Exetel customer help forum

@TheJMan - you on the Kellyville (East piece of crap exchange) by chance?

Hi Exetel folks, Be aware dodgy e-mails are around again....this time: We are currently Upgrading our data base and e-mail account center to classic webmail server. We are deleting all unused email account to create more space for new accounts. To prevent your account from closing please Click the l...

ScottH2155 wrote:
I had not thought about the context of pioneer discount, but have just sent an e-mail to enquire about same.

....and it seems I am in the "club"!

Thanks again to Exetel and keep up the good work!

I too have been marooned on the Kellyville East sub exchange. With the recent changes, I've had a look at the website, am I reading correctly that I can only opt for DSL2 (TLS reseller) plan TE-2D as an example with Telstra retained for phone service. ie I can't get that of Exetel offered phone/DSL2...

wow, seems I migrated from TPG at or around 20/4/2004 based on the usage system...so the paint must have still been fresh in terms of the North Sydney office. It'd be interesting to know what your internal customer number is...ie <1000??? So, thanks to Exetel, the fact I'm still here is a powerful s...

I raised an issue with an e-mail I received offering a no-conditions stated offer of faster/cheaper broadband, that then was unable to be delivered. if it was an offer to go to ADSL2 that went out recently it is still subject to availability/suitable etc, not all customers that get the offer can ge...

So my question stands, if I was asked to do this and it's a wrong process - then your people need to understand that as a learning - but also then how do I have my issue dealt with?

I was instructed to do so via your staff (Provisioning) to get the "bosses" involved.

How do I have the matter resolved then?

I raised an issue with an e-mail I received offering a no-conditions stated offer of faster/cheaper broadband, that then was unable to be delivered.

If I was advised from provisioning to send something via the suggestion box to get to the "bosses" - what is a reasonable amount of time within which to expect a response?

CoreyPlover wrote:

ScottH2155 wrote:So if that e-mail was wrong, then how do I know this e-mail is right and relevant to me?

What plan are you currently on?

TELJ.

so they will try and ask you that, but simply state, I have no "line sharing" internet service at this time. works a treat!

OK, I'm now very confused, I got this e-mail, but really didn't think it was for me. How can I tell? I ask, because I got another similar e-mail the week before. Similar in that it was e-mailed to me specifically, had my name in it and my service number. It said if I wanted to get faster broadband a...

I reckon it would be a lot easier to convince people to give up their wireline telephone service if it would be possible to convert their alarm system to accept a SIM card (for a reasonable price). A GSM unit and a pre-paid SIM will resolve scenario nicely. A random example - http://www.manufacture...

Richard - out of interest - what's the position with "sub-exchanges" - does Exetel seek to implement into them over time? Or is this still a restricted area?