiple Suburbs, NSW Products Impacted : Fibre Services Event Start Time : 27/01/2021 01:20 PM AEST Estimated Resolution : no ETR Root cause : still investigating Additional Information : Most customers in the above mentioned area may experience a loss of co...

Hi, Thank you for informing the outage to us. We identified multiple Redtrain Services from Cranbourne East, Vic is affected. At this point ETR is not available and we are currently working with Redtrain to find out the time frame and further details. For future updates, you may refer to our forum p...