Search found 196 matches

by stevebow
Wed Nov 06, 2019 12:17 am
Forum: Member facilities & usage meter
Topic: Helpdesk down?
Replies: 3
Views: 51

Re: Helpdesk down?

The Helpdesk is back online now, thanks.
by stevebow
Sun Nov 03, 2019 7:18 pm
Forum: Customer reviews
Topic: The Exetel 15~20 Year Club
Replies: 4
Views: 199

Re: The Exetel 15~20 Year Club

Signed up 08/2004. The service has been very reliable over the years, since ADSL1 days. STILL waiting for our area to be connected to the NBN though :cry: which I expect I'll do with Exetel.
by stevebow
Sun Nov 03, 2019 7:12 pm
Forum: Member facilities & usage meter
Topic: Helpdesk down?
Replies: 3
Views: 51

Helpdesk down?

I'm trying to lodge a ticket via the usual https://helpdesk.exetel.com.au/, but it simply returns:

Could not resolve host: cerberus.exetel.com.au

Is this a temporary glitch?
by stevebow
Fri May 24, 2019 10:46 am
Forum: Web space, mirror & blog services
Topic: Personal Web Space usage meter
Replies: 2
Views: 258

Personal Web Space usage meter

I have 200 MB quota allocated for my personal web space. Is there a way to tell how much of this quota has been used in MyExetel?
by stevebow
Wed Sep 13, 2017 9:08 am
Forum: ADSL connections
Topic: ADSL outage in NSW?
Replies: 8
Views: 2298

Re: ADSL outage in NSW?

Mort wrote:Looks like it went down around 3am.
It's odd that PPP goes down at different times for different people. PPP was fine between 12:27am - 8:16am for me.

Steve
by stevebow
Wed Sep 13, 2017 9:03 am
Forum: ADSL connections
Topic: ADSL outage in NSW?
Replies: 8
Views: 2298

Re: ADSL outage in NSW?

PPP has returned at 08:57.
by stevebow
Wed Sep 13, 2017 8:54 am
Forum: ADSL connections
Topic: ADSL outage in NSW?
Replies: 8
Views: 2298

Re: ADSL outage in NSW?

I agree with Mort. I have been with Exetel for over 10 years and never had a problem with auth (i.e. ADSL ok, lost PPP) in the early days, but increasingly more and more so over the past few years. For me, PPP dropped out again this morning here in Hornsby at 00:27 but recovered, now I have no PPP a...
by stevebow
Fri Jun 30, 2017 10:30 am
Forum: ADSL connections
Topic: PPP dropped out in Hornsby
Replies: 1
Views: 1201

PPP dropped out in Hornsby

I just wanted to mention that I lost PPP at around 1:30am here in Hornsby and it returned a short time ago at 9:50. ADSL sync was still fine during this time. The number of PPP drop-outs I have experienced in the past year or so is much greater on average than over the years I have been with Exetel,...
by stevebow
Mon May 15, 2017 12:04 pm
Forum: ADSL connections
Topic: no authentication/login failing
Replies: 7
Views: 6806

Re: no authentication/login failing

The connection went up and down for half an hour like a yoyo, presumably while the techs were working on the problem, but PPP's been stable for an hour now.

Steve
by stevebow
Mon May 15, 2017 8:31 am
Forum: ADSL connections
Topic: no authentication/login failing
Replies: 7
Views: 6806

Re: no authentication/login failing

Same here in Hornsby (Sydney). Modem is still synced to the DSLAM but PPP dropped out at 5:02am this morning.

Exetel, could you confirm any known issues please?

Steve
by stevebow
Thu Apr 13, 2017 9:37 am
Forum: Member facilities & usage meter
Topic: Exetel iOS app removed from App Store
Replies: 12
Views: 3320

Re: Exetel iOS app removed from App Store

Add my vote for an updated app please. My preference is for a secure xml feed that could be used for the Firefox addon I use though. A shame that was shut down, it was much more convenient than logging in to My Exetel.

Steve
by stevebow
Sat Mar 18, 2017 2:35 pm
Forum: Member facilities & usage meter
Topic: Usasge meter no longer working
Replies: 29
Views: 7098

Re: Usasge meter no longer working

My Firefox Net Usage extension is no longer working because the xml feed was killed, without notice, which is somewhat annoying.

Will there be an alternative method provided without having to log in to member's facilities?

Thanks,
Steve
by stevebow
Tue Sep 20, 2016 10:42 am
Forum: ADSL connections
Topic: Multiple Sydney ADSL sites down
Replies: 27
Views: 4778

Re: Multiple Sydney ADSL sites down

Hornsby back up as of around 10 minutes ago.

A comment from Exetel Support would be much appreciated.
by stevebow
Tue Sep 20, 2016 9:05 am
Forum: ADSL connections
Topic: Multiple Sydney ADSL sites down
Replies: 27
Views: 4778

Re: Multiple Sydney ADSL sites down

Mort wrote:They've acknowledged the issue, but only detail is "waiting for update from supplier"https://forum.exetel.com.au/viewtopic.php?f=296&t=42979
Finally, after more than 8 hours. Don't they have network engineering monitoring outside of business hours?
by stevebow
Tue Sep 20, 2016 7:42 am
Forum: ADSL connections
Topic: Multiple Sydney ADSL sites down
Replies: 27
Views: 4778

Re: Multiple Sydney ADSL sites down

Same here, down in Hornsby since around 00:34 this morning. PPP has dropped out, but ADSL sync is ok.

It's been 7 hours now, could we have an update please Exetel?