Exetel customer help forum

Thanks for this!

maybe they would like to be able to churn more easily later down the track, from what i understand, once you move onto ADSL2 infrastructure the churn process is more complicated/expensive Pity us poor souls whose exchanges are never going to be upgraded, our exchange is a tiny portable building on a...

No, see this thread:

http://forum.exetel.com.au/viewtopic.php?f=288&t=27210

The same thing that happens at 12pm, the P2P screws are loosened.

The opposite (Screws tightened) happens at 9am then in two stages in the afternoon at 4pm and 9pm.

This is so that Exetel's bandwidth is not saturated by P2P and browsing etc can still work properly.

With these new changes, in order to provide accurate and non-misleading information, you will have to remove the "uncounted download period" marketing terms from your pages, as now every byte is counted towards a quota, whether that be the peak or off-peak quota. http://www.exetel.com.au/a_plan_incl...

Did your friend churn? I recently recommended a friend who churned to Exetel and I also missed out on the credit. According to the signup page: "A $30.00 credit each time you recommend someone who signs up with Exetel for an ADSL1 service (the strict condition of this scheme is that the DSL1 applica...

Klaas wrote:

datman wrote:Shouldn't I be out of the orange pool now?

It's not automatic, and will occur sometime today.

Thank you for the prompt response.

So... when do we get out of the pool? Its November 1st, 12:30am I was in the orange pool in October (>48GB off peak) But i downloaded less than 40gb in the off peak in September My member tools page says I am still in the orange pool and speeds are terrible. Shouldn't I be out of the orange pool now?