Exetel customer help forum

Hi. I'm attempting to relocate my service to a new address. Though the exetel website states that there is a service available, I was informed by customer support (a week after I applied for the move), that they cannot service the new address doe to "lack of copper". I don't understand this disparit...

James wrote: Please send me your details (james@exetel.com.au)

Sent

My loyalty was rewarded with a termination of service ...

Not trying to be a troll, but am really upset by this.

Hi all. So I've just received an email stating that a commercial decision has been made to terminate my service. On calling Exetel support, I was presented with a brick wall, and when I asked to speak to anyone more senior, and was told that any queries in regards to this particular issue cannot be ...

Still getting suspected spam ...

What's the process for reporting errors in the system ?

Spoke too soon ...
Still getting some [SUSPECTED SPAM] ...

So, um ...

Has the trial ended, or have I just been taken off the list ?

Since it makes no difference to me, I would like to help you out with this trail.

How would a test subject go about reporting incorrect tags ?

I don't know how things are done there, but usually things are tested before they're pushed out to all users, not the other way round ...

Could I just get some clarification on something ? How many people within Exetel actually know about this trail ? I had raised a support ticket in regards to this issue (before I started this thread), and the response then along the lines of "We cannot find any spam filter registered with your accou...

That shouldn't be for yourself, or anyone at Exetel to determine.

Please forgive my bluntness, I'm just very displeased with how this has been playing out.

Fair call.

What about the massive inconvenience of being used as a guinea pig ?

Seriously ?
How will I be reimbursed then ?

This unnannounced filtering has been a real thorn in my side, and the fact that I can't go into my webmail and say "No, this is not spam", or "Don't flag this as marketing" has made this trail somewhat useless ...

In that case, I would like out of this "free and unannounced" trial immediately.

Any progress on this ?

Don't want to seem pushy, but it's starting to get pretty annoying, especially with [MARKETING] flags, given that I'd actively subscribed to them, and knew exactly what they were when I did so ...

I wonder how these flags interfere with client side adaptive filtering ?