Exetel customer help forum

I'm getting packet loss when playing on internode TF2 servers. Have tried isolation test, different computers. No matter what im always getting loss when playing on node servers. Was never this bad when i was with exetel prior. in particular Servers 25,14,02 There ips are Server 02: 203.26.94.71 Ser...

I have been charged an extra $45.00 for having 45gig of extra downloads.
This does not seem right.

Can you please check it out or advise on what i should do?

thanks

Hi James These are the servers i play in, mainly TF2 http://games.on.net/gameservers.php I have been getting on average 1-2loss and about 50 choke. Choke and loss are indicators of where the lag is coming from Choke - Choke is lost packets of information sent between you and the server. Choke basica...

Mainly TF2, no particular servers just a mixture of Aussie based ones, like internode, Gamearena, ozzy, etc

Does the gaming pool still exist because i was in it the last time i was with you.

I have been back with exetel for about 1-2 months now, i have noticed gaming seems to be alot laggier now then it was before.
Does exetel still have the pool for gamers who dont download alot?

Im struggling with source based games and the loss+choke.


cheers

Hi
Just signed backup to exetel.
I got an email saying everything has been churned over, when is my members facility enabled?
have tried logging in, but it does not work.

I didn't realise when i canceled my adsl service that i could have voip on my hspa account, so i canceled it.

When looking in the member section of my hspa account i noticed i can order voip, so if i order it again can i get my old voip number back?
Cheers

Troy

Well done exetel for introducing some unlimited plans!.

If only i could cancel a churn

Hi James I am actually disappointed that it had to come to this, like i said exetel have been my isp for many years, if you look into my account i have refereed many users since i have been with you. I have been really happy with the service and support exetel have provided and i have also had the e...

Ok i have done !

Cheers

I'm planning on churning my adsl and voip. What are the steps i need to take? Sign up with new isp first, then cancel with exetel? what date do i set?. Will i be charged another month? Also i have a $0 a month HSPA service can i continue to keep this? or will this get canceled to? Exetel has been my...

Are exetel planning on responding to TPG's unlimited plans?
ie higher quotas?
Increase in offpeak allowance and times?

Atm they look really good........

Can someone recommend me a good iphone voip app?

Im tossing up between Bria and acrobits.

I have been having issues with my newly created voip account for days and i just spoke with Chathura who helped me from start to finish to get the issue resolved. Can I just say he he was very professional and courteous on the phone and he was very clear and easy to understand. Definitely the best s...

Thanks for the clarification klaas