Exetel customer help forum

I noticed that my mothers exchange has Optus available but when she goes to change plans she doesn't have any option to go to that plan. I also tried another of her friends that lives in the same street and they also don't have that option. They do both have their current lines with Telstra. Does th...

Joined the forum... Sat Jan 17, 2004 11:43 pm ... cant say I have been a prolific poster over the years but the service has been great. Still cant find any reason to change...

Thank you for the response Remosha I have sent an email to residential sales attn: to yourself.

Look forward to hearing from you.

Cheers, Paul

I would like to change to the A1 plan from my current TCV20-REGION-50plan. I tried the qualification test for AAPT from the Exetel website with my ADSL number and it is *available.* I could not find any option in my member facilities to change to this plan. Support said I can only change to plans in...

Thanks Larry. My understanding is the name is already changed on their Telstra account. I will confirm, but if it is has already been changed then I will assume no impact.

Cheers

Hi, I am assisting my mother in law to change the name on their account due to my Father in Law passing away. The email she received from Exetel has a statement on it in relation to the fact that they are on a Powertel plan , it says... Now for Exetel ADSL2 (via Powertel) - If the phone line is bein...

Never got to meet you but there was a reason I followed you and Steve from the early days till now.

RIP, you will be missed.

Ahh thanks :) I was enquiring for my parents who it looks like you guys just allocated the one Brisbane DID to today. Thanks ! I now have them up and running on VOIP...which for 77 yr olds is a change for them...they cant understand why its so cheap and mum being English is paying 2c/min to London.....

Hi I noticed there are only platinum and gold Brisbane DID available and none available in the normal DID section. Do you know when they will be available ? Also what difference is there in a gold and platinum DID ? I notice there are extra charges for these but could not see a difference in call ch...

Exetel support confirmed that it was my config file that was taken and no calls were made through my modem, which was a nice bit of follow up.

fwiw I just got done on my Exetel Voip and MNF account for over 200 bucks of VOIP calls to africa and the middle east. Billion 7404. I recently did a modem reset to default. I didnt change back the admin login. Once I saw the calls I logged straight into my modem and bingo the remote access had been...

Is it correct that the only Telstra ADSl2 plan available for current members is a PAYU plan ? This is the only plan I have in the members facility. New plans will replace the old plans on member facility but will take some time. This is clearly indicated in the initial post............... Due to th...

Thought it was time i updated myself with the latest plans.

Is it correct that the only Telstra ADSl2 plan available for current members is a PAYU plan ? This is the only plan I have in the members facility.

I did email support about the TCV20-200 but was advised that is for new users only.

You might like to consider the costs of providing a 1500/256 ADSL1 connection to a customer: Monthly port cost - a little over $30.00 12 gbps of back haul - a little over $5.50 12 gbps of IP - a little over $5.00 Support/Billing/Provisioning/Overheads - a little under $1.50 So, at the very best, Ex...

Thanks Exetel, very much appreciated !