Search found 29 matches

by ScottH2155
Sun Apr 13, 2014 10:24 am
Forum: ADSL connections
Topic: suddenly regular slow download speed after 4pm
Replies: 4
Views: 33946

Re: suddenly regular slow download speed after 4pm

@TheJMan - you on the Kellyville (East piece of crap exchange) by chance?
by ScottH2155
Wed May 09, 2012 9:07 pm
Forum: Anything else anyone wants to discuss
Topic: Warning - bogus e-mails are around again.
Replies: 1
Views: 2249

Warning - bogus e-mails are around again.

Hi Exetel folks, Be aware dodgy e-mails are around again....this time: We are currently Upgrading our data base and e-mail account center to classic webmail server. We are deleting all unused email account to create more space for new accounts. To prevent your account from closing please Click the l...
by ScottH2155
Thu Oct 28, 2010 12:41 pm
Forum: Customer reviews
Topic: The Exetel 6-year club
Replies: 136
Views: 49036

Re: The Exetel 6-year club

ScottH2155 wrote:
I had not thought about the context of pioneer discount, but have just sent an e-mail to enquire about same.
....and it seems I am in the "club"!

Thanks again to Exetel and keep up the good work!
by ScottH2155
Sat Sep 18, 2010 11:58 am
Forum: ADSL connections
Topic: ADSL2 Availability - Kellyville Exchange
Replies: 4
Views: 409

Re: ADSL2 Availability - Kellyville Exchange

I too have been marooned on the Kellyville East sub exchange. With the recent changes, I've had a look at the website, am I reading correctly that I can only opt for DSL2 (TLS reseller) plan TE-2D as an example with Telstra retained for phone service. ie I can't get that of Exetel offered phone/DSL2...
by ScottH2155
Sat Sep 18, 2010 11:50 am
Forum: Customer reviews
Topic: The Exetel 6-year club
Replies: 136
Views: 49036

Re: The Exetel 6-year club

wow, seems I migrated from TPG at or around 20/4/2004 based on the usage system...so the paint must have still been fresh in terms of the North Sydney office. It'd be interesting to know what your internal customer number is...ie <1000??? So, thanks to Exetel, the fact I'm still here is a powerful s...
by ScottH2155
Tue Mar 16, 2010 6:23 pm
Forum: Archived threads
Topic: Suggestion Box??
Replies: 12
Views: 2522

Re: Suggestion Box??

I raised an issue with an e-mail I received offering a no-conditions stated offer of faster/cheaper broadband, that then was unable to be delivered. if it was an offer to go to ADSL2 that went out recently it is still subject to availability/suitable etc, not all customers that get the offer can ge...
by ScottH2155
Tue Mar 16, 2010 4:30 pm
Forum: Archived threads
Topic: Suggestion Box??
Replies: 12
Views: 2522

Re: Suggestion Box??

So my question stands, if I was asked to do this and it's a wrong process - then your people need to understand that as a learning - but also then how do I have my issue dealt with?
by ScottH2155
Tue Mar 16, 2010 3:55 pm
Forum: Archived threads
Topic: Suggestion Box??
Replies: 12
Views: 2522

Re: Suggestion Box??

I was instructed to do so via your staff (Provisioning) to get the "bosses" involved.

How do I have the matter resolved then?
by ScottH2155
Tue Mar 16, 2010 12:36 pm
Forum: Archived threads
Topic: Suggestion Box??
Replies: 12
Views: 2522

Re: Suggestion Box??

I raised an issue with an e-mail I received offering a no-conditions stated offer of faster/cheaper broadband, that then was unable to be delivered.
by ScottH2155
Tue Mar 16, 2010 10:58 am
Forum: Archived threads
Topic: Suggestion Box??
Replies: 12
Views: 2522

Suggestion Box??

If I was advised from provisioning to send something via the suggestion box to get to the "bosses" - what is a reasonable amount of time within which to expect a response?
by ScottH2155
Tue Mar 16, 2010 10:50 am
Forum: Products & services
Topic: Price Increase Of $5.00 per Month On All Old ADSL Plans
Replies: 221
Views: 40868

Re: Price Increase Of $5.00 per Month On All Old ADSL Plans

CoreyPlover wrote:
ScottH2155 wrote:So if that e-mail was wrong, then how do I know this e-mail is right and relevant to me?
What plan are you currently on?
TELJ.
by ScottH2155
Mon Mar 08, 2010 10:16 pm
Forum: Invoicing & billing
Topic: ADSL on Telstra Homeline Budget plan
Replies: 3
Views: 975

Re: ADSL on Telstra Homeline Budget plan

so they will try and ask you that, but simply state, I have no "line sharing" internet service at this time. works a treat!
by ScottH2155
Mon Mar 08, 2010 10:13 pm
Forum: Products & services
Topic: Price Increase Of $5.00 per Month On All Old ADSL Plans
Replies: 221
Views: 40868

Re: Price Increase Of $5.00 per Month On All Old ADSL Plans

OK, I'm now very confused, I got this e-mail, but really didn't think it was for me. How can I tell? I ask, because I got another similar e-mail the week before. Similar in that it was e-mailed to me specifically, had my name in it and my service number. It said if I wanted to get faster broadband a...
by ScottH2155
Wed May 14, 2008 9:05 pm
Forum: ADSL connections
Topic: Inviting Friends to Join Exetel!
Replies: 6
Views: 1409

Re: Inviting Friends to Join Exetel!

I reckon it would be a lot easier to convince people to give up their wireline telephone service if it would be possible to convert their alarm system to accept a SIM card (for a reasonable price). A GSM unit and a pre-paid SIM will resolve scenario nicely. A random example - http://www.manufacture...
by ScottH2155
Wed May 07, 2008 11:30 am
Forum: Archived threads
Topic: ADSL2 inc phone application rejection
Replies: 9
Views: 781

Re: ADSL2 inc phone application rejection

Richard - out of interest - what's the position with "sub-exchanges" - does Exetel seek to implement into them over time? Or is this still a restricted area?