Exetel customer help forum

Looks fairly similar to the ones I received - the same source IP address though different hotmail server address and IP. I did get an email today that they were investigating and for the moment emails are getting through but its been back and gone before so hoping for a more permanent solution to co...

Sure I'll resend them.

I did log into my service area and both emails are listed as received 2 days ago.

I know it is Easter, etc but I have had no response, no ticket, etc.

Just emailed someone else with the same results so forwarded the failed message response to Residential Support as well.

KavindaS wrote:

GaryG wrote:Just got the same result so the email is on its way to residential support.

Thanks

Please confirm the ticket number you have received, after forwarding the email to residentialsupport@exetel.com.au.

So far I haven't received any response, even an automatic one.

Just got the same result so the email is on its way to residential support.

Thanks

KavindaS wrote:

GaryG wrote:Unfortunately it looks like this problem has reappeared as I had the problem at the previous times and it just reoccurred.

Could you please forward the returned email to residentialsupport@exetel.com.au?

Unfortunately I deleted it but resending it now so hopefully I will get the same result.

Unfortunately it looks like this problem has reappeared as I had the problem at the previous times and it just reoccurred.

Just changed the modem settings to manually use Exetel's DNS of 220.233.0.4 and 220.233.0.3 and rebooted. So far it seems fine with that change and all websites I have tried are fine. Fingers crossed. Hopefully that just leaves the remaining issue of support services and poor response times. Hi Gar...

Just changed the modem settings to manually use Exetel's DNS of 220.233.0.4 and 220.233.0.3 and rebooted.

So far it seems fine with that change and all websites I have tried are fine.

Fingers crossed.

Hopefully that just leaves the remaining issue of support services and poor response times.

to use Google's DNS in my modem. changing back to auto assigned DNS and rebooting my modem has still left me with problems. Do you mean the service works fine with the Google DNS and it fails with our DNS servers on your modem? Did you try configuring the Exetel DNS servers in manual mode? Yes that...

I'm in a similar situation with no response from Exetel since lodging a ticket on 27 October. I did do an update through the online system and when that didn't get any response, I ended up ringing and being told there was a problem with the DNS and to use Google's DNS in my modem. I see the post abo...

Of course.

That is why I have told you of the steps I have already tried for troubleshooting and will now try the other parts.

Thanks.

I have read and responded to your email as well.

Thanks.

Will do.