Exetel customer help forum

No copy and paste spamming mate. Just a poor soul who has been a satisfied Exetel customer for over ten years until the last six months. I have been given the run around by exetel who have been extremely unhelpful and dismissive. You will now have no further sympathy from me, I just hope that you ar...

Good luck getting Exetel to admit that they have a problem. the best they could do for me was to suggest that I find a new ISP! I am still getting half the speed that I am paying for. They do not care.

Welcome to the Exetel merry go round Matt.

Welcome to Exetel! I'm paying for 100/40 and getting 35/35. Support told me if I am not happy then I should look for another ISP.
Good luck, and welcome to EXETEL!

Absolutely NO satisfaction from support. I was told I could look for a new ISP. GREAT CUSTOMER SERVICE!

Welcome to Exetel! I'm paying for 100/40 and getting 35/35. Support told me if I am not happy then I should look for another ISP.
Good luck, and welcome to EXETEL!

Welcome to Exetel! I'm paying for 100/40 and getting 35/35. Support told me if I am not happy then I should look for another ISP.
Good luck, and welcome to EXETEL!

Looks like you had better luck than I did. They just told me to look for another ISP. Still paying for 100/40 and getting 35/35. Welcome to Exetel.

Being a 10 yr member of Exetel, and one of your very first NBN customers it is disappointing to see the complaints regarding the current slow NBN services. I have been on a faultless 100/40 plan since it's introduction. Unfortunately my d/load speeds are currently less than half of what they have be...

Thank you.

I'm with you Steve. Unfortunately so typical.

OK, I think I now understand the way the new cycle works. However, I now see that my usage meter is completely wrong. Overnight my usage has doubled telling me that I have used 91% of my downloads after only 6% of the month......please explain this to me. We are one day into the month and I have use...

I'm sorry, but this does not make sense. I am being billed two weeks early. Is Exetel really so desperate that they need to rip off 10yr customers for two weeks billing in advance? No wonder you are losing so many loyal supporters. Can Exetel not generate the correct graphics on their website for th...

On the 1st of this month I was billed for my full months usage. It is now the 14th, and I have again been charged for a full month. On the yearly invoice chart, this months bill shows up as $126.70 which is twice the monthly cost. Please explain to me how I am not being charged any extra during this...

I have just purchased a new Sony Xperia P and am on a Z15 plan. What are the "Names" for the internet and mms APN's on the Optus network? I have messed it up while trying to find out why I can't send a photo with an sms (I'll worry about that later!)