Exetel customer help forum

What is your email address James?

Absolutely not! I have never been shown any gratitude for being one of the longest serving customers of Exetel. I have been responsible for signing up dozens of members over the last 16 years. Unfortunately loyalty means very little in business today. That is very sad, but it is just a part of norma...

Absolutely not!

That's great loyalty for being one of your first 1000 customers 16 years ago.

Yes, back up now. Can I expect to get a refund of 1 day?

22 hours now. This is very poor.

Surely after 9 hours down there must be some more information for us! Not good.

Minnamurra is still out as well!

Thank you

0200009265

Does anyone know if the Nowra outage is also affecting Minnamurra?

No copy and paste spamming mate. Just a poor soul who has been a satisfied Exetel customer for over ten years until the last six months. I have been given the run around by exetel who have been extremely unhelpful and dismissive. You will now have no further sympathy from me, I just hope that you ar...

Good luck getting Exetel to admit that they have a problem. the best they could do for me was to suggest that I find a new ISP! I am still getting half the speed that I am paying for. They do not care.

Welcome to the Exetel merry go round Matt.

Welcome to Exetel! I'm paying for 100/40 and getting 35/35. Support told me if I am not happy then I should look for another ISP.
Good luck, and welcome to EXETEL!