Search found 46 matches

by lordvader
Thu Aug 20, 2015 4:47 pm
Forum: ADSL connections
Topic: Service relocation
Replies: 3
Views: 985

Service relocation

Hi. I'm attempting to relocate my service to a new address. Though the exetel website states that there is a service available, I was informed by customer support (a week after I applied for the move), that they cannot service the new address doe to "lack of copper". I don't understand this disparit...
by lordvader
Wed Jun 10, 2015 6:11 pm
Forum: Invoicing & billing
Topic: Years of Service Discount
Replies: 26
Views: 15145

Re: Years of Service Discount

James wrote: Please send me your details (james@exetel.com.au)
Sent :)
by lordvader
Wed Jun 10, 2015 5:58 pm
Forum: Invoicing & billing
Topic: Years of Service Discount
Replies: 26
Views: 15145

Re: Years of Service Discount

My loyalty was rewarded with a termination of service ...

Not trying to be a troll, but am really upset by this. :(
by lordvader
Wed Jun 10, 2015 5:42 pm
Forum: Invoicing & billing
Topic: Termination of service
Replies: 16
Views: 6435

Termination of service

Hi all. So I've just received an email stating that a commercial decision has been made to terminate my service. On calling Exetel support, I was presented with a brick wall, and when I asked to speak to anyone more senior, and was told that any queries in regards to this particular issue cannot be ...
by lordvader
Tue Dec 17, 2013 9:51 am
Forum: Email issues
Topic: Messages are being flagged as [...]
Replies: 42
Views: 8697

Re: Messages are being flagged as [...]

Still getting suspected spam ...

What's the process for reporting errors in the system ?
by lordvader
Fri Dec 13, 2013 10:58 am
Forum: Email issues
Topic: Messages are being flagged as [...]
Replies: 42
Views: 8697

Re: Messages are being flagged as [...]

Spoke too soon ...
Still getting some [SUSPECTED SPAM] ...
by lordvader
Thu Dec 12, 2013 11:21 am
Forum: Email issues
Topic: Messages are being flagged as [...]
Replies: 42
Views: 8697

Re: Messages are being flagged as [...]

So, um ...

Has the trial ended, or have I just been taken off the list ?
by lordvader
Tue Dec 10, 2013 2:37 pm
Forum: Email issues
Topic: Messages are being flagged as [...]
Replies: 42
Views: 8697

Re: Messages are being flagged as [...]

Since it makes no difference to me, I would like to help you out with this trail.

How would a test subject go about reporting incorrect tags ?
by lordvader
Tue Dec 10, 2013 11:05 am
Forum: Email issues
Topic: Messages are being flagged as [...]
Replies: 42
Views: 8697

Re: Messages are being flagged as [...]

I don't know how things are done there, but usually things are tested before they're pushed out to all users, not the other way round ...
by lordvader
Mon Dec 09, 2013 10:51 pm
Forum: Email issues
Topic: Messages are being flagged as [...]
Replies: 42
Views: 8697

Re: Messages are being flagged as [...]

Could I just get some clarification on something ? How many people within Exetel actually know about this trail ? I had raised a support ticket in regards to this issue (before I started this thread), and the response then along the lines of "We cannot find any spam filter registered with your accou...
by lordvader
Fri Dec 06, 2013 7:40 pm
Forum: Email issues
Topic: Messages are being flagged as [...]
Replies: 42
Views: 8697

Re: Messages are being flagged as [...]

That shouldn't be for yourself, or anyone at Exetel to determine.

Please forgive my bluntness, I'm just very displeased with how this has been playing out.
by lordvader
Fri Dec 06, 2013 5:00 pm
Forum: Email issues
Topic: Messages are being flagged as [...]
Replies: 42
Views: 8697

Re: Messages are being flagged as [...]

Fair call.

What about the massive inconvenience of being used as a guinea pig ?
by lordvader
Fri Dec 06, 2013 2:59 pm
Forum: Email issues
Topic: Messages are being flagged as [...]
Replies: 42
Views: 8697

Re: Messages are being flagged as [...]

Seriously ?
How will I be reimbursed then ?

This unnannounced filtering has been a real thorn in my side, and the fact that I can't go into my webmail and say "No, this is not spam", or "Don't flag this as marketing" has made this trail somewhat useless ...
by lordvader
Fri Dec 06, 2013 2:22 pm
Forum: Email issues
Topic: Messages are being flagged as [...]
Replies: 42
Views: 8697

Re: Messages are being flagged as [...]

In that case, I would like out of this "free and unannounced" trial immediately.
by lordvader
Wed Dec 04, 2013 9:53 am
Forum: Email issues
Topic: Messages are being flagged as [...]
Replies: 42
Views: 8697

Re: Messages are being flagged as [...]

Any progress on this ?

Don't want to seem pushy, but it's starting to get pretty annoying, especially with [MARKETING] flags, given that I'd actively subscribed to them, and knew exactly what they were when I did so ...

I wonder how these flags interfere with client side adaptive filtering ?