Exetel customer help forum

thanks. the download speed is back to normal.. but i think you may have capped my upload speed.
my sync speed is now
ADSL Up 384 / 5088 kbps

Would i be able to get that checked as well. thanks.

Hi, Recently I've experienced slow ADSL2+ speeds. It has been like this for a little while now, i now sync with a downstream of: Line Rate - Upstream (Kbps): 704 Line Rate - Downstream (Kbps): 2560 Previously i had a downstream of high 3000 to 4000Kbps. I haven't installed any new equipment recently...

ok thanks. that makes sense. i guess i wont be changing for now then.
and im not sure if this is an error...
my brother is on the Z8 plan right now and if he was to change to the M15 ($8 plan to $15 plan) there is a $25 plan change fee.

i have a similar problem. I'm on the CAP19 right now and want to change to the M15. Is there any way to waive the fee? This is because overall i still pay more, so its still an upgrade. currently $60(adsl2+) + $19 (cap19) -$10 (adsl discount) = $69/month i was hoping to change it to $60 (adsl2+) + $...

is there anyone i can contact to deal with this? i would like to know how this excess data was recorded if possible to avoid it happening again. Hi, We do not keep logs of what consisted of your traffic, just a total megabyte figure. If you want to follow this up please contact billing@exetel.com.a...

is there anyone i can contact to deal with this?
i would like to know how this excess data was recorded if possible to avoid it happening again.

Ok thanks. I'll have a look on whirlpool for some apps.

I have iCloud Trned off and emails are set to manually check.

I'm pretty sure I didn't update anything. Most of my updates I do through the computer to avoid this type of excess usage.

Do you have any recommendations for apps to monitor each app's usage? and would it be possible to have this checked by an exetel rep? i find it odd that usually i use less than 100mb/month and in one session i did 130mb. is it possible a rare system error or something charged someone else usage onto...

i use an iphone. no recent software updates. most updates i do through the computer and home internet though. there is a monitor on the phone.. but thats total from when i got it. Is there an app or way to check my usage data sent/received on each app. the most downloading i think i'd do is view fac...

Hi, I just checked my mobile bill and it says Ive exceeded my quota. I'm quite sure i haven't and there is a mistake because all i use my phone for in regards to data usage is imessage, whatsapp, facebook(free) and the occasional small web browsing. These particular data usage entries were brought t...

thanks.
i've got the phone and it works. they had a sim card cutter and did it for me.
only problem now is im not sure how much data it's using and the user facilities hasn't updated since 14th.
(is it safe to assume imessage and whatsapp don't use much data? that's all i use the data for)

hi, i was thinking of getting an Iphone 4S and im currently on the Cap 19. a) Will i need to get a new microsim? and if so how would i apply for it so i keep my current plan but change to a microsim. (can i just cut the sim myself? ) and i was planning to get the iphone 4s on an optus cap. but give ...

hi,
i have a prepaid number i want to port over onto the z8 plan but i dont have the account number. ( we activated this optus prepaid sim years ago)
how would i be able to port over this number? can it still be done?

Thanks

any updates on this? i still cant check my usage and how many calls i've made.

edit : sorry i missed where it should be fixed by the end of this week

i too have this problem.

and when i go to
view usage => wireline
it has my pstn, voip and mobile but the pstn usage hasn't been updated. i made a call on the 2nd and its still not up. how long does it usually take for it to update?