Search found 21 matches

by ajc1
Tue Feb 17, 2015 6:37 am
Forum: Email issues
Topic: Unable to email BIGPOND addresses
Replies: 23
Views: 7421

Re: Unable to email BIGPOND addresses

Finally - some action. It's taken nearly two months but it looks like we can now email Bigpond again. Below is response I received from Exetel Support. Our sysadmins have informed that our mail servers are not being blocked now from Bigpond. currently bigpond is accepting emails from our email serve...
by ajc1
Wed Feb 11, 2015 8:27 pm
Forum: Email issues
Topic: Unable to email BIGPOND addresses
Replies: 23
Views: 7421

Re: Unable to email BIGPOND addresses

For the last 3 days I have been able to email Bigpond addresses without problems.
Is anyone else having the same result?
by ajc1
Tue Feb 10, 2015 8:36 pm
Forum: Email issues
Topic: Unable to email BIGPOND addresses
Replies: 23
Views: 7421

Re: Unable to email BIGPOND addresses

Bigpond have definitely been advised of this problem by a Bigpond customer. The reference no. from Bigpond support is: INT 1-389622806188 The only consistent thing with this problem is the inconsistency. Today I emailed a group of 20 which included 4 Bigpond addresses. All went through without a hit...
by ajc1
Sat Feb 07, 2015 11:12 am
Forum: Email issues
Topic: Unable to email BIGPOND addresses
Replies: 23
Views: 7421

Re: Unable to email BIGPOND addresses

I had previously logged this as a fault with Exetel and received this response. Please note that our network engineers have confirmed the emails are properly being forwarded from our servers to Bigpond and they are being blocked at the Bigpond end. Once an email leaves our server, we can't control w...
by ajc1
Sat Feb 07, 2015 10:46 am
Forum: Email issues
Topic: Unable to email BIGPOND addresses
Replies: 23
Views: 7421

Re: Unable to email BIGPOND addresses

After I changed my IP address I was able to email Bigpond addresses for a few days. Then it went back to the 'unable to deliver' message. I asked a Bigpond customer to report it as a problem and he received a response on 6th Feb that it is under investigation by Level 2 support (whatever that means)...
by ajc1
Wed Jan 28, 2015 2:25 pm
Forum: Email issues
Topic: Unable to email BIGPOND addresses
Replies: 23
Views: 7421

Re: Unable to email BIGPOND addresses

Hi Dazzled, I do publicity for a few groups, so yes I send out email to many addresses but now I will have to watch how many group are sent to Bigpond addresses. Bit of a nuisance but I do not know any alternative unless someone in the forum has a suggestion. I could use an alternative ISP but that ...
by ajc1
Wed Jan 28, 2015 1:41 pm
Forum: Email issues
Topic: Unable to email BIGPOND addresses
Replies: 23
Views: 7421

Re: Unable to email BIGPOND addresses

Thank you IanS. I changed my IP address and it appears that I can now send emails to Bigpond addresses. I sometimes wonder who the experts are in the world! I have been asking Exetel for a fix to this problem for a month with no success. Cannot understand why they would not have suggested your optio...
by ajc1
Wed Jan 28, 2015 8:58 am
Forum: Email issues
Topic: Unable to email BIGPOND addresses
Replies: 23
Views: 7421

Unable to email BIGPOND addresses

For nearly a month, whenever I email a Bigpond email address from EXEMAIL, the email is rejected as result of Error IB112.
However, emails from other ISP's (Gmail & TPG) are not rejected when emailing a Bigpond address.
Is anyone else having this problem?
by ajc1
Sun Dec 02, 2012 11:22 am
Forum: Modem issues
Topic: Setup for Belkin N600 DB Modem
Replies: 5
Views: 4061

Re: Setup for Belkin N600 DB Modem

My Desktop PC is connected via Ethernet cable to the modem. After further observation, I noticed that the modem disconnects after the computer goes into sleep mode.
I changed the computer Sleep Mode to NEVER and the problem of the modem disconnecting has stopped.
by ajc1
Sun Nov 25, 2012 10:23 pm
Forum: Modem issues
Topic: Setup for Belkin N600 DB Modem
Replies: 5
Views: 4061

Setup for Belkin N600 DB Modem

Where can I find the setup procedure for a Belkin N600DB Modem/Router. I have a Static IP address. Following the default setup I find that the modem/internet disconnects after a short time if there is no internet activity. My connection type is currently PPPoE and the option to DISCONNECT AFTER X MI...
by ajc1
Sun Oct 14, 2012 8:06 am
Forum: Web space, mirror & blog services
Topic: Webpages not loading to Exetel free webspace
Replies: 3
Views: 3580

Re: Webpages not loading to Exetel free webspace

Problem solved. Turns out that the index.html file somehow had gone missing from the public_html folder
by ajc1
Fri Oct 12, 2012 10:35 pm
Forum: Web space, mirror & blog services
Topic: Webpages not loading to Exetel free webspace
Replies: 3
Views: 3580

Webpages not loading to Exetel free webspace

I run a few websites using Exetel free webspace but suddenly this week (8th Oct 12) the pages will no longer load to the Exetel server using FTP. Has anyone else found this to be a new problem? This is the message that appears when trying to connect to the Exetel server. "There was a problem connect...
by ajc1
Wed Apr 15, 2009 8:46 pm
Forum: Products & services
Topic: Possible Change To Off Peak Period
Replies: 761
Views: 26088

Re: Possible Change To Off Peak Period

I support a 2am to 2pm Off Peak change.
by ajc1
Sat Dec 27, 2008 10:28 pm
Forum: Email issues
Topic: A Spammer appears to be using one of my email addresses
Replies: 8
Views: 1555

Re: A Spammer appears to be using one of my email addresses

I receive a huge number of spam emails supposedly FROM my Exetel email address TO my Exetel email address.
Are many others having this problem?
Is there no solution apart from cancelling that email address?
Does Exetel allow the main email address to be changed?
by ajc1
Mon Dec 01, 2008 10:04 pm
Forum: Invoicing & billing
Topic: Account Administration Charge
Replies: 4
Views: 1093

Re: Account Administration Charge

James, When was this email issued? I did not receive it!