Exetel customer help forum

Dazzled.

That fixed the problem. Disable line No.2, deleted all settings that were in line 2 and saved settings. Incoming calls are working fine and so does out going calls I only have dial the number twice, but that's fine. Once again thankyou for all the help. Thankyou.

Dazzled. On the back of the Netcomm NF10WV there are two(2) telephone connectors. When my phone is connected to No.1 I can ring out but no incoming calls, When connected to No.2 I can receive incoming calls but cannot to ring out. Tried with a line splitter but it did not help. Is there anyway in th...

So your saying I need to replace my existing telephone, if that is the case can you recommend one that will work and is cheap for a pensioner. But in that case can you tell me why everything was work so fine last Wednesday/ Thursday?

I don't know what you mean "5060 UDP". I can use the phone for out going calls but can not receive any incoming calls. Last week (Wednesday,Thursday) everything was fine, could make and receive all calls. If the phone was faulty I would not be able make any calls. The VoIP was setup by following you...

A family member not living in the same town as us tried calling me yesterday and could not get an answer. When they contacted me via mobile they informed me my phone was not work. So I checked only to find that I was only able to ring out but Having to dial the number twice before connecting. I spok...

Last Monday my VOIP service was finally enable, thank you very much Exetel. I have a couple of questions regarding this service. Before VOIP service was enabled I would switch off my modem over night, could I still do this or would it be better to leave my modem on at all times now only to reboot th...

In the above post you have stated, "Please note that the phone porting is in process and should be completed next week, we will provide a confirmation once activated. We do apologies for the delay and inconvenience caused to you." Also this email was sent to me on the 11th May. "Dear Mr.Lanceford, R...

Can somebody tell me what is happening with this application. The number was ported over on last Wednesday, have no phone so I can make phone calls. Have sick wife so I need this phone for emergency calls. Please get this rectified asap.

As of today 10/05/2017 my telephone number was ported over from Telstra for my VOIP service I applied for last December (2016) when I transferred from ADSL to NBN. I have heard nothing from Exetel concerning this matter. I would like some in this matter of setting up my VOIP service. I read that I a...

Hello.
I am on the NBN 25/5 500gb plan ($59.99) per month (changed over 21/12/16 from ADSL). I would like to update my usage per month to unlimited usage. Would I be charged a fee for this change as I am still under contract. Thanks Paul

Thankyou....

Ok, received this email last week (17 January 2017). Checked my account invoices today (20 January 2017) to find that there is no change, still being charge for hosting. I have been with Exetel for over 10 years and not once have I ever been charged email/hosting fees/charges. Please fix this. "Dear...

I changed from adsl to fttn (NBN) last month (21/12/16). I just received my invoice and on it, it has hosting charges of $30.00 what the hell is this hosting charges for? If it's for the telephone service I asked for (porting my telephone number over) well that has not happened so why are you chargi...

I did send you the results of my tests but nothing has changed, still getting slow speeds. Last night my download speed was 1.52mbps over Ethernet cable. Looks like I might be looking elsewhere just so I can get near the d'load speed I had 3weeks ago.

Ticket No:10287895. I have sent all information to you via an email request I received yesterday (Monday 16th May). My internet connection is still the same as it was 10 days ago. I usually get around 10mbps download but at present I'm receiving between 2-4mbps and even my wifi connection is no bett...