Search found 33 matches

by daveb
Wed Aug 24, 2016 9:21 am
Forum: ADSL connections
Topic: Possible causes of authentication error?
Replies: 9
Views: 1788

Re: Possible causes of authentication error?

Make that nine days now. No email communication at all. During this time I have asked for an update, provided further information, suggested we try changing the username as well as the password. No response.
by daveb
Wed Aug 17, 2016 10:31 pm
Forum: ADSL connections
Topic: Possible causes of authentication error?
Replies: 9
Views: 1788

Re: Possible causes of authentication error?

How did you go with those mac addresses I gave you again two days ago? Why does email communication just stop for two or three days at a time?
by daveb
Mon Aug 15, 2016 4:07 pm
Forum: ADSL connections
Topic: Possible causes of authentication error?
Replies: 9
Views: 1788

Re: Possible causes of authentication error?

Thanks that was well worth trying. Unfortunately though, nothing has changed. I have DSL, but no authentication. Your gateway is still unable to accept a username and password you provide me with.
by daveb
Sun Aug 14, 2016 4:20 pm
Forum: ADSL connections
Topic: Possible causes of authentication error?
Replies: 9
Views: 1788

Re: Possible causes of authentication error?

Yes. Thanks for your email. I'm not sure why, given what I've written above, you asked me to borrow another modem when I've explained I had to buy one because the case is now three weeks old, and asked me again if I'd like to finance a technician to come out and fail to find a fault. My question abo...
by daveb
Sat Aug 13, 2016 6:42 pm
Forum: ADSL connections
Topic: Possible causes of authentication error?
Replies: 9
Views: 1788

Re: Possible causes of authentication error?

Just to be clear, both my old modern and the new one i had to buy have each been tested in isolation connected directly to the socket without filter. Also the phone number to call to hear your own phone number back has returned the correct phone number.
by daveb
Sat Aug 13, 2016 6:37 pm
Forum: ADSL connections
Topic: Possible causes of authentication error?
Replies: 9
Views: 1788

Possible causes of authentication error?

Hello, I am seeking advice about authentication failure. My new exetel ADSL service has not worked at all since I was told it was activated on July 28. The connection seems to be otherwise fine - the phone works perfectly, the DSL light is on, my modem and Macbook’s internet diagnostics say everythi...
by daveb
Sun Apr 05, 2015 1:26 pm
Forum: Member facilities & usage meter
Topic: Independent usage checking?
Replies: 1
Views: 2272

Independent usage checking?

Is there a way to verify the metering/usage information supplied by Exetel?
Frankly I'm a little skeptical that it reflects my efforts to restrict the majority of my downloading to the off-peak period.
by daveb
Fri Jun 06, 2014 3:40 pm
Forum: Telephone issues
Topic: Got adsl but no dial tone, just noise
Replies: 14
Views: 15013

Re: Got adsl but no dial tone, just noise

This is the latest on the story for anyone interested among the 9K+ viewers of this thread. Basically there has been a chronic failure to follow specific requests and instructions to effectively investigate the fault on the part of Telstra, and a refusal to deal with it any further by either company...
by daveb
Sun May 25, 2014 1:12 pm
Forum: Telephone issues
Topic: Got adsl but no dial tone, just noise
Replies: 14
Views: 15013

Re: Got adsl but no dial tone, just noise

Actually no. As notified here on April 5, the dial tone issue ceased of it's own accord changing to a state of noisy line and the ring tone cutting out after one or two rings. This was the state the first technician investigated, this was the state the 2nd technician investigated and this is the sta...
by daveb
Fri May 16, 2014 3:03 pm
Forum: Telephone issues
Topic: Got adsl but no dial tone, just noise
Replies: 14
Views: 15013

Re: Got adsl but no dial tone, just noise

Update. I'm told a 2nd technician was sent to test the line up to the MDF and found no fault. The condition of the line is unchanged, on incoming calls the ring cuts out after one or two rings. Normally this would suggest the problem is within the flat except that, as I mentioned and reported to ext...
by daveb
Tue Apr 22, 2014 12:18 pm
Forum: Telephone issues
Topic: Got adsl but no dial tone, just noise
Replies: 14
Views: 15013

Re: Got adsl but no dial tone, just noise

Now being investigated further, FYI.
by daveb
Mon Apr 21, 2014 5:13 pm
Forum: Telephone issues
Topic: Got adsl but no dial tone, just noise
Replies: 14
Views: 15013

Re: Got adsl but no dial tone, just noise

Yes, thank you I have been informed of this about 3 times now and tried to make it plain that I already understood it. However I have endeavoured to point out that the ramifications of that situation were untenable and was seeking advice from anyone who could suggest the best way to deal with it, pe...
by daveb
Sun Apr 20, 2014 8:17 pm
Forum: ADSL connections
Topic: Crackling on handset and modem disconnecting
Replies: 8
Views: 38831

Re: Crackling on handset and modem disconnecting

FYI I received a call after my last post informing me exetel would seek to repair the problem and the callout fee condition would be waived. I then got an SMS saying some time in the next couple of weeks (by may 7) they would need to access the MDF/NBP or the fee would be applied afterall. Not what ...
by daveb
Sat Apr 19, 2014 5:03 pm
Forum: Telephone issues
Topic: Got adsl but no dial tone, just noise
Replies: 14
Views: 15013

Re: Got adsl but no dial tone, just noise

I can see in another user's post that there could be a further pitfall https://forum.exetel.com.au/viewtopic.php?f=284&t=40955&p=309275#p309275. The condition of the line keeps changing; currently completely non-functioning for landline and crippling ADSL speed. If the fault is intermittent and is n...
by daveb
Sat Apr 19, 2014 4:47 pm
Forum: ADSL connections
Topic: Crackling on handset and modem disconnecting
Replies: 8
Views: 38831

Re: Crackling on handset and modem disconnecting

This won't help you at all, but in sympathy... I am looking at a line crackle problem too, which is slowing my ADSL and has rendered the landline dead. The agent dealing with my flat tells me I would have to pay a technician $90 to check the lines inside the building. So I have two companies both ho...