Search found 110 matches

by dsc68
Wed Jan 27, 2016 10:28 am
Forum: Customer reviews
Topic: Misleading Change Plan Information
Replies: 2
Views: 2279

Re: Misleading Change Plan Information

Thanks,

I'll just point out that the text that you refer to is only provided after the change of plan has been confirmed.
by dsc68
Wed Jan 27, 2016 2:03 am
Forum: Customer reviews
Topic: Misleading Change Plan Information
Replies: 2
Views: 2279

Misleading Change Plan Information

I was just looking at changing my plan. On the change plan page, there is no mention of any line rental fees in addition to the quoted plan fees. For example the TR-300 plan says that the total monthly cost is $54.99. Given that the current plans advertised for new customers state that the line rent...
by dsc68
Tue Aug 25, 2015 6:00 pm
Forum: Anything else anyone wants to discuss
Topic: Usage Meter Counting Downloads plus Uploads
Replies: 12
Views: 5370

Re: Usage Meter Counting Downloads plus Uploads

The screen grab you show demonstrates just how misleading Exetel's web site is. It clearly states that the download allowance is 1TB. It is only if you read the Critical Information Summary that it says that the allowance includes uploads as well as downloads. This critical information is only given...
by dsc68
Tue Aug 25, 2015 3:41 pm
Forum: Anything else anyone wants to discuss
Topic: Usage Meter Counting Downloads plus Uploads
Replies: 12
Views: 5370

Re: Usage Meter Counting Downloads plus Uploads

The inclusions of the Data allowance is included in the critical summary link which was available at the time the plan change was placed via the Members Portal. https://www.exetel.com.au/files/cis/150501/telstra/CIS_Bundle%20Phone_Line%20TW%20Regional.pdf Regards Mandy There is no link to the Criti...
by dsc68
Tue Aug 25, 2015 9:14 am
Forum: Anything else anyone wants to discuss
Topic: Usage Meter Counting Downloads plus Uploads
Replies: 12
Views: 5370

Re: Usage Meter Counting Downloads plus Uploads

This used to be the case but with the new plans, this is not anymore and both uploads and downloads are calculated together so you basically have 100GB of usage quota and not just download quota. I did not sign up to a plan with uploads included in the quota. I have not been advised of any changes ...
by dsc68
Tue Aug 25, 2015 12:53 am
Forum: Anything else anyone wants to discuss
Topic: Usage Meter Counting Downloads plus Uploads
Replies: 12
Views: 5370

Re: Usage Meter Counting Downloads plus Uploads

This is wrong. My contract has a 50GB peak download quota. Uploads are not counted towards my quota. The usage meter currently says I have used 23GB of my quota when I have only used 15GB of my download quota.
by dsc68
Tue Aug 25, 2015 12:05 am
Forum: Anything else anyone wants to discuss
Topic: Usage Meter Counting Downloads plus Uploads
Replies: 12
Views: 5370

Usage Meter Counting Downloads plus Uploads

My usage meter currently shows I have used 46% (23GB). Looking at my service usage page shows my current total peak downloads are only 15,713.38 MB. Now, if you add in my current total peak uploads of 7,288.45 MB you get 23GB. So it looks like the usage meter is currently counting uploads against my...
by dsc68
Thu Jul 09, 2015 11:13 am
Forum: VOIP
Topic: Weird Voip calls.
Replies: 14
Views: 4868

Re: Weird Voip calls.

So it's a netcomm product fault accepting any request rather than only requests from the registered voip server or is that not how voip works? VoIP is essentially a peer to peer system that is usually configured to behave like a client server system. When your ATA registers with the Exetel server i...
by dsc68
Thu Jul 09, 2015 10:43 am
Forum: Customer reviews
Topic: Double Standards for Exetel...
Replies: 7
Views: 3599

Re: Double Standards for Exetel...

No, it does not mention the date the change will be applied. Dear dsc68, Thank you for submitting a plan change request for your current Exetel Broadband service. Here are the details for your new Broadband bundle plan. Service number: 07xxxxxxxxx New plan name: 100 GB Broadband with phone line rent...
by dsc68
Thu Jul 09, 2015 10:15 am
Forum: Customer reviews
Topic: Double Standards for Exetel...
Replies: 7
Views: 3599

Re: Double Standards for Exetel...

I have also received the same email saying that I have used most of my quota even though my forced plan change doesn't apply until the next billing cycle. If I get rate limited, I will be pretty pissed off as my current plan has plenty of quota remaining. Exetel, your customer service is a joke. Ple...
by dsc68
Thu Jun 18, 2015 9:39 am
Forum: Products & services
Topic: New Bundled ADSL/Wire Line/Mobile Plans
Replies: 94
Views: 49094

Re: New Bundled ADSL/Wire Line/Mobile Plans

Other options like what? Other options like moving to another ISP. Can you explain to me how these changes benefit any of your customers??? They don't. In my case I'm being moved from an $79.99/unlimted plan to a $108/1TB plan. So a 35% price increase for much less data. Pretty rude considering how...
by dsc68
Fri May 29, 2015 4:25 pm
Forum: ADSL connections
Topic: Unable to access sites hosted on Amazon AWS
Replies: 11
Views: 2261

Re: Unable to access sites hosted on Amazon AWS

Ok, I've delved a bit deeper into this. A packet trace showed connections to affected websites were being established but experienced massive packet losses. Odd that it was from only some address ranges. Even more interesting was that my router would issue an arp request for the computer requesting ...
by dsc68
Thu May 28, 2015 9:01 pm
Forum: ADSL connections
Topic: Unable to access sites hosted on Amazon AWS
Replies: 11
Views: 2261

Re: Unable to access sites hosted on Amazon AWS

Is there any possibility you could try changing your IPs? Computer says no. Your Account IP details cannot be changed at the moment. Please try again soon or contact Exetel support. This is getting serious now - the Aldi website is hosted on Amazon AWS and I can't check out next week's specials. A ...
by dsc68
Wed May 27, 2015 3:39 pm
Forum: ADSL connections
Topic: Unable to access sites hosted on Amazon AWS
Replies: 11
Views: 2261

Unable to access sites hosted on Amazon AWS

Today I have not been able to access any sites which are hosted on Amazon's AWS. Example sites are:

http://www.auspost.com.au
http://www.mynrma.com.au
http://central.scouts.com.au

All of these websites resolve back to Amazon AWS servers. The connections just timeout.
by dsc68
Tue May 20, 2014 2:01 pm
Forum: Invoicing & billing
Topic: Change Payment Details not working
Replies: 1
Views: 2492

Change Payment Details not working

I have just received a new credit card and have been trying to update my payment details in the Members area. When I enter my new card details and press 'Save Changes', nothing happens - the screen does not change, my details are not updated and no error messages are displayed.