Exetel customer help forum

My ADSL connection dropped approx 8am this morning (11 Mar). Can reconnect but only for a few moments.
I'm guessing this is related to the current notified outage - Laguna and surrounding suburbs? Does Lismore in northern NSW qualify as a 'surrounding suburb'?

Today I tried to login to help desk to raise a ticket. My login details were not recognised, although I have had the same account and passwords for more than 10 years. I tried to call support on phone, and got estimated 21 minute wait time. Please fix the help desk. Let me check this with our softw...

Today I tried to login to help desk to raise a ticket.
My login details were not recognised, although I have had the same account and passwords for more than 10 years.
I tried to call support on phone, and got estimated 21 minute wait time.
Please fix the help desk.

My ADSL2+ service in Lismore has been out since 10:30pm. I am on Telstra DSLAM here. Modem can connect but cannot maintain a stable connection. VOIP service does not connect at all. servicestatus.telstra.com lists several outages in neighbouring areas west and east of here, and claims "service has b...

Thanks angelos - login is OK now.

Hi,
I tried to access the webspace via FTP since yesterday.
Could not find my password, so I tried the reset facility.
New password does not work. (tried 3 times)
Help please

Another hoax (phishing) email received today: +++++++++++++++++++ Date: Mon, 11 Mar 2013 10:23:19 +0800 (WST) From: Exemail Email Service <flourbean@westnet.com.au> To: info@mail.com Subject: This email account will be closed X-Originating-IP: [95.211.175.101] This email account will be closed if no...

Here's what I received on Monday: ***** Date: Mon, 28 Jan 2013 14:21:09 +0100 (GMT+01:00) From: "webmaster@exemail.com.au" <admin0002@peoplepc.com> Reply-To: "webmaster@exemail.com.au" <webmaster@webmailactivation.zzn.com> Subject: Dear Web-mail User X-ELNK-Trace: 55bab1de2002ac7486bf343af559ca274c2...

Lismore NSW connection seems OK again since approx 02:10

Here also Northern Rivers NSW (Lismore) service down on the dot at midnight.
Flaky ever since.
Both Exetel DNS servers seem unreliable - currently using google public DNS 8.8.8.8

Same old same old is back again: Here's what I received Return-path: <Mingliang.Li@tudelft.nl> Envelope-to: possibly@exemail.com.au Delivery-date: Sat, 03 Nov 2012 09:19:35 +1100 Received: from chestnut2.exetel.com.au ([220.233.0.75]) by chestnut.exetel.com.au with esmtp (Exim 4.71) (envelope-from <...

@Dazzled

Many thanks for your help on this.

VentraIP redirection server must have been refusing packets from my IP address, but they've fixed it now.

I recently bought several domain names via VentraIP. I have used their free control panel to set up one of the domains with 'A' records pointing to my exetel static IP and all of the other domains are URL-Forwarded to the first. Now I find I cannot access any of the forwarded domains from my home ne...

The form requires you to 'add a service' prior to proceeding. Thanks Jason, As I said, I filled in _Everything_ including selecting a service. I even tried with different platforms and browsers; neither Mac ( OSX.4.11 Tiger / Safari 4 ), nor PC ( Vista / Firefox 3.5 ), displayed any options in the ...

[quote="Mixer"]Try: google..... ?question? site:http://forum.exetel.com.au/[/quote]

Hi Mixer, Thanks for that.