Exetel customer help forum

Exetel Sales have resolved the problem.

Thanks

So there is no rental charge for the VOIP line...

is it included in the NBN package?

I RANG SALES AND THEY WERE LOOKING INTO THE RENTAL CHARGE ON MY BILL BUT THEY HAVE NOT RESPONDED...SALES SAID THEY WOULD EMAIL ME!!!

When are sales going to respond...if at all!!!

Hi,

When purchasing an NBN package, is the VOIP line included in the NBN package...… pay for calls as you go.

Thanks

Hi,

Are email servers working?

Contacted several exetel members and they are also unable to send/receive emails

Thanks

Thanks Gidget,

I thought the email looked suspicious.

Regards

Hi,

Did Exetel send an email to all members today with the subject ……………..Exetel activities Today.

I looks like a phising email.

Hi,

Have received email from provisioning.

Thanks

Hi,

Is there any update on the porting?

Thanks

Much appreciated.
Thanks

So I'm still waiting for my phone number to be ported, is that the reason VOIP is not active?

Thanks

Hi,

NBN was activated and working around 11.00am today...all good there.

VOIP appears to be unregistered(Down) Phone not working.

My Exetel Service Number: 0201385145

Could you email me the VOIP password?

Thanks

James wrote: ↑

Wed Jun 06, 2018 4:38 pm

It's the same regardless of resi product.

I don't think so(unless Telstra acquired the NBN overnight)

Then why did Exetel then send me link shown below.

https://www.exetel.com.au/files/terms/E ... s%20FA.pdf

I rang Exetel up to get a copy of the terms and conditions for my NBN application, and that's is what they sent me.

Hi, Is this(listed below) the terms and conditions that cover applying for the NBN through Exetel? This is copy of online order confirmation email. Thank you for applying for an Exetel broadband internet service. Your service will be supplied under the following terms and conditions which you agreed...

The way I see it......as do several of my friends that are also with Exetel ……

The loyal customers, many with 5+years are going to keep paying the high rate to subsidise the "new" members.

New members at no cost to Exetel.