Exetel customer help forum

Can somebody please tell me why it is that a single fibre break on Northbourne Avenue in Canberra, had meant that I am without internet since Friday midday? How is it that Exetel had only one bearer into Canberra? Do you not have redundant links? Not a great service, (just saying), I would expect be...

Kavinda

Could you do the same for me please? I would like to port the mobile ending in 5545. Pse email me the account details to the email address associated with my account or SMS to my mobile ending in 0100.

Gus

We are now able to send SMS

iMessage is also working again.

Thank you for all your assistance.

Thanks. Number sent by email.

Gus

I appear to be having the same issues as these users had. This is a ported iPhone on a new ExeSim PLUS plan.

Can you help?

Could somebody tell me if there are any charges for an Exetel VOIP to Exetel VOIP call??

Thank you both for your answers. I have 12 bars available on the 7402 and I now have it set on Mic 5 and Spkr 9. This is better but not totally fixed.

Can you please tell me if I should be using 711 A-Law or 711 U-Law as the primary??

I also have this issue with a Billion 7402VGO. I initially set it up using 711 as that would seem to be the suggested best codec for the billions. I am getting really bad echo on the local phone if I dial out to a landline on the VOIP number, and really bad echo on the calling end if I dial in to th...