Search found 58 matches

by pittsy
Fri Mar 11, 2016 2:13 pm
Forum: Customer reviews
Topic: Not a happy customer!
Replies: 10
Views: 4228

Re: Not a happy customer!

Interesting: I just called the NBN Co., they have no record of you booking any tech appointments this month!!!! the only record they have was to activate the FTTN service on the 9th February. Please contact me with details of the 3 alleged tech appointment bookings for this month, ie who you booked ...
by pittsy
Fri Mar 11, 2016 1:13 pm
Forum: Customer reviews
Topic: Not a happy customer!
Replies: 10
Views: 4228

Re: Not a happy customer!

Three weeks now with no internet, almost six weeks since alleged activation of our NBN.
YOUR WHOLESALE PROVIDER HAS NOW MISSED THREE SCHEDULED APPOINTMENTS IN THE LAST FORTNIGHT! Four missed appointments in total since Feb 1.
by pittsy
Thu Mar 03, 2016 11:52 am
Forum: Customer reviews
Topic: Not a happy customer!
Replies: 10
Views: 4228

Re: Not a happy customer!

What can I say, I am numb!... You booked a tech appointment to sort this issue and not surprisingly your tech was a no show!!! It would have been nice if you had called me to tell me not to bother waiting at home for a tech when they had no intention of coming! You have billed me for internet and yo...
by pittsy
Fri Feb 19, 2016 7:17 pm
Forum: Customer reviews
Topic: Not a happy customer!
Replies: 10
Views: 4228

Re: Not a happy customer!

Things have got worse here now, our ADSL2 is now not working so we have no phone or internet... not good when you rely on the internet for your job Exetel!!!! Your support desk can't even tell me why the ADSL has dropped out now!!! If there is no explanation and resolution timeframe for connection t...
by pittsy
Wed Feb 17, 2016 7:47 am
Forum: Customer reviews
Topic: Not a happy customer!
Replies: 10
Views: 4228

Re: Not a happy customer!

From what I can tell, absolutely no progress has been made with this issue!!! It has now been more than two weeks and support still tell me "it is in the hands of the supplier". Surely your supplier has given you a reason by now! FFS can you escalate this issue to a higher level and get me an ETA fo...
by pittsy
Wed Feb 10, 2016 6:04 pm
Forum: Customer reviews
Topic: Not a happy customer!
Replies: 10
Views: 4228

Not a happy customer!

I have been a long term customer of Exetel with Internet/phone and four mobile accounts. With that I have been a long term advocate for Exetel, recommending them to people looking for an ISP. With the introduction of NBN/FTTN in my area I duly ordered an upgrade to the NBN. Our live date was the 1st...
by pittsy
Wed Feb 10, 2016 12:22 pm
Forum: NBN and other Fibre Services
Topic: new FTTN/VDSL connection no sync terrible support
Replies: 4
Views: 2337

Re: new FTTN/VDSL connection no sync terrible support

Hi Tom I'm in Warners Bay too, and we were supposedly activated on the NBN on the 1st Feb. Like you we still have no NBN connection but at least ADSL2 is still working. The "helpdesk" keep telling me it is "in the hands of their wholesale supplier". Best I can figure out (without the helpdesk confir...
by pittsy
Fri Feb 05, 2016 11:56 am
Forum: NBN and other Fibre Services
Topic: Fibre install is a joke
Replies: 5
Views: 1891

Re: Fibre install is a joke

In a similar boat to you. Located in Warners Bay. Our NBN-FTTN was "activated" on the 1st Feb. and it does not work. The technician never fronted...waste of a day like you. The supplied modem (NF4V) syncs at ADSL2 and never establishes a session. Our existing ADSL2 still works. We have been billed f...
by pittsy
Sat Mar 16, 2013 8:41 pm
Forum: Mobile services
Topic: 4G
Replies: 32
Views: 21554

Re: 4G

Ok, so I now see some additions to the members area change mobile plan page, but it's not what I expected..... the 4g plans offered are business plans ( no residential 4g plans for existing users?) and there is still no option to order a micro sim? I'm trying to be a loyal exetel customer here guys ...
by pittsy
Tue Feb 19, 2013 10:21 pm
Forum: Mobile services
Topic: 4G
Replies: 32
Views: 21554

Re: 4G

So now that exetel's 4g mobile phone service appears to be available, how do I change over? I've looked at "mobile change plan" in my user area, but that lists heaps of plans and does not seem to clearly identify which are 3g or 4g plans... looks like I have to guess by price/features??? once a pla...
by pittsy
Mon Feb 18, 2013 9:02 pm
Forum: Mobile services
Topic: 4G
Replies: 32
Views: 21554

Re: 4G

So now that exetel's 4g mobile phone service appears to be available, how do I change over? I've looked at "mobile change plan" in my user area, but that lists heaps of plans and does not seem to clearly identify which are 3g or 4g plans... looks like I have to guess by price/features??? once a plan...
by pittsy
Sat Feb 11, 2012 10:45 pm
Forum: Mobile services
Topic: porting delay
Replies: 4
Views: 1066

Re: porting delay

Thank you James... email sent

Thank you Jokiin, yes it was one of two Optus numbers we are moving to exetel plans...

cheers
by pittsy
Sat Feb 11, 2012 4:45 pm
Forum: Mobile services
Topic: porting delay
Replies: 4
Views: 1066

porting delay

Been waiting over 24hrs now for a number to be ported to an exetel mobile plan.... is there a problem????.... provisioning wont answer my email

:(
by pittsy
Mon Nov 28, 2011 8:38 pm
Forum: Mobile services
Topic: No HSPA/GSM or SMS on mobile service
Replies: 4
Views: 1012

Re: No HSPA/GSM or SMS on mobile service

Yes, all working now, thank you.
Geoff
by pittsy
Mon Nov 28, 2011 12:54 pm
Forum: Mobile services
Topic: No HSPA/GSM or SMS on mobile service
Replies: 4
Views: 1012

Re: No HSPA/GSM or SMS on mobile service

Could I have an Update please, 3+ days and counting!!!!