Exetel customer help forum

This problem has arisen again but hasn't rectified itself. The email was directed to xxx@outlook.com and I got this message: host outlook-com.olc.protection.outlook.com [104.47.45.33] SMTP error from remote mail server after pipelined end of data: 550 5.7.1 Unfortunately, messages from [58.96.9.1] w...

The service has been on and off all day today. Without my Telstra Aldi hotspot I wouldn't have any access. And so it continues...

Problem seems to have rectified itself without any intervention!

Not sure what you mean by the full header address as I copied everything. Do you mean the recipient's actual email address as well?

Got this message a few moments ago to a long standing hotmail address. Checked with owner - no problems their end. Ideas? ********************************************************************* This message was created automatically by mail delivery software. A message that you sent could not be deliv...

And given your enthusiasm for the robust reply perhaps you can turn your technical mind as to why my PMs cannot get out of my Outbox? I can send you the screen dump but not via PM of course. Perhaps that is the copper wire too? Just give the email address so I can give you the actual evidence. Moreo...

Are you speaking contractually now? As a company "officer" are you now saying that the year long contract can be broken without penalty?

Ah - so it's the copper wire! But when tested everything was perfect. The problem is a pathetic middle man business coupled with a hopeless NBN. Indeed, given that you clearly are aware of all the issues why do you run the business at all? Why?

"We’re disappointed that you’ve had problems with Exetel. PM me your service number, so I can check according to the wholesale provider informed outages." No point- I checked each time on your site and no suggestion of a problem. But we have been down this track before haven't we and we both know wh...

The simple empirical fact is that both ADSL and NBN services to my home reflect outages that are unacceptable. This is not unique to me: https://www.abc.net.au/news/2019-04-23/what-happened-to-superfast-nbn/11037620 What is so obviously missing in all the self-serving flatus is a factual (as distinc...

Thank you for your self serving response.

I am experiencing precisely (I repeat - precisely) the same problems I had with ADSL in Bondi Beach about 400m from the exchange. Intermittent outages all over Easter going weekend. Thanks to my Aldi mobile plan I can actually get a stable connection for $25 per month!! I once had a discussion with ...

I am experiencing precisely (I repeat - precisely) the same problems I had with ADSL in Bondi Beach about 400m from the exchange. Intermittent outages all over Easter going weekend. Thanks to my Aldi mobile plan I can actually get a stable connection for $25 per month!! I once had a discussion with ...

Phone is now working after relevant set up guide provided.

I now have the VOIP username and password and sip server but when I go into the Exetel (allegedly preconfigured router) and click on VOIP I cannot see where to insert these details so I still have no VOIP. I would have thought you could completely commoditise this whole process with a video or pdf. ...