Search found 21 matches

by John Dalton
Tue Oct 06, 2009 9:40 pm
Forum: Virus / spam / spyware issues
Topic: 177.71.233.220.static.exetel.com.au infected?
Replies: 2
Views: 5460

177.71.233.220.static.exetel.com.au infected?

Hi, This [1] article contains a list [2] of Linux machines that are allegedly infected with "dt_ssh5", an ssh brute force script. The domain "177.71.233.220.static.exetel.com.au" appears in this list, and a ping tells me that there really is a machine at this address. Perhaps Exetel would like to co...
by John Dalton
Wed Apr 22, 2009 1:46 pm
Forum: Products & services
Topic: Pensioner Broadband Plans?
Replies: 212
Views: 49982

Re: Pensioner Broadband Plans?

Based on my father and mother: * You are competing against prepaid dial up. Long contract periods and high setup costs are barriers to them changing. * They only require enough included data to check email and do Internet banking with the odd extra website. My in-laws use Skype as well, so requireme...
by John Dalton
Fri Feb 13, 2009 8:38 pm
Forum: Products & services
Topic: Migration Of ADSL1 Customers To Optus ADSL2
Replies: 71
Views: 12319

Re: Migration Of ADSL1 Customers To Optus ADSL2

A fly in the ointment with my ADSL2 transfer plans. I just went to the "Change my service" tab within member services in order to transfer to "PTL A". It seems that the only option available now is the TELF(O) plan. Is there anyway to transfer to a "PTL A" plan, ideally with the $0 line activation c...
by John Dalton
Fri Feb 13, 2009 8:14 pm
Forum: Products & services
Topic: Transfer Your Current PSTN Home Number To Exetel VoIP
Replies: 234
Views: 53866

Re: Transfer Your Current PSTN Home Number To Exetel VoIP

Hmm. This seems to open up a path for lines with multiple numbers to transfer to Exetel line rental. The user transfers any additional numbers to Exetel VoIP. The remaining line, with a single number, can then be transferred to Exetel rental. This prompts a couple of questions: 1) Can a user transfe...
by John Dalton
Fri Feb 13, 2009 7:40 pm
Forum: Products & services
Topic: Migration Of ADSL1 Customers To Optus ADSL2
Replies: 71
Views: 12319

Re: Migration Of ADSL1 Customers To Optus ADSL2

Actually a quick clarification please. You can't transfer DUET lines, but can you transfer "multiple number" lines? Probably you were refering to both by writing "DUET", but Telstra seems to treat DUET as being distinct from "multiple number". I could survive without the third DUET number, but need ...
by John Dalton
Fri Feb 13, 2009 7:35 pm
Forum: Products & services
Topic: Migration Of ADSL1 Customers To Optus ADSL2
Replies: 71
Views: 12319

Re: Migration Of ADSL1 Customers To Optus ADSL2

Thanks for the prompt reply. Based on your post I plan on transferring to unbundled ADSL2. Understood that things can go wrong. My last 2 attempts at transferring 12 months ago failed, but fortunately did so before the ADSL1 was disconnected, so no downtime (and no ADSL2).
by John Dalton
Fri Feb 13, 2009 5:50 pm
Forum: Products & services
Topic: Migration Of ADSL1 Customers To Optus ADSL2
Replies: 71
Views: 12319

Re: Migration Of ADSL1 Customers To Optus ADSL2

I'm one of Exetel's "errant" ASDL1 customers. I also happen to be attached to a Powertel enabled exchange and have received "the offer". I would love to transfer to ADSL2 and have been making enquiries to do so over the last 12 months, but the answer keeps coming back as "no can do". 1) I'm happy to...
by John Dalton
Fri Jan 30, 2009 11:08 am
Forum: ADSL connections
Topic: Questions about changing from ADSL1 to unbundled ADSL2
Replies: 1
Views: 232

Questions about changing from ADSL1 to unbundled ADSL2

I'm currently on the "TELF" (now called "TL-AB"?) plan and am investigating changing to the "PTL A" plan. Could you please answer some questions before I go ahead with it? 1) For how long will I be without an Internet connection during the changeover? 2) Currently the activation charge for the "PTL ...
by John Dalton
Tue Apr 15, 2008 5:45 pm
Forum: Anything else anyone wants to discuss
Topic: Improving Exetels Support Functions - Phase III
Replies: 95
Views: 12661

Re: Re: re: Re: Bad Move Exetel

I thought it would be obvious that if a customer's ADSL service is not working then it would be pointless sending an email which is why we have been using voice. Which is why I am suggesting that Exetel should adapt the communications method as the case demands: John Dalton wrote: The right way to ...
by John Dalton
Tue Apr 15, 2008 5:06 pm
Forum: Anything else anyone wants to discuss
Topic: Improving Exetels Support Functions - Phase III
Replies: 95
Views: 12661

re: Re: Bad Move Exetel

You are right in that it's difficult to see that anyone in Australia who uses broadband doesn't also use a mobile phone - however you are an example "Gross assumption" means " Glaringly obvious assumption". In other words it is not difficult to see! I happen to design the internal circuitry that is...
by John Dalton
Tue Apr 15, 2008 4:08 pm
Forum: Anything else anyone wants to discuss
Topic: Improving Exetels Support Functions - Phase III
Replies: 95
Views: 12661

Bad Move Exetel

Exetel has made the gross assumption that everyone has a mobile phone. I don't. As such the proposed "improvements" will render Exetel's support unusable for me. I cannot imagine that I am alone here. The 100% penetration of mobiles within Australia isn't really 100% due to people who own multiple h...
by John Dalton
Thu Jan 24, 2008 9:02 am
Forum: Archived threads
Topic: ADSL2+ service order rejection
Replies: 10
Views: 1015

Thanks for the informative reply Jeremy. Do you have any experience of how long Telstra and your supplier (Powertel?) might take to sort out their records please? I've got to laugh at their terminology. "Technical grounds" sounds so much more impressive than "administrative @#%& up". Regards John Fo...
by John Dalton
Tue Jan 22, 2008 7:37 pm
Forum: Archived threads
Topic: ADSL2+ service order rejection
Replies: 10
Views: 1015

Is there any progress yet please Paul, as I have not yet received the update?
by John Dalton
Sat Jan 19, 2008 7:45 pm
Forum: Archived threads
Topic: ADSL2+ service order rejection
Replies: 10
Views: 1015

Thanks Gidget. For some reason I did not get a ticket number. The last two ticket numbers I have had from provisioning were [Provisioning #619421] and [Provisioning #619852]. These were in relation to asking about downtime during the ADSL1->2 changeover and clarifying some details of the process res...
by John Dalton
Sat Jan 19, 2008 6:30 pm
Forum: Archived threads
Topic: ADSL2+ service order rejection
Replies: 10
Views: 1015

Gidget wrote:..., send an email to provisioning@exetel.com.au with your ADSL line number and ask them if they can advise further detail regarding your specific rejection reason.
Hi Gidget,

I did that on Thursday night but there has been no reply. How long do they normally take to respond please?

Regards
John