Search found 47 matches

by leithant
Wed May 08, 2019 8:41 pm
Forum: Invoicing & billing
Topic: Changing Plans Query
Replies: 2
Views: 216

Re: Changing Plans Query

Thanks a lot for the reply. Rebooted the modem and now back to normal.
by leithant
Wed May 08, 2019 6:05 pm
Forum: Invoicing & billing
Topic: Changing Plans Query
Replies: 2
Views: 216

Changing Plans Query

Hi, I ran out of data on my ADSL ( old plan) and had my speed shaped, so I changed plan to unlimited. It sounds like I should be given the new plan immediately and start a new month of data. However I'm still shaped.
Is this just taking a while?

Regards,
Leith
by leithant
Thu Dec 30, 2010 1:37 pm
Forum: Products & services
Topic: Exetel Signs Up With Google
Replies: 3
Views: 6418

Re: Exetel Signs Up With Google

Good news, youtube has been slow for me lately...
by leithant
Thu Dec 02, 2010 9:02 am
Forum: Member facilities & usage meter
Topic: Off-peak Time Wrong in Members Facilities
Replies: 3
Views: 1068

Re: Off-peak Time Wrong in Members Facilities

All fixed now. Thanks team. :D

PS. although it is metering correctly, the members page still says 2-8am ATM.
by leithant
Wed Dec 01, 2010 10:27 am
Forum: Member facilities & usage meter
Topic: Off-peak Time Wrong in Members Facilities
Replies: 3
Views: 1068

Off-peak Time Wrong in Members Facilities

Hi, I just changed to OTL-A, which my member page shows, however my off-peak period still shows 2-8am. Also is it meant to be 4-10am or 4-12am as it now says on the Plans page???
by leithant
Sat Nov 20, 2010 12:20 pm
Forum: Email issues
Topic: Email Server Issues?
Replies: 4
Views: 1747

Re: Email Server Issues?

That's good, but I can't remember it ever happening before...
by leithant
Sat Nov 20, 2010 11:43 am
Forum: Email issues
Topic: Email Server Issues?
Replies: 4
Views: 1747

Email Server Issues?

This morning when I go to send an email I get the error "too many concurrent SMTP Connections". Is the server getting hammered by an attack or something?

leith
by leithant
Sun Sep 05, 2010 1:52 pm
Forum: Invoicing & billing
Topic: Change to New offpeak period
Replies: 2
Views: 824

Re: Change to New offpeak period

Thanks for the reply Corey. It's a fair enough point, but given that Exetel announce their new plans at the beginning of the month, I think it would be reasonable that if you made your change of plan application in the last week of the previous month, you should have the option to take one of the ne...
by leithant
Fri Sep 03, 2010 10:28 am
Forum: Invoicing & billing
Topic: Change to New offpeak period
Replies: 2
Views: 824

Change to New offpeak period

Hi, I just changed my plan, and 2 days later new plans come out! Had a hunch that would happen, but do I have to pay than plan change fee to go onto one of these as I like the new offpeak period and the extra downlaods are nice of course! Leith
by leithant
Mon Aug 23, 2010 11:23 am
Forum: Member facilities & usage meter
Topic: Usage Meter Issue - Usage Over-Reported
Replies: 47
Views: 10709

Re: Usage Meter Issue - Usage Over-Reported

Hi, I too had the same problem on/since the 20th. Netusage meter seemed to flip flop on it's reporting that day, first in error then correcting itself, then it has stayed with the wrong stats. Should I lodge a ticket, or just wait and see? Edit: straight after I posted, it is now reporting correctly...
by leithant
Tue May 11, 2010 11:52 am
Forum: Web space, mirror & blog services
Topic: How Much Web Space left?
Replies: 1
Views: 1077

How Much Web Space left?

How do I check the above, please?

Leith
by leithant
Tue May 11, 2010 10:56 am
Forum: Member facilities & usage meter
Topic: Mobile version of user facilities
Replies: 5
Views: 1469

Re: Mobile version of user facilities

I second this request! Great idea.
by leithant
Wed May 05, 2010 11:27 am
Forum: Products & services
Topic: Off Peak Period Change
Replies: 157
Views: 40602

Re: Off Peak Period Change

I'm very disappointed at such a drastic change. I am still on the 2am-2pm arrangement and it's very convenient. Sure for some things it's easy to use a scheduler, but for others it is not at all. I believe it has been a bad mistake offering unlimited off peak data, as previously I thought even 50-60...
by leithant
Fri Mar 05, 2010 4:10 pm
Forum: Invoicing & billing
Topic: Plan Change Fee
Replies: 16
Views: 1637

Re: Plan Change Fee

Nowhere on that page does it mention "termination fees", nor that they may or may not apply. All that is mentioned is a $100 "Cost of Plan Change". I am sorry, I may not be that bright, but to me the plain reading of that table, is that it would be unavoidable to incur a $100 fee for changing to Nak...
by leithant
Fri Mar 05, 2010 3:28 pm
Forum: Invoicing & billing
Topic: Plan Change Fee
Replies: 16
Views: 1637

Re: Plan Change Fee

I'm on INC2DSLC ( which is on Optus I believe ). According to my user facilities a change to NF/22NOTEL is $100.00 . Is this correct ? This might be because you are still within contract? $100 is the early termination fee. Once you are outside of contract, you can move from a bundled service (INCPH...