Search found 8 matches

by musicman2
Wed Nov 10, 2010 9:04 pm
Forum: Improvement & suggestions
Topic: Latest ADSL2 Change
Replies: 8
Views: 2926

Re: Latest ADSL2 Change

Would be good PR to let customers know about change especially as it's a good change. I know because I have got in the past a lot of people to join exetel, they don't go to user facilities. Would also suggest most people on these new plans are new customers. Previosly unlimited was not, was I think ...
by musicman2
Wed Nov 10, 2010 4:37 pm
Forum: Improvement & suggestions
Topic: Latest ADSL2 Change
Replies: 8
Views: 2926

Latest ADSL2 Change

Last week I was very pleased to get the auto upgrade to 150g peak Just seen now unlimited 24/7 Am concerned a) Would have been nice to send customers an email informing of these changes b) Going on previous unlimted (which I did have on offpeak) to give some guidlines for those users whoare perhaps ...
by musicman2
Tue Apr 07, 2009 3:47 pm
Forum: ADSL connections
Topic: Change Of Address
Replies: 4
Views: 885

Re: Change Of Address

I have finally got my telephone number moved to my new address. I completed the relocation form. But when I submitted it, it said that I need to contact telstra etc. Then complete a new application form. It then closed my application. Now shows as an incomplete relocation order. Please can I get som...
by musicman2
Tue Mar 17, 2009 3:33 pm
Forum: ADSL connections
Topic: Change Of Address
Replies: 4
Views: 885

Re: Change Of Address

Have Been on phone to telstra. They advise this will take 14 days. I had already started before I found all this out filling in an ADSL reloction request.
Please can you stop this happening as I have to leave the line live until they make the change. I have pm'd you my service number in anticipation
by musicman2
Tue Mar 17, 2009 2:44 pm
Forum: ADSL connections
Topic: Change Of Address
Replies: 4
Views: 885

Re: Change Of Address

Thanyou for the prompt reply. I hope in the future this will be able to be slimlined for these type of cases. Ta
by musicman2
Tue Mar 17, 2009 2:35 pm
Forum: ADSL connections
Topic: Change Of Address
Replies: 4
Views: 885

Change Of Address

Need some advice, am moving about .5k. It's on the same exchange. I have been advised I need to contact Telstra, arrange number to be moved, the fill in new application to get the service reinacted. This does seem very longwinded. I am on ADSL2 with you through optus. Can You hellp me please
by musicman2
Tue Apr 08, 2008 12:03 pm
Forum: Anything else anyone wants to discuss
Topic: ADSL 2 Changed Peak limit
Replies: 6
Views: 2202

I have been receiving other updates, including the one about ADSL1 . But nothing about this.
by musicman2
Mon Apr 07, 2008 10:25 pm
Forum: Anything else anyone wants to discuss
Topic: ADSL 2 Changed Peak limit
Replies: 6
Views: 2202

ADSL 2 Changed Peak limit

I have just noticed my limit has increased from 12 to 16 gig. I am setup to receive notifications of changes, but have seen nothing about this. Is this correct. Or (in the nicest possible way) is this a sweetener as I anticipate my charge going up in a couple of months due to my plan no longer being...