Exetel customer help forum

1. NBN does not work. 2. I send screen shots of modem and NBN box via email to residential support on Sunday 24/1/21. 3. At about 10.00pm 25/1/21 I get an email basically saying you cannot reply because I did not send to via my registered email. 3. I cannot send an email via exemail on my tethered p...

Buy a proper service with an uptime guarantee if you are using your internet for your business use, these start at $400.00 a month for 100Mbps/100Mbps Enterprise Ethernet. Just tell the folks whether being off air for 3 whole days and intermittently for hours on many days is your "standard" of serv...

Perhaps just invest in a backup solution or a proper busniess grade internet link if you are using your internet for business. Mmm - let's see, here is a small business NBN plan from Exetel and in the conditions we found the following statement: "NB: This service is for small to medium businesses a...

They are Sam Knows boxes which the ACCC installs to measure RSPs. https://samknows.com/ Should we have our customers buy one of these for their services? Perhaps just invest in a backup solution or a proper busniess grade internet link if you are using your internet for business. On what basis do y...

They are Sam Knows boxes which the ACCC installs to measure RSPs. https://samknows.com/ Should we have our customers buy one of these for their services? Perhaps just invest in a backup solution or a proper busniess grade internet link if you are using your internet for business. Inform your users ...

Post the case number then............. Yes there is no real time monitoring of a RESIDENTIAL connection. Why would we record behaviour? There are far too many variables to consider for residential users, they might be away on business/trip/etc, or might have been out, etc, etc. If you want help ple...

Exetel customers should understand that the corollary of Exetel's handling of my case is that you can be off the air indefinitely and you will be told this: "Please note that we don't monitor your service in real time. Residential grade services don't carry any service level agreements with us. it i...

James wrote: ↑

Thu Oct 22, 2020 12:47 pm

Just share the case ID in the thread, and the engineers can reply to you, or just call our support team........

Just call "our support team"?? They have a tsunami of emails.

You clearly do not read these posts carefully. PMs gets stuck in outbox and I have therefore been corresponding with the residential support email and for your information they are NOT doing anything further despite being in possession of the reference ID. You people are shambolic. Hi, We sincerely...

I have just been told that because the service is working now the ticket will be closed. Why did it miraculously come good? Do you not have any curiosity about what happened? So why have I been off air for 3 days? Tell the world. Do you really think it is commercially acceptable to have outages lik...

Thank you for your insights.

I have just been told that because the service is working now the ticket will be closed. Why did it miraculously come good? Do you not have any curiosity about what happened? So why have I been off air for 3 days? Tell the world. Do you really think it is commercially acceptable to have outages like...

At about 12 noon the system miraculously comes to life. Amazing especially since I signalled that I was in a webex meeting at 2 pm. Technician comes and does tests. Guess what there is no problem but we have had NO SERVICE FOR 3 DAYS. I did a 3 hour webex meeting via a hotspot because I could not tr...

It is still there with one other message from September 2020. I have never encountered this problem on any other forum. Despite being continually and forcefully being advised of it Exetel is unable to solve it. I have to do a more circuitous route just to raise issues. In any event an NBN technician...

Apparently the 186 Campbell Parade problem has been fixed but mine has not. At 2 pm on 19 October I have to take part in a large legal panel meeting with a major regulator. I am paid at counsel rates by the hour. I hope you can join the dots. If you can't I know several SC and QC who can.