Exetel customer help forum

This is affecting me as well. No matter what I download my speed does not go over 1.7Mbits. I sync at 12Mbits and previously would easily download at over a 1MByte/s. http://cl.ly/0o0U2J033m01153H1O2Y/content http://cl.ly/3J1A1W1d3N3a323S3Q1W/content I haven't run speed tests during peak period yet....

Spoke too soon. The times are correct but the usage is not correct. It's completely off. Can we please get someone to look at this?

Ok seems to be fixed for real now.

Mine is still not fixed. Still reporting incorrect peak usage and now it's saying I have 40GB peak and 54GB off peak instead of 30GB/unlimited:

I'm using a meter that uses the XML feed and it's also reporting the same thing.



It's definitely reporting it incorrectly. I have logged a fault via the user facilities with billing.

Ok this is weird. It's switching between both. My peak usage will randomly jump up 6GB and down 6GB.

It seems to have fixed itself now. Yay.

I'm currently on the grandfathered Z/21INCTEL plan that has the 12am-12pm off peak. However, it seems my usage is being monitored as 2am-8am which is causing my peak usage to be monitored incorrectly as I have scheduled downloads to start at 12am.

Should I email support?

I must admit, the $59.99 price point for unlimited ADSL2 and telephone is pretty compelling. I don't think Exetel can match this pricing though. I personally would love to see an increase in the off peak times.

There seems to be a bug when there isn't an off peak limit as per the new unlimited off peak plans.



It permanently stays faded and doesn't get upload data.

I'd much prefer a loyalty discount on the monthly access rather than an unlimited plan for long time customers.

Youtube seems to be fixed tonight! (Though not as fast as peak). I can actually watch videos in HQ.

http://www.apple.com/trailers is slow though :\

In the service_status.php page in the User Facilities I get the following history: View by IP Speeds for 220.233.xxx.xxx Date Speed July 5th, 2009 12:12am 816.1 kbps July 5th, 2009 12:11am 603.4 kbps July 5th, 2009 12:09am 791.9 kbps June 28th, 2009 10:39pm 7584.6 kbps June 28th, 2009 10:39pm 8240.3...

So it's past midnight and my speeds have plummeted. Should normal traffic be affected by the Netenforcer? I thought it was just P2P. http://www.speedtest.net gives me: http://www.speedtest.net/result/510044248.png And Exetel's internal speed test gives me: http://www.betsubetsu.net/files/Exetel-Spee...

As of late (maybe within the last few weeks) I've noticed a massive slow down with Youtube and PSN downloads. This doesn't happen during peak times. Peak times my speeds are fast as ever, over 1MB/s. Last night I tried updating my PS3 to the latest version of firmware and it was going at around 100K...