Exetel customer help forum

Hello Exetel staff.

My internet and phone is completely dead and i need service restored ASAP.

I have logged a case: TLD-57419-732

Please look into this and get back to me ASAP

thanks for that/

But why did it take so long for this notification to be created.

like i said it has been atleast 13 hours since i have been ofline.

I am now able to connect

Hi. My internet has been down since late last night. It will sync but it will not connect. I have tried rebooting my modem (billion 7800N) and restoring it to default and putting in my settings again but with no luck. To my knowledge so far it has been over 12 hours. Can you please look into this as...

Thanks guys

Hello.

I have just moved to OF60 and it says:
OffPeak Excess Downloads per Gbyte: $6.00


Can someone please fix this for me as it is supposed to be $1

Anything else that i am missing? The members area is misleading in that it doesn't state the off peak time change, on the OTBB plan, this is 4am - 10am. WOW. So i will be loosing 4 hours of offpeak every day. That is half of my existing offpeak The main thing that i want to know is that if i do cha...

Hey. I am currently on exetel plan INCPHONE B This includes: $75 + $5 service surcharge. 30gb + 54gb offpeak I have already finished my contract so i am on month by month. I have realised that i can switch to plan OTBB: $30 + $30 line rental 40gb + 180gb offpeak The new plan is $20 a month cheaper a...

Any update on this?

50 cents per gb...
Where abouts do you set this option?


Mine is set to:
OffPeak Excess Downloads per Gbyte: $6.00

Thanks for that Shady.

But that isnt what i was talking about.

When you reached our limit, the internet used to come to a holt and it would load a page announcing that we had reached our limit and to continue we had to accept it before we could continue

Since when has Exetel stopped warning users when they have hit their cap?

I checked this morning only to see that i had gone over my offpeak cap of 54Gb and now need to pay $6/gb.

I used to get a page saying that our limit had been reached and i had to agree to continue

Thanks for that Himantha.

I just ran a speed test from exetel.
Results are as follows:
705.6 kbps.

This is still well below what we used to get.

I have heard that a modem with a broadcom chip will give better speeds since we are quite far away from the exchange.

Is this true?

Hey guys. My netcomm NB5 decided to die on me so i went out and got myself a Belkin N300. I have Service Line Speed: 18000/900. Because i am so far away from the exchange i used to get about 3mb/s. But when i plugged in my Belkin and set it up this is what i get: Type Interleave Path Status SHOWTIME...

Thanks for that Corey.
Makes a bit more sense now

I might install a bandwidth usage counter to double check, as i still do not believe that utorrent has used 500mb of non-content data