Exetel customer help forum

I'm looking at changing to the M8 mobile plan from the old CAP19 why is there a $50 plan change fee, a new connection would cost $20..

thanks

I was on the NF23/NOTEL plan and didnt get a option to pay $5 more.. email said the plan wasnt profitable and i had to switch to the new plans and pay $10 before june or i would be disconnected.. i would definitly pay and extra $5 a month to kepe my 2am-2pm off peak..

I'd be happy with just $0 charge when forced off old plan. I wasn't aware that any Exetel customer was being 'forced' to change plans? I was forced off my plan.. had to pay $10 aswell.. lost my 2am-2pm off peak.. I hate the new 2am-8am off peak.. i really want off peak to last to 12pm at least.. eg...

I'm on the old Plan: NF/23NOTEL got the email about changing plans before june 30th.. Do i get to keep my old off peak hours if i switch to ONC? Can someone confirm this for me

Same problem here... Exetel has done something with p2p shapping/blocking, ive tried everything .. manually foward ports.. dmz i.p i thought my modem was playing up...

I'm on the wallsend exchange adsl2+ my speeds have been worse then normal lately..

Your current bandwidth reading is:

1.56 Mbps

which means you can download at 199.46 KB/sec. from our servers.

Seems ok... used to get 22ms~ Pinging exetel.com.au [220.233.0.9] with 32 bytes of data: Reply from 220.233.0.9: bytes=32 time=35ms TTL=61 Reply from 220.233.0.9: bytes=32 time=35ms TTL=61 Reply from 220.233.0.9: bytes=32 time=34ms TTL=61 Reply from 220.233.0.9: bytes=32 time=34ms TTL=61 http://www....

No ethernet cat6 to billion 7800n since the pings doubled the connection slowed right down...

apat can you post some tests??

seems im getting similar speeds to this thread.. http://forum.exetel.com.au/viewtopic.php?f=226&t=32472

Well i have no idea whats wrong with my connection...

Your current bandwidth reading is:

390.90kbps

which means you can download at 48.86 KB/sec. from our servers.

Why does this keep happening JasonM? my connection was perfect for a while pings were 22ms~ speed tests most of the time were 1.4mb/s~ now my connection is rubbish i really hope they fix the routing issue permanently.

Well, im not really complaining about the speeds they are just up and down most of the time i max out my line sync just on some occasions it will drop to 300kb/s or lower which i thought wouldnt happen from the upgrade.. also with the pings why would they have doubled? my friend on the cardiff excha...

Once again speeds during peak are slowing down.. Your current bandwidth reading is: 2.89 Mbps which means you can download at 369.35 KB/sec. from our servers. also ping time have doubled.. pings used to be 23ms~ Pinging exetel.com.au [220.233.0.9] with 32 bytes of data: Reply from 220.233.0.9: bytes...

Yes, they sent me a email saying im affected and will receive $100 ive already emailed billing over 24hrs ago also i havent received any credit from refering another user..

I still havent received the $100 yet... ive emailed billing etc.. anyone else got theres?

i think 2am to 2pm will be alot better.. definitely vote yes