Exetel customer help forum

On 5 May 2020 I got an email purporting to be from Exetel alleging that an invoice was unpaid when in fact it was via credit card on 04 May 2020. The email says to ignore its content of the payment has been made within 48 hours. I have never received one of these emails before (so why now?) and my i...

It is working now after being out most of the day. As for PMs - I cannot get any PM to leave the outbox and I gave up a few years ago asking for someone to turn their penetrating mind to this preposterous problem for a forum service to have.

Same old story. Sketchy on 18/4 , not working today 19/4. Amusingly Exetel invited me to beta test their new "my Exetel" webpage where I found out that my old plan was over and the new cheapest plan is more expensive (unlimited data but slower speed). Speed have never been an issue - I am only conce...

It is 6 pm and it is not working. Remarkable. Clearly has nothing to do with demand.

The service is working this morning.

Reference Number is - #16923678#

No NBN for over 4 hours this afternoon Thank god for Aldi mobile. I don't expect you to do anything because you never do and I can't PM you because my PM system hasn't worked for 2 years and you never fixed that when I complained. How is that a telecommunications company cannot get email to work. A ...

This problem has arisen again but hasn't rectified itself. The email was directed to xxx@outlook.com and I got this message: host outlook-com.olc.protection.outlook.com [104.47.45.33] SMTP error from remote mail server after pipelined end of data: 550 5.7.1 Unfortunately, messages from [58.96.9.1] w...

The service has been on and off all day today. Without my Telstra Aldi hotspot I wouldn't have any access. And so it continues...

Problem seems to have rectified itself without any intervention!

Not sure what you mean by the full header address as I copied everything. Do you mean the recipient's actual email address as well?

Got this message a few moments ago to a long standing hotmail address. Checked with owner - no problems their end. Ideas? ********************************************************************* This message was created automatically by mail delivery software. A message that you sent could not be deliv...

And given your enthusiasm for the robust reply perhaps you can turn your technical mind as to why my PMs cannot get out of my Outbox? I can send you the screen dump but not via PM of course. Perhaps that is the copper wire too? Just give the email address so I can give you the actual evidence. Moreo...

Are you speaking contractually now? As a company "officer" are you now saying that the year long contract can be broken without penalty?

Ah - so it's the copper wire! But when tested everything was perfect. The problem is a pathetic middle man business coupled with a hopeless NBN. Indeed, given that you clearly are aware of all the issues why do you run the business at all? Why?