Exetel customer help forum

Hi, This [1] article contains a list [2] of Linux machines that are allegedly infected with "dt_ssh5", an ssh brute force script. The domain "177.71.233.220.static.exetel.com.au" appears in this list, and a ping tells me that there really is a machine at this address. Perhaps Exetel would like to co...

Based on my father and mother: * You are competing against prepaid dial up. Long contract periods and high setup costs are barriers to them changing. * They only require enough included data to check email and do Internet banking with the odd extra website. My in-laws use Skype as well, so requireme...

A fly in the ointment with my ADSL2 transfer plans. I just went to the "Change my service" tab within member services in order to transfer to "PTL A". It seems that the only option available now is the TELF(O) plan. Is there anyway to transfer to a "PTL A" plan, ideally with the $0 line activation c...

Hmm. This seems to open up a path for lines with multiple numbers to transfer to Exetel line rental. The user transfers any additional numbers to Exetel VoIP. The remaining line, with a single number, can then be transferred to Exetel rental. This prompts a couple of questions: 1) Can a user transfe...

Actually a quick clarification please. You can't transfer DUET lines, but can you transfer "multiple number" lines? Probably you were refering to both by writing "DUET", but Telstra seems to treat DUET as being distinct from "multiple number". I could survive without the third DUET number, but need ...

Thanks for the prompt reply. Based on your post I plan on transferring to unbundled ADSL2. Understood that things can go wrong. My last 2 attempts at transferring 12 months ago failed, but fortunately did so before the ADSL1 was disconnected, so no downtime (and no ADSL2).

I'm one of Exetel's "errant" ASDL1 customers. I also happen to be attached to a Powertel enabled exchange and have received "the offer". I would love to transfer to ADSL2 and have been making enquiries to do so over the last 12 months, but the answer keeps coming back as "no can do". 1) I'm happy to...

I'm currently on the "TELF" (now called "TL-AB"?) plan and am investigating changing to the "PTL A" plan. Could you please answer some questions before I go ahead with it? 1) For how long will I be without an Internet connection during the changeover? 2) Currently the activation charge for the "PTL ...

I thought it would be obvious that if a customer's ADSL service is not working then it would be pointless sending an email which is why we have been using voice. Which is why I am suggesting that Exetel should adapt the communications method as the case demands: John Dalton wrote: The right way to ...

You are right in that it's difficult to see that anyone in Australia who uses broadband doesn't also use a mobile phone - however you are an example "Gross assumption" means " Glaringly obvious assumption". In other words it is not difficult to see! I happen to design the internal circuitry that is...

Exetel has made the gross assumption that everyone has a mobile phone. I don't. As such the proposed "improvements" will render Exetel's support unusable for me. I cannot imagine that I am alone here. The 100% penetration of mobiles within Australia isn't really 100% due to people who own multiple h...

Thanks for the informative reply Jeremy. Do you have any experience of how long Telstra and your supplier (Powertel?) might take to sort out their records please? I've got to laugh at their terminology. "Technical grounds" sounds so much more impressive than "administrative @#%& up". Regards John Fo...

Is there any progress yet please Paul, as I have not yet received the update?

Thanks Gidget. For some reason I did not get a ticket number. The last two ticket numbers I have had from provisioning were [Provisioning #619421] and [Provisioning #619852]. These were in relation to asking about downtime during the ADSL1->2 changeover and clarifying some details of the process res...

Gidget wrote:..., send an email to provisioning@exetel.com.au with your ADSL line number and ask them if they can advise further detail regarding your specific rejection reason.

Hi Gidget,

I did that on Thursday night but there has been no reply. How long do they normally take to respond please?

Regards
John