Exetel customer help forum

Test run on 07/06/2008 @ 12:28 AM

Mirror: OptusNet
Data: 600 KB
Test Time: 13.05 secs

Your line speed is 374 kbps (0.37 Mbps).
Your download speed is 47 KB/s (0.05 MB/s).

very slow today
something is wrong again

I am on naked adsl2 voip .I cheked the voip used meter today, it shows I have been charged for Australia STD which should be free under naked adsl2 voip.
something is not right. any help please

Is this the cause? maybe???
see below

http://forum.exetel.com.au/viewtopic.php?f=296&t=26971

Your current bandwidth reading is: 1.58 Mbps which means you can download at 202.1 KB/sec. from our servers. 28.8 kbps dial-up 33.6 kbps dial-up 53.3 kbps dial-up 56 kbps ISDN 128 kbps ISDN 384 kbps DSL 768 kbps DSL 1000 kbps DSL 1500 kbps DSL/T1/Cable Modem 1616.8 kbps YOUR speed Broadband Speed Te...

very very slow speed+++++, need to do something to fix this problem!

check here
http://www.netcomm.com.au/Spec_Sheets/N ... _Sheet.pdf

it works fine with my softphone and ATA

thanks

I have ordered a new voip number
could you assign it to my voip account and cancel the old number please?

VoIP Admin wrote:You will need to order another service via the User Facilities
.

Do I need to cancel the current voip service first , then oder a new voip service?
thanks

Josephine Receno
CounterPath Support

A 401 Unauthorized error is usually a problem with your username or auth user field of your SIP account
I suggest you contact your SIP service provider.

should I PM voip admin?

Exetel voip can't accept multiple registrations on the one account

CORRECT
now I can use my Linksys SPA with another voip provider but not exetel
I try to use X lite then it showed registration error: 401
at this stage exetel voip is not working either with ATA or softphone

I got this problem since yesterday.
I'm using X lite which works fine before yesterday
I wonder how many other voip user having problem ?

any comments

regitration error: 401 Unauthorised

I have same problem today, but yesterdau was fine.

any other exetel voip user having problem today?

Hi, outbush thank you for responses, are you working for exetel? You can use the SPA3102’s web admin pages to set up different providers under different gateway accounts and then alter your dial plan so that the SPA3102 dials out specific sets of numbers via a particular gateway check here http://bl...

VoIP Admin wrote:Done

thank you

I have PM you again re: voip usage that I have been charged which should be free for 100 calls when I am on naked adsl