Search found 51 matches

by manwe
Tue Sep 27, 2016 11:42 am
Forum: Invoicing & billing
Topic: Billing when switching isps
Replies: 4
Views: 1677

Re: Billing when switching isps

So my number has been ported to my nbn rsp, but still appears active in the exetel system. Do I have to manually cancel it ot will it just cancel naturally when tne current billing month is over? Can I cancell it through my exetel? PM me your current ADSL bundle service number and I will check on t...
by manwe
Tue Sep 27, 2016 10:12 am
Forum: Invoicing & billing
Topic: Cancelling My ADSL service
Replies: 1
Views: 1495

Cancelling My ADSL service

So very confused. I have a bundled exetel ADSL service. Anyway deciding on another NBN provider I got that setup and then had my number ported to them (which I'm now using) which went through last wednesday. Since then I've been trying to cancel my ADSL service with no luck. Today I get this email f...
by manwe
Sat Sep 24, 2016 7:14 am
Forum: Invoicing & billing
Topic: Billing when switching isps
Replies: 4
Views: 1677

Re: Billing when switching isps

So my number has been ported to my nbn rsp, but still appears active in the exetel system. Do I have to manually cancel it ot will it just cancel naturally when tne current billing month is over?

Can I cancell it through my exetel?
by manwe
Tue Sep 20, 2016 11:05 am
Forum: Invoicing & billing
Topic: Billing when switching isps
Replies: 4
Views: 1677

Billing when switching isps

I'm in the process of changing ISP's away from Exetel. I have a bundled adsl2 plan but I have nbn fibre with another isp and my voice number is being ported to them (which I assume cancells my adsl service completely). Anyway, the switchover is supposed to be on the 21st September and my current inv...
by manwe
Thu Nov 19, 2015 5:11 pm
Forum: Modem issues
Topic: Netcomm NB6Plus4Wn trouble
Replies: 6
Views: 2611

Re: Netcomm NB6Plus4Wn trouble

James wrote:It's probably almost ten years old!
Probably. Though with getting fibre turned on in the new year I 'm not really keen on buying a new adsl modem.
by manwe
Thu Nov 19, 2015 3:19 pm
Forum: Modem issues
Topic: Netcomm NB6Plus4Wn trouble
Replies: 6
Views: 2611

Re: Netcomm NB6Plus4Wn trouble

Well. A failed attempt at a factory reset actually cleared up the problem for a few hours. The issue has reappeared. Thanks for the offer angelos, but its definitely a modem/lan issue rather than anything to do with my houses connection to the internet. Really getting the feeling my modem is just on...
by manwe
Thu Nov 19, 2015 10:47 am
Forum: Modem issues
Topic: Netcomm NB6Plus4Wn trouble
Replies: 6
Views: 2611

Netcomm NB6Plus4Wn trouble

So a problem arose this morning after many years of use. Woke up to find I'd lost my internet connection. Checked my modem and all the right status lights were on. Tried to connect to the modem with a web browser and it failed. Tried to ping my modem from my desktop pc and it gave me an unreachable ...
by manwe
Sat Aug 08, 2015 2:23 pm
Forum: ADSL connections
Topic: Unable to connect - Newcastle NSW
Replies: 2
Views: 823

Unable to connect - Newcastle NSW

So since this morning sometime I've lost my internet connection.

My modem seems to be syncing ok, just that its able to get a ppp connection. looking through my modems logs it seems like it tries to get a connection by no server answers. I can capture a page of my modems logs if that would be useful.
by manwe
Tue Jun 09, 2015 8:29 pm
Forum: ADSL connections
Topic: Speed issues
Replies: 1
Views: 754

Speed issues

So lately, such as tonight, I've noticing some intermittent speed issues. Unlike my normal 12-13 megabits speeds, I've been getting really low download speeds which basically kills any attempts at streaming video. Such as tonight, where the ozspeedtest shows a download speed of less 200 KB/sec. http...
by manwe
Tue May 12, 2015 11:55 am
Forum: Anything else anyone wants to discuss
Topic: Netflix ISP Speed Index
Replies: 0
Views: 2465

Netflix ISP Speed Index

So Netflix has started publishing its ISP index for Aussie (and NZ) ISPs now that the service has been running here a while.

http://ispspeedindex.netflix.com/australia

Kind of surprised the NZ ISPs fair much better. And a bit bummed Exetel is as far down the list as it is.
by manwe
Mon Mar 16, 2015 8:55 am
Forum: ADSL connections
Topic: Authentication Fail - Newcastle
Replies: 2
Views: 389

Authentication Fail - Newcastle

Since maybe 8pm last night my connection dropped and trying to reconnect just gives me authentication errors in my modems logs.
by manwe
Thu Jan 29, 2015 9:35 am
Forum: ADSL connections
Topic: Unable to connect - ppp authentication fail
Replies: 39
Views: 6063

Re: Unable to connect - ppp authentication fail

Well my modem just connected. Huzzah.
by manwe
Thu Jan 29, 2015 9:20 am
Forum: ADSL connections
Topic: Unable to connect - ppp authentication fail
Replies: 39
Views: 6063

Unable to connect - ppp authentication fail

So last night my dsl connection dropped out and ever since I've been unable to connect with my modem (a netcomm nb6plus4wn) showing ppp authentication failure errors. Now I tried rebooting my modem, and then left it till this morning hoping it would rectify itself. No luck there so I lodged a ticket...
by manwe
Tue Nov 25, 2014 1:56 pm
Forum: Networking issues
Topic: PSN Speed Issues
Replies: 1
Views: 2291

PSN Speed Issues

So the past few days I'm been suffering from some PSN related speed issues. I guess I probably should be asking Sony, but I figured maybe its some exetel related path issues. Anyway normally I get reasonable download speeds (given my DSL connection a megabyte a second is normal). BBut the past day o...
by manwe
Sat Mar 08, 2014 12:54 pm
Forum: Other
Topic: PS4 Connection issues
Replies: 4
Views: 2810

Re: PS4 Connection issues

I have conducted some tests in your connection and found no possible issues/faults in the line. Your modem is training in a good speed and maintaining a stable connection. You may contact us by quoting the reference 7665932 if you need more info regarding your connection. Hope this helps to rule ou...