Search found 27 matches

by bigteez
Fri Mar 04, 2011 1:26 pm
Forum: Invoicing & billing
Topic: Plan changes
Replies: 5
Views: 1606

Re: Plan changes

id like to keep my adsl connection with exetel, but if that means i have go into a new contract or if there is a serious downtime, i may need to look to alternatives
by bigteez
Fri Mar 04, 2011 1:24 pm
Forum: Invoicing & billing
Topic: Plan changes
Replies: 5
Views: 1606

Re: Plan changes

So what would be the best course of action for me in order to get minimal downtime on my services? completely churn away from exetel?
by bigteez
Tue Mar 01, 2011 7:37 pm
Forum: Invoicing & billing
Topic: Plan changes
Replies: 5
Views: 1606

Plan changes

Hi, I'm deciding on changing from my current ADSL2 + fixed line to just ADSL as I want to have my fixed line with someone else. My contract with exetel has long finished but i have just kept this ongoing. I would like to know if i was to take up a new ADSL2 service with exetel, would this tie me int...
by bigteez
Tue Jun 01, 2010 5:46 pm
Forum: Invoicing & billing
Topic: Questions: Changing Plans
Replies: 17
Views: 2939

Re: Questions: Changing Plans

There were emails regarding this. I can't locate mine, but http://forums.whirlpool.net.au/forum-re ... 83337.html for instance alludes to it (though the poster confuses it to be a payment processing fee when it was, in fact, an admin levy). The $3 was effectively a price levy, similar to the more r...
by bigteez
Tue Jun 01, 2010 1:48 pm
Forum: Invoicing & billing
Topic: Questions: Changing Plans
Replies: 17
Views: 2939

Re: Questions: Changing Plans

Currently my plan still shows an offpeak period of 2am-12pm.

If I do take up this new OTB plan, does that mean I am letting go of 4 hours of offpeak time?
by bigteez
Tue Jun 01, 2010 1:44 pm
Forum: Invoicing & billing
Topic: Questions: Changing Plans
Replies: 17
Views: 2939

Re: Questions: Changing Plans

Contractual enquiries should be directed to billing@exetel.com.au. Use your member facilities as a guide as it should list any new contract that may be applicable, but I would think that INCPHONE to OT would be purely a bililng change, therefore no activation or new contract but that is just my opi...
by bigteez
Mon May 31, 2010 1:12 pm
Forum: Invoicing & billing
Topic: Questions: Changing Plans
Replies: 17
Views: 2939

Re: Questions: Changing Plans

Also, I just noticed that my current plan: Excess Downloads per Gbyte: $6.00

I remember choosing the shaping option a few months back. I am confused why I would see this on my plan. Can someone confirm whether I will be shaped today or will I have to pay excess.

Thanks
by bigteez
Mon May 31, 2010 1:03 pm
Forum: Invoicing & billing
Topic: Questions: Changing Plans
Replies: 17
Views: 2939

Questions: Changing Plans

Hi I am currently on the plan below and am looking at changing it to the current OTB plan. Plan Type: INCPHONE Z Monthly Access Charge: $55.00 Service Surcharge: $5.00 Peak Download Limit (Mbyte): 12000 Service Activation Date: 2007-02-06 Contract Period: 12 Months Initial Contract End Date: 2008-02...
by bigteez
Wed Jan 27, 2010 7:03 am
Forum: Member facilities & usage meter
Topic: 0.00%
Replies: 24
Views: 4446

Re: 0.00%

I have the same issue as the others.
by bigteez
Wed May 20, 2009 12:01 am
Forum: Other
Topic: Internet issues
Replies: 9
Views: 1704

Re: Internet issues

Yes, I've learnt the hard way that Norton is a resource hogger and same with Vista. I checked my winsock32 and there seemed to be nothing wrong with it so I think my TCP/IP protocol should have been ok.. I think it may have had something to do with the NSW network outage; may have scrambled somethin...
by bigteez
Tue May 19, 2009 5:43 pm
Forum: Other
Topic: Internet issues
Replies: 9
Views: 1704

Re: Internet issues

System restore fixed it!
by bigteez
Tue May 19, 2009 4:54 pm
Forum: Other
Topic: Internet issues
Replies: 9
Views: 1704

Re: Internet issues

Yes,

I use Windows XP SP3 with ESET Antivirus and Lavasoft adaware-pro.

I have run both scans but the problem still stands
by bigteez
Tue May 19, 2009 3:06 pm
Forum: Other
Topic: Internet issues
Replies: 9
Views: 1704

Re: Internet issues

The issue is isolated to my desktop.. When i try to load that webpage, it constantly says "conducting bandwidth test" and does not get any further than that. If I do it on another computer, I actually get proper results.. Can you advise what may be conflicting with my internet on my desktop? It seem...
by bigteez
Tue May 19, 2009 1:27 pm
Forum: Other
Topic: Internet issues
Replies: 9
Views: 1704

Re: Internet issues

Hi Jason, Thanks for your reply. I did as you said and the problem is still there. As I said, the same Internet connection works on my laptop. But for some reason, it has stopped working on my desktop. Would it have anything to do with the NSW outage that occurred just recently? EDIT: btw my sync sp...
by bigteez
Tue May 19, 2009 12:22 pm
Forum: Other
Topic: Internet issues
Replies: 9
Views: 1704

Internet issues

Hi All, I have been having issues connecting to anything on the Internet since last Sunday night. I think it may be a software issue, but I cannot pinpoint where the problem lies. I havent installed any new software.. My desktop computer cannot completely load any webpages. All it is able to do on s...