Exetel customer help forum

NB9W has died, my parents who are with your service require a new modem that does the voip thingy doodle in much the same way to old one did the voip doodly thing. Where and or how do I or they get new one? or one that will do the same thing the old one did.

Can I get a standalone adsl2 for roughly $30 a month? I don't care how little downloads I get

I'm currently on TE-2D,
And I need the cheepest possible plan now, so if I go with OT that will downgrade my peak to 30gb a month and I'll only pay $25 a month right?

So it is telstras fault?

Ok the ping was great this morning, and now in the afternoon I notice it's back to garbage speeds
Plan Name: TE-2D

aapt then?

doing a ping test to my game server right now gives me ordinary pings once again, my connection always settles again at this time of night?
does that mean it is a congestion issue? And if so is there any reason to believe that it will correct itself in time?

How do I tell if it is telstra or not?

I got a friend who lives nearby to ping google, he consistently got 27ms, we're on the same exchange too so why is he getting a better ping than me? he's with bigpond though.

Hey I'm a happy customer for what is it? 5 years I think. I've been playing Battlefield 2 this entire time getting a nice smooth connection with about 30 ms ping, very nice. But recently I noticed my pings were much higher and there was a lot of lag in game at random times of the day. mostly afterno...

Can I order a new modem from exetel?
one that has voip and everything that should work the same?

How can i get a projection of my bill before the payment date? if i have added up correctly my bill should be about $80, but i would like to know to the cent because i intend to buy something which costs $20.25, where my bank balance is $100.34, and my estimate of the bill is about $80. Would suck t...

i think i'd like to go TE-2D, adsl2exchanges.com.au says that my exchange can do adsl2+ through telstra, this means i can do that plan?

Service Number: xxxxxxxxxx Plan Type: TELO Monthly Access Charge: $85.00 Service Surcharge: $5.00 Peak Download Limit (Mbyte): 36000 Peak Period Option: 2:00pm - 2:00am Excess Downloads per Gbyte: $3.00 OffPeak Download Limit (Mbyte): 54000 OffPeak Excess Downloads per Gbyte: $3.00 Service Line Spee...

Hi i want to change to adsl2 but i dont know what plan to go with that would be equivalent to what i have now. I have voip with exetel, would that change anything if i changed plans? can i just switch plan and not have to worry about breaking my voip right?