Search found 25 matches

by Gilbert
Tue Feb 05, 2008 10:08 am
Forum: Archived threads
Topic: How do I get past the robots so I can ring you guys?
Replies: 4
Views: 761

From the tracer you post, I can not see any problem. Please check the result below that i did from my router, and i could login to WOW. gilbertlai#traceroute 12.129.193.246 Type escape sequence to abort. Tracing the route to mdf001c7613r0004-gig-12-1.lax1.attens.net (12.129.193.246) 1 1.1.233.220.ex...
by Gilbert
Mon Feb 04, 2008 3:35 pm
Forum: Archived threads
Topic: XBOX Live - Latency Issues
Replies: 17
Views: 1751

Re: XBOX Live - Latency Issues

Can you please do a traceroute from your computer to the server? and post the result here please?
by Gilbert
Wed Jan 23, 2008 4:22 pm
Forum: Archived threads
Topic: Bad WOW latency round 5-6pm and 11pm-1am
Replies: 13
Views: 1088

Can you please PM me with your service number?
by Gilbert
Mon Jan 21, 2008 3:34 pm
Forum: Archived threads
Topic: Wow connection/dropout/Lag
Replies: 6
Views: 701

we are investigating this issue.

I will let you know if i have any update.
by Gilbert
Tue Jan 08, 2008 9:56 am
Forum: Archived threads
Topic: Off-peak packet loss
Replies: 30
Views: 3585

Hi Andrewvs,

It is still being investigated.
by Gilbert
Mon Jan 07, 2008 4:31 pm
Forum: Archived threads
Topic: Connection between me and other exetel users
Replies: 40
Views: 3158

Change has been made, can you please confirm that you are still having the same problem?
by Gilbert
Mon Jan 07, 2008 3:40 pm
Forum: Archived threads
Topic: Connection between me and other exetel users
Replies: 40
Views: 3158

From the trace to google.com that you have sent, I cant see any problem.

The hop 6 is not available for trace, that is why you see the error "Request Time out". Regardless, the trace has been passed to hop 7 and it hitted google.com at hop 16.
by Gilbert
Mon Jan 07, 2008 11:39 am
Forum: Archived threads
Topic: Connection between me and other exetel users
Replies: 40
Views: 3158

Dave,

Can you please provide me a trace to google.com from your connection?
by Gilbert
Tue Nov 27, 2007 5:17 pm
Forum: Archived threads
Topic: ZedRez Emergency Outage Notification] 29/11/2007
Replies: 0
Views: 790

ZedRez Emergency Outage Notification] 29/11/2007

Service Impact: Customers who interconnect with ZedRez in NSW, ALL other states will be unavailable. Customers who interconnect in other states to ZedRez, NSW will be unavailable. Expected Duration: up to 45 Minutes Start Date & Time: 29/11/2007 01:00:00 AEDST Finish Date & Time: 29/11/2007 07:00:00...
by Gilbert
Mon Nov 19, 2007 4:27 pm
Forum: Archived threads
Topic: Absolutely horrid wow latency
Replies: 84
Views: 8430

DShrike

Can you pleaes PM me your service number?
by Gilbert
Mon Oct 29, 2007 11:21 am
Forum: Archived threads
Topic: Still very high ping to Chinese website between 9 - 12
Replies: 4
Views: 866

Hi Coldwind,

Can you please send me some ping tests from other server or site that you do not have problem with? and please do some ping test in different times if you can.

and can you please give me the server address that you play on?

please PM me with the results

Gilbert
by Gilbert
Mon Oct 22, 2007 3:38 pm
Forum: Archived threads
Topic: VPN connection
Replies: 14
Views: 1720

We do not limit VPN connection at all.

please try to check your setting again.

- checking the router setting on both end.
- server setting.
by Gilbert
Mon Oct 22, 2007 9:52 am
Forum: Archived threads
Topic: OH, NO! ANOTHER ADSL 2 SPEED THREAD!
Replies: 27
Views: 4179

can you please post your speed test result?

Please try to download it from the sites below.

microsoft.com
apple.com
by Gilbert
Fri Oct 19, 2007 9:24 am
Forum: Archived threads
Topic: slow speed between 8pm - 12pm
Replies: 8
Views: 1626

I called you, you didnt answer the phone. I leave a voice message
by Gilbert
Thu Oct 18, 2007 11:27 am
Forum: Archived threads
Topic: slow off peak non http speeds
Replies: 36
Views: 5351

After our phone conversation, you confirmed that there is no problem with your speed now.