Exetel customer help forum

ok it is better, what did you do? change the IP address, anything else?

I will test it over the net week or so and let you know.

thanks for your reply I rang support tonight to get my connection password and tried a PPPoE direct connection with my computer. connected, but exactly the same problem as I have with my router.

some sites work and others don't.

so I am guessing its not my end then. please advise.

thanks for your reply but tbo the list you told me to do was too time consuming, so I never did it as I don't have that much time atm. the problem of slow speeds remained. That being said it's got to the point now that my internet doesn't even work, (well it half works) I can load exetel's website t...

TEST 1 Exetel Server http://www.exetel.com.au/speed/fab/results.php?kbps=3403.5&downloadtime=7.394&KB=3072&recorded=1 Your current bandwidth reading is: 3.32 Mbps which means you can download at 425.44 KB/sec. from our servers. TEST 2 speedtest http://www.speedtest.net/result/2999638583.png I am pay...

I have checked for firmware updates but i have newest version. The expire time is set at 500, BUT i did manage to find the problem. For everyone else who might encounter this problem here is what could be happening. I had 3 handsets connected to the router, once I disconnected all and just re regist...

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Hey there, I got NBN about a month ago and to get it I had to buy a new router with a WAN connection. The router model is NF3ADV N900 The problem is VOIP is registered and works, but after a call is received and/or possibly a few calls, it stops working. When people call in they here ringing, but no...

yes, sorry i rang up customer service the next day and told them it was working.

thank you Arshad for looking into and fixing the problem

I'm sure Exetel's ticket is not closed, I never said Exetel's ticket was closed.

I was stating the NBN ticket is closed on my case, meaning it's not NBN's problem. Meaning its opticom's problem, either there hardware or software configuration on there system.

OK, I have had 100/40 for nearly a week, and from day 1 it hasn't worked, I reported the problem straight away and rang Exetel 4 times already. I have a friend who works at NBN and I asked him to do me a favor and check the connection for me at his end. He has checked the connection from there end a...

NBN installed everything this morning. green lights and ready to go. except I have got no details from EXETEL to connect, the NBN guys said it ready to go now. I rang customer service they said they have to wait for confirmation? i'm unsure what that means, but the NBN guy activated the line on the ...

For some reason when I signed up to the NBN it registered it under another account. even though i used the same service number for contact numbers and such, same address, same everything. I rang customer service but they were a little confused what i was saying. My NBN service hasn't been activated ...

thanks, I have another question, to do with routers and modems, what comes with the NBN connection? do I need to order a modem with voip? or does that come with the NBN equipment? https://www.youtube.com/watch?v=WufIZGf3ALA NBN User Guide video shows it all comes with there equipment. so I am unsure...

Hey, just wanted to know, If i have seen the NBN cables go in about 3 months ago, but the NBN site still says not active yet. when should i be signing up? or do I have to wait for the NBN site to go purple? also, when I get an NBN connection and VOIP can I keep my old Telstra home line number as my ...

OK log into my account to change plan and i liked the plan T8-1, It states $0.00 plan change and 6month contract. New Service Contract Period: New 6 Months Contract Required Plan: T8-1 Cost Of Plan Change: $0.00 Download Limit: 25 GB Excess Download Charge: Shaped New Plan Line Speed: 8192/384 Month...