Search found 32 matches

by voltz
Sat Oct 31, 2020 6:20 am
Forum: NBN and other Fibre Services
Topic: No internet mid North Coast
Replies: 7
Views: 200

Re: No internet mid North Coast

Thanks again for the update and explanation of the billing process. Will wait on phone call
Regards
Geoff
by voltz
Fri Oct 30, 2020 7:57 pm
Forum: NBN and other Fibre Services
Topic: No internet mid North Coast
Replies: 7
Views: 200

Re: No internet mid North Coast

Hi, thanks for the update. Unfortunately NBN only contact via text message with limited options. My wife and I both work so it's difficult to arrange an appropriate time. NBN did contact me but after choosing option 2 (reschedule) there has been no contact since. Can I place my account on hold durin...
by voltz
Thu Oct 29, 2020 8:55 am
Forum: NBN and other Fibre Services
Topic: No internet mid North Coast
Replies: 7
Views: 200

Re: No internet mid North Coast

Hi my member number is 320904
Thank you
by voltz
Wed Oct 28, 2020 8:28 pm
Forum: NBN and other Fibre Services
Topic: No internet mid North Coast
Replies: 7
Views: 200

No internet mid North Coast

No internet service, can anyone tell me if it's an outage or whether I need to get under the house
by voltz
Wed Oct 28, 2020 8:24 pm
Forum: Anything else anyone wants to discuss
Topic: No internet
Replies: 1
Views: 110

No internet

Hi, sorry to put this here but I'm searching the forum and can't find a place to ask about my connection. We have lost internet access and I'm trying to find out why or if there is an outage
by voltz
Fri Nov 16, 2018 7:20 pm
Forum: Invoicing & billing
Topic: Changing plans
Replies: 2
Views: 909

Re: Changing plans

Thanks very much
by voltz
Fri Nov 16, 2018 6:53 am
Forum: Invoicing & billing
Topic: Changing plans
Replies: 2
Views: 909

Changing plans

Apologies if I have posted this in the wrong place Im thinking I might like to change plans, how can I do this and see what plans are available please I have searched through 'My Exetel' but have not found anywhere I can do this I would also like to be able to read about plan changing and if there a...
by voltz
Sat May 19, 2018 11:43 am
Forum: Modem issues
Topic: Accessing my login details internet access
Replies: 1
Views: 1340

Accessing my login details internet access

Will be changing routers soon and after quite a bit of confusion about forum and Myexetel passwords and logins I am not sure about my login for internet access in the router, I know it is the service number but Im not sure of my password anymore
how can I request a copy of my information please

Geoff
by voltz
Fri May 18, 2018 6:50 pm
Forum: Other
Topic: Unable to log into the "my exetel' section
Replies: 6
Views: 1706

Re: Unable to log into the "my exetel' section

I have it sorted, I have no idea why all my details are incorrect in the system
by voltz
Fri May 18, 2018 5:31 pm
Forum: Other
Topic: Unable to log into the "my exetel' section
Replies: 6
Views: 1706

Re: Unable to log into the "my exetel' section

Hi KavindaS

I tried those login details but still nothing works, FWIW my email address was incorrect in the text message I received from Exetel
by voltz
Thu May 17, 2018 8:53 am
Forum: Other
Topic: Unable to log into the "my exetel' section
Replies: 6
Views: 1706

Re: Unable to log into the "my exetel' section

KavindaS
done :)

thank you
by voltz
Wed May 16, 2018 4:00 pm
Forum: Other
Topic: Unable to log into the "my exetel' section
Replies: 6
Views: 1706

Unable to log into the "my exetel' section

HI
I cannot log into My Exetel section of Exetel which means I cannot see or change my plan etc
I have no trouble logging into the forums.
This has been ongoing for a while now and although my details have been confirmed and tested by Exetel staff I cannot access My Exetel

Please help
Geoff
by voltz
Sat Dec 19, 2015 7:14 am
Forum: NBN and other Fibre Services
Topic: No Service
Replies: 1
Views: 1393

No Service

Not sure if this is the correct section,please move if necessary.
Ticket No 9744795 has been resolved and can be closed.
Thank you
by voltz
Sat Oct 24, 2015 3:30 pm
Forum: NBN and other Fibre Services
Topic: Speed selection with plan
Replies: 3
Views: 1647

Re: Speed selection with plan

Thanks James
how does NBN offer different speeds ? are these speeds adjusted at a local exchange or something ?
I am paying for 100/40 yet at times it is no better than ADSL,so I started looking around at other providers and yet none of the competition offer any different speed plans

thanks
Geoff
by voltz
Fri Oct 23, 2015 7:33 am
Forum: NBN and other Fibre Services
Topic: Speed selection with plan
Replies: 3
Views: 1647

Speed selection with plan

How does Exetel determine speeds available to different plans ?
I have been looking at other providers and it seems that a speed choice is not available ? How does Exetel offer this choice ?
If I change my plan to a lower speed do i need to re-contract again ?