Exetel customer help forum

Thanks for checking this Kaja The NBN technician has visited today and resolved an issue at the exchange. My confusion was around the timing of my service dropping and what was displayed on the outage page. Then when calling to log my fault days ago, I am met with "There's a NSW outage", so I though...

Same issue but 200kms West and for twice the duration.

Hi team My service has been out for going on 5 days now. I've called and logged the fault with no update since then. The forums and network outage page give no ETA for the service to be restored. I gave a reasonable amount of time for the issue to be resolved before logging a fault. Many of us are r...

You are lucky, mine has been out for 5 days with no ETR which I find unacceptable.