Exetel customer help forum

Thanks guys, all good now. Once you manually deactivated tethering I got the SMS notification that that had happened and I reactivated it online and it became properly active. I also had to remove all custom profiles but that's not a problem as the SIM seems to default to the correct APN.

I am on an "m" plan and using the YESINTERNET apn as specified on the link provided, and tethering is enabled in the user services (it was already enabled when I changed to the m plan specifically so I could tether). But I'm still getting the "contact Optus" message on the phone when I attempt to en...

So for someone like me on a WM-B plan, I'm still out of luck: I need to use the exetel1 APN, which means a non-carrier profile, so even with tethering enabled in user facilities, my iPhone still says "contact OPTUS" :-( Please PM me your service number. Hi Shoner, I'm having the same problem, have ...

Hi, I'm currently on Plan WM - D and when I select the Apple iPhone Tethering option on the user services I get the message "Tethering is not available for your service." which current plans support tethering and how quickly can I get changed over to one of them? Hi, Can you please drop a mail to r...

Hi,
I'm currently on Plan WM - D and when I select the Apple iPhone Tethering option on the user services I get the message "Tethering is not available for your service." which current plans support tethering and how quickly can I get changed over to one of them?

This was all sorted out this week, thanks for your help Shoner.

It might be a good idea to integrate a facility for this sort of request into the user facilities though.

Good tip on using Opera, looks a little messy but much more usable (its called "mobile view" in the iphone version by the way).
And yeah its my understanding that its pretty much just a matter of implementing style sheets fir mobile browsers.

Hi There, Was just wondering if there has been any thought about implementing a version of the Exetel user facilities, forums and EXESMS webpage formatted for mobile browsers? The desktop site is pretty clean and simple but it's still a bit of a pain to navigate around on a mobile browser. A mobile ...

Hi, I currently have 3 services with Exetel, an HSPA 3G service, a 2G (Vodafone) mobile service, and a VOIP service. The 2G mobile service is used for my now ex-girfriend's phone. As we have split up, we want to separate the two services so that she is billed separately for her mobile service, but u...

screw that. Better off just forking out for paid wi-fi services or getting a local SIM.

This will be something Exetel need to address with Optus I think- Optus certainly won't help us directly. Tethering is certainly borked under 3.1 at present. I;m hoping somebody at Exetel can assist with this, as it's a pain in the butt.

Cheers James, will do.

Hi All, posted this in the billing section but haven;t recieved a reply, and was wonderign if I could get some clarification on something. Currently we have the following Exetel services: "naked" ADSL2+ VOIP mobile (2G Vodafone) HSPA The VOIP number is the included VOIP DID that came with my ADSL2+ ...

Hi All, was wonderign if I could get some clarification on something. Currently we have the following Exetel services: "naked" ADSL2+ VOIP mobile (2G Vodafone) HSPA The VOIP number is the included VOIP DID that came with my ADSL2+ plan. I believe I'm also entitled to anopther VOIP number with the HS...

Surely someone must have an idea whats going on here?

I replaced the unit with a PAP2T and got it working fine, but after half an hour or so it started exhibiting the same symptoms too. Getting extremely frustrated with this as I've tried everything I can think of.