Search found 31 matches

by thecraw
Mon Apr 28, 2014 12:10 pm
Forum: Telephone issues
Topic: EXECHAT
Replies: 9
Views: 9916

Re: EXECHAT

I noticed that my mothers exchange has Optus available but when she goes to change plans she doesn't have any option to go to that plan. I also tried another of her friends that lives in the same street and they also don't have that option. They do both have their current lines with Telstra. Does th...
by thecraw
Fri Mar 07, 2014 9:03 am
Forum: Customer reviews
Topic: The Exetel 9+ year club!
Replies: 26
Views: 15380

Re: The Exetel 9+ year club!

Joined the forum... Sat Jan 17, 2004 11:43 pm ... cant say I have been a prolific poster over the years :P but the service has been great. Still cant find any reason to change...
by thecraw
Wed Apr 25, 2012 11:46 am
Forum: ADSL connections
Topic: Trying to Change to A1 Plan
Replies: 2
Views: 392

Re: Trying to Change to A1 Plan

Thank you for the response Remosha I have sent an email to residential sales attn: to yourself.

Look forward to hearing from you.

Cheers, Paul
by thecraw
Wed Apr 25, 2012 8:24 am
Forum: ADSL connections
Topic: Trying to Change to A1 Plan
Replies: 2
Views: 392

Trying to Change to A1 Plan

I would like to change to the A1 plan from my current TCV20-REGION-50plan. I tried the qualification test for AAPT from the Exetel website with my ADSL number and it is *available.* I could not find any option in my member facilities to change to this plan. Support said I can only change to plans in...
by thecraw
Fri Mar 30, 2012 11:55 am
Forum: Invoicing & billing
Topic: Name Change on PowerTel plan
Replies: 2
Views: 1852

Re: Name Change on PowerTel plan

Thanks Larry. My understanding is the name is already changed on their Telstra account. I will confirm, but if it is has already been changed then I will assume no impact.

Cheers
by thecraw
Fri Mar 30, 2012 9:40 am
Forum: Invoicing & billing
Topic: Name Change on PowerTel plan
Replies: 2
Views: 1852

Name Change on PowerTel plan

Hi, I am assisting my mother in law to change the name on their account due to my Father in Law passing away. The email she received from Exetel has a statement on it in relation to the fact that they are on a Powertel plan , it says... Now for Exetel ADSL2 (via Powertel) - If the phone line is bein...
by thecraw
Thu Feb 02, 2012 8:46 pm
Forum: Announcement
Topic: Passing of Mr John Linton
Replies: 42
Views: 93371

Re: Passing of Mr John Linton

Never got to meet you but there was a reason I followed you and Steve from the early days till now.

RIP, you will be missed. :cry:
by thecraw
Mon Nov 14, 2011 10:57 pm
Forum: VOIP
Topic: Brisbane DID
Replies: 3
Views: 805

Re: Brisbane DID

Ahh thanks :) I was enquiring for my parents who it looks like you guys just allocated the one Brisbane DID to today. Thanks ! I now have them up and running on VOIP...which for 77 yr olds is a change for them...they cant understand why its so cheap and mum being English is paying 2c/min to London.....
by thecraw
Sat Nov 12, 2011 10:35 am
Forum: VOIP
Topic: Brisbane DID
Replies: 3
Views: 805

Brisbane DID

Hi I noticed there are only platinum and gold Brisbane DID available and none available in the normal DID section. Do you know when they will be available ? Also what difference is there in a gold and platinum DID ? I notice there are extra charges for these but could not see a difference in call ch...
by thecraw
Sun Aug 21, 2011 6:23 pm
Forum: VOIP
Topic: VOIP Frauds cause of default logins in equipments
Replies: 10
Views: 9957

Re: VOIP Frauds cause of default logins in equipments

Exetel support confirmed that it was my config file that was taken and no calls were made through my modem, which was a nice bit of follow up.
by thecraw
Sat Aug 20, 2011 9:12 pm
Forum: VOIP
Topic: VOIP Frauds cause of default logins in equipments
Replies: 10
Views: 9957

Re: VOIP Frauds cause of default logins in equipments

fwiw I just got done on my Exetel Voip and MNF account for over 200 bucks of VOIP calls to africa and the middle east. Billion 7404. I recently did a modem reset to default. I didnt change back the admin login. Once I saw the calls I logged straight into my modem and bingo the remote access had been...
by thecraw
Fri Apr 22, 2011 7:15 am
Forum: Improvement & suggestions
Topic: Additional Plans
Replies: 17
Views: 5358

Re: Additional Plans

Is it correct that the only Telstra ADSl2 plan available for current members is a PAYU plan ? This is the only plan I have in the members facility. New plans will replace the old plans on member facility but will take some time. This is clearly indicated in the initial post............... Due to th...
by thecraw
Thu Apr 21, 2011 11:35 pm
Forum: Improvement & suggestions
Topic: Additional Plans
Replies: 17
Views: 5358

Re: Additional Plans

Thought it was time i updated myself with the latest plans.

Is it correct that the only Telstra ADSl2 plan available for current members is a PAYU plan ? This is the only plan I have in the members facility.

I did email support about the TCV20-200 but was advised that is for new users only.
by thecraw
Mon Jan 03, 2011 10:13 am
Forum: Products & services
Topic: Price Increases For Out Of Contract Customers
Replies: 436
Views: 70346

Re: Price Increases For Out Of Contract Customers

You might like to consider the costs of providing a 1500/256 ADSL1 connection to a customer: Monthly port cost - a little over $30.00 12 gbps of back haul - a little over $5.50 12 gbps of IP - a little over $5.00 Support/Billing/Provisioning/Overheads - a little under $1.50 So, at the very best, Ex...
by thecraw
Sat Oct 16, 2010 9:27 pm
Forum: Products & services
Topic: Pioneer Discount
Replies: 21
Views: 13321

Re: Pioneer Discount

Thanks Exetel, very much appreciated !