Exetel customer help forum

Ok, I'm in Queensland, wonder if that has any relevance - I still cannot access either site.

Last night (30-1-12 around 10pm) I could not access http://www.computeralliance.com.au , so I assumed 'site down' and left it to this morning. It's now mornning and I still cannot access the site. I then tried to access via a proxy server, and the site came up straight away. Further checking has fou...

I am also unable to access nearmap, I am in Queensland, so this problem is not confined to NSW. My account is one of Exetel's Telstra based adsl1 accounts. Nearmap support are still convinced that the problem is with Exetel and not Nearmap.

dbr wrote: ...I can hear the outraged cries already (or at least picture their posts).

Stop, stop, or I'll have to run and get my tear bucket!!

Let them eat cake.

Firstly, I am no network engineer - not by a long way, so this suggestion may be unrealistic due to practical problems of implementation. Impose a 'fair use' policy which requires users to avoid starting or continuing large downloads before 2am on a frequent basis. If there are users who are downloa...

Users were not given the opportunity to make an 'informed choice' on the matter of benefits arising from changing to 2am -2pm

James or Jason,

If say 90% of users had indeed opted to change offpeak times to 2 - 2, would that have fixed the problem or just shifted it?

It would certainly have fixed the problem for gameplayers and youtubers, but wouldn't the autodownloader problem have just continued?

If you can find a better deal, i'd like to know. No, there isn't a better deal, we all know that. What is upsetting everyone is that this change makes the deal poorer. Not by any massive amount, although it is a 16% + time reduction, but just because it is a reduction, or lessening, of the deal. I ...

Why not simply introduce a fair use policy which requires users who run autodownloaders to limit the start time of said autodownloaders to 2pm or later, and deal with transgressions by restricting speed during offpeak for those who don't comply. It has been stated that a small percentage of users ar...

[it would have allowed to me keep an offer which no one thought would go away as it has been a selling point for Exetel, and has been one of the very few things Exetel have kept constant over the last few years. You are wrong. If you have been an Exetel user for any length of time you would know th...

I am having an odd problem with incoming international calls which has been experienced by callers from Canada and Scotland. When the callers dial my number ( i have an HSPA M1 HA account ), all they hear is a humming or buzzing noise, they get no connection, and eventually hang up. I hear nothing o...

All freely available softphones only support G.711, softphones that have G.729 support are paid versions. If you are going to pay for a softphone with G.729 support i would suggest and ATA device as it is much better than sitting in front of the computer with your microphone and speakers :) That is...

Can't you or the wholesaler complain to the ACCC? Or are they doing nothing illegal? Are they singling out some providers with increased pricing? It is probably a restrictive trade practice, which is illegal in Australia. It may also contravene some provisions of the GATT, but the restrictive trade...

There have been many comments made here, many pointing out the difficulties of verification and authentication of users pensioner status. Wouldn't it be easier and cheaper to avoid all the costs of verification of status by simply designing a low cost account that is available to all users? The bene...

Even though it is derided as 'not real broadband' and the like, the recently removed 256/64 plans were cheap enough for low income earners, so many of whom are pensioners. Many if not most isp's still offer this speed, maybe a basic 256/64 plan or plans should be re-considered? Not all pensioners ar...