Search found 303 matches

by paulp
Mon Aug 29, 2011 8:11 pm
Forum: Telephone issues
Topic: 2 PSTN lines under one phone number
Replies: 2
Views: 1566

Re: 2 PSTN lines under one phone number

Hi, For; "I have set up a new B30 (telstra) Exetel plan with the view to ordering an extra PSTN line under the same number to go in rotary into a telephone system. Having a lot of trouble finding out if that is possible. If not then will order the lines through telstra. Can anyone confirm?" - It's s...
by paulp
Mon Aug 01, 2011 6:34 pm
Forum: Customer reviews
Topic: I'd like to switch to Exetel but...
Replies: 13
Views: 5615

Re: I'd like to switch to Exetel but...

Yes it does. Thanks for that! I am definitely on Optus' copper network as I have switched between Optus providers previously with no dramas.
Great. Just remember as advised that if you transfer over it will be with phone included.
by paulp
Mon Aug 01, 2011 11:39 am
Forum: Customer reviews
Topic: I'd like to switch to Exetel but...
Replies: 13
Views: 5615

Re: I'd like to switch to Exetel but...

Hi, 1/ What is involved with switching my Naked service with another provider back to Exetel's serviced Optus plans and if there is any downtime involved etc. 2/ What the cost involved would be for the transfer side of it only (to get me back to a serviced line from Naked with another supplier). I c...
by paulp
Tue Jun 28, 2011 1:35 pm
Forum: Improvement & suggestions
Topic: New Telephone Line Provisioning - Optus Service
Replies: 9
Views: 4075

Re: New Telephone Line Provisioning - Optus Service

Hi Paul I am moving in 2 weeks. Optus based plans have recently been added to my members facilities "Move Service" page. Like Yabbie (above) , I believed Optus services were unavailable from my exchange to be (West Tamworth). An Optus technician has told me (by online chat) that " Optus Cable or Op...
by paulp
Tue Jun 21, 2011 2:46 pm
Forum: Improvement & suggestions
Topic: New Telephone Line Provisioning - Optus Service
Replies: 9
Views: 4075

Re: New Telephone Line Provisioning - Optus Service

Hi Brad, Is there a way I can find out if I can get an Optus based Exetel service? For example the OT-100 plan shows up in my user facilities (to swap to), but I don't believe I can actually do it. I believe I'm limited to one of the (over priced) telstra ADSL2+ plans. With these changes, does it af...
by paulp
Tue Jun 21, 2011 1:25 pm
Forum: Improvement & suggestions
Topic: New Telephone Line Provisioning - Optus Service
Replies: 9
Views: 4075

Re: New Telephone Line Provisioning - Optus Service

Hi, As I understand, this is to provision a NEW Optus phone line/number regardless of whether the phone line is active or not at the new address. The applicant will lose the existing phone number as a result. You have to be careful here. We are talking about an application form for NEW customers whe...
by paulp
Mon Jun 20, 2011 3:43 pm
Forum: Improvement & suggestions
Topic: New Telephone Line Provisioning - Optus Service
Replies: 9
Views: 4075

Re: New Telephone Line Provisioning - Optus Service

Hi,

I expect this to be done by C.O.B tomorrow.
by paulp
Tue May 10, 2011 11:09 am
Forum: Mobile services
Topic: Optus Provisioning Process Issues
Replies: 13
Views: 1210

Re: Optus Provisioning Process Issues

Chibrichish,

Please PM your mobile service number.

I can only apologize for the issue and I will see what went wrong here.
by paulp
Fri Mar 04, 2011 11:03 am
Forum: Anything else anyone wants to discuss
Topic: Moving...
Replies: 4
Views: 1893

Re: Moving...

Hi, I am currently an Exetel ADSL2/PHONE/MOBILE CUSTOMER and I am moving house. I tried relocating my service but I was told I have to get a new phone line set up at the new house. If I set up a Telstra phone line and then switch to Exetel does Telstra charge you a breaking early contract fee? than...
by paulp
Wed Feb 02, 2011 10:38 am
Forum: Products & services
Topic: Transfer Your Current PSTN Home Number To Exetel VoIP
Replies: 234
Views: 53086

Re: Transfer Your Current PSTN Home Number To Exetel VoIP

Hi Mark I believe answered this to you privately? The Naked ADSL2 forms which included the ability to port PSTN to VOIP has now been discontinued as a product to buy from our website. I dont know whether you applied for a naked ADSL2 yet. However I recommend you go here; https://www.exetel.com.au/ps...
by paulp
Tue Feb 01, 2011 10:53 am
Forum: HSPA connections
Topic: HSPA FAQ
Replies: 61
Views: 39290

Re: HSPA FAQ

Hi Basshead, This might've already been asked before, but is a quick question I am sure someone would be able to answer quite simply... Will the HSPA SIM work on an old(ish) Motorola Razor V3 mobile phone? From reading the FAQ and various other information it appears that I need to use a modem/USB f...
by paulp
Mon Jan 31, 2011 2:51 pm
Forum: Anything else anyone wants to discuss
Topic: Applying for new service instead of moving service
Replies: 3
Views: 1505

Re: Applying for new service instead of moving service

I will be moving within the next fortnight. My present plan is to increase by $10 per month. I can apply to move the service but the OT-PAYU plan (the cheapest plan offered) is not available when moving the service. It seems to me that I can apply for the OT-PAYU plan at the new address and, at the...
by paulp
Fri Jan 28, 2011 1:08 pm
Forum: ADSL connections
Topic: Don't understand the latest Provisioning letter
Replies: 2
Views: 370

Re: Don't understand the latest Provisioning letter

Hi,

We need to fix this. There is no need to locate any current account number for naked adsl2 customers upgrading to OCV.

We'll get this done by C.O.B today.
by paulp
Fri Jan 28, 2011 1:05 pm
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 72007

Re: Price Increase For Out Of Contract Customers - Continued

Hi QPR_FC,

These should be done within 24-48 hours from now.
by paulp
Fri Jan 28, 2011 11:12 am
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 72007

Re: Price Increase For Out Of Contract Customers - Continued

Steerpike,

I cant see a message from you.

Can you please PM me your problem and I'll look into it.