Search found 166 matches

by machine
Sun Sep 06, 2020 7:59 am
Forum: Modem issues
Topic: Cannot log in to modem
Replies: 6
Views: 356

Re: Cannot log in to modem

Thanks for phone call, much appreciated.

The modem is now prompting to change the password on first access.

The VOIP was also updated and the phone is now working.

Thanks.
by machine
Mon Aug 31, 2020 1:16 pm
Forum: Modem issues
Topic: Cannot log in to modem
Replies: 6
Views: 356

Re: Cannot log in to modem

We also have received a new ZTE modem from Exetel and CANNOT log into the modem. Rang Exetel on 28/08/2020 and spoke to a person who was so bad at his job, that he couldn't even operate the Exetel database, Kept saying I'm NOT an authorized person on Richard Humble's account ....VERY frustrating to ...
by machine
Fri Oct 18, 2019 2:43 pm
Forum: Invoicing & billing
Topic: VOIP Phone Service Line Rental Charge
Replies: 5
Views: 663

Re: VOIP Phone Service Line Rental Charge

Exetel Sales have resolved the problem.

Thanks
by machine
Fri Oct 18, 2019 7:19 am
Forum: Invoicing & billing
Topic: VOIP Phone Service Line Rental Charge
Replies: 5
Views: 663

Re: VOIP Phone Service Line Rental Charge

So there is no rental charge for the VOIP line...

is it included in the NBN package?

I RANG SALES AND THEY WERE LOOKING INTO THE RENTAL CHARGE ON MY BILL BUT THEY HAVE NOT RESPONDED...SALES SAID THEY WOULD EMAIL ME!!!

When are sales going to respond...if at all!!!
by machine
Thu Oct 17, 2019 11:32 am
Forum: Invoicing & billing
Topic: VOIP Phone Service Line Rental Charge
Replies: 5
Views: 663

VOIP Phone Service Line Rental Charge

Hi,

When purchasing an NBN package, is the VOIP line included in the NBN package...… pay for calls as you go.

Thanks
by machine
Thu Jul 18, 2019 9:52 am
Forum: Anything else anyone wants to discuss
Topic: Email Servers
Replies: 1
Views: 462

Email Servers

Hi,

Are email servers working?

Contacted several exetel members and they are also unable to send/receive emails

Thanks
by machine
Tue Jun 18, 2019 10:11 am
Forum: Anything else anyone wants to discuss
Topic: Email Regarding....... Exetel activities Today
Replies: 2
Views: 602

Re: Email Regarding....... Exetel activities Today

Thanks Gidget,

I thought the email looked suspicious.

Regards
by machine
Mon Jun 17, 2019 10:04 pm
Forum: Anything else anyone wants to discuss
Topic: Email Regarding....... Exetel activities Today
Replies: 2
Views: 602

Email Regarding....... Exetel activities Today

Hi,

Did Exetel send an email to all members today with the subject ……………..Exetel activities Today.

I looks like a phising email.
Exetel Upgrade Update Email_17_06_2019.JPG
Exetel Upgrade Update Email_17_06_2019.JPG (37.7 KiB) Viewed 602 times
by machine
Tue Jun 19, 2018 6:24 pm
Forum: Anything else anyone wants to discuss
Topic: VOIP not registered.
Replies: 7
Views: 1743

Re: VOIP not registered.

Hi,

Have received email from provisioning.

Thanks
by machine
Tue Jun 19, 2018 2:47 pm
Forum: Anything else anyone wants to discuss
Topic: VOIP not registered.
Replies: 7
Views: 1743

Re: VOIP not registered.

Hi,

Is there any update on the porting?

Thanks
by machine
Mon Jun 18, 2018 9:23 pm
Forum: Anything else anyone wants to discuss
Topic: VOIP not registered.
Replies: 7
Views: 1743

Re: VOIP not registered.

Much appreciated.
Thanks
by machine
Mon Jun 18, 2018 7:35 pm
Forum: Anything else anyone wants to discuss
Topic: VOIP not registered.
Replies: 7
Views: 1743

Re: VOIP not registered.

So I'm still waiting for my phone number to be ported, is that the reason VOIP is not active?

Thanks
by machine
Mon Jun 18, 2018 6:05 pm
Forum: Anything else anyone wants to discuss
Topic: VOIP not registered.
Replies: 7
Views: 1743

VOIP not registered.

Hi,

NBN was activated and working around 11.00am today...all good there.

VOIP appears to be unregistered(Down) Phone not working.

My Exetel Service Number: 0201385145

Could you email me the VOIP password?

Thanks
by machine
Thu Jun 07, 2018 9:12 am
Forum: NBN and other Fibre Services
Topic: NBN Terms and Conditions
Replies: 4
Views: 1483

Re: NBN Terms and Conditions

James wrote:
Wed Jun 06, 2018 4:38 pm
It's the same regardless of resi product.
I don't think so(unless Telstra acquired the NBN overnight)

Then why did Exetel then send me link shown below.

https://www.exetel.com.au/files/terms/E ... s%20FA.pdf
by machine
Wed Jun 06, 2018 7:33 am
Forum: NBN and other Fibre Services
Topic: NBN Terms and Conditions
Replies: 4
Views: 1483

Re: NBN Terms and Conditions

I rang Exetel up to get a copy of the terms and conditions for my NBN application, and that's is what they sent me.