Exetel customer help forum

The last thing I did is that I disconnected all my equipment again and then requested a port reset. A line check was also made a that time with and without the modem. One I put the modem back on, what do you know? I started working again. I really have no reasonable explanation on how it fixed itsel...

Yesterday, all of a sudden, I was getting no sync. This is weird since I did not introduce any new equipment at my premises. So I went through the whole process, isolation, checking cables, swapping modem but still could not get a sync. I even unplugged all my equipment form the phone line for 30 mi...

Ok thanks, I will wait to a response then.

James wrote:Do you have a ticket/reference number?

1623299

Hi,
I have sent an email to billing regarding an invoicing issue on the 7th September. It has now been a week and I am yet to receive a response.

Is this normal? or is there an escalation point?

Thanks

CoreyPlover wrote:But you can check when your contract finished in your Member Facilities under "Plan details"

It says:
Service Activation Date: 2007-01-10
Contract Period: 12 Months
Initial Contract End Date: 2008-01-10

ashley7070 wrote:I have been on the ADSL2 INCPHONE B plan since April 2008, I would have thought that the $100 early disconnection fee would not apply.

Who should I email regarding this, residential support or provisioning?

the revised $90 relocation fee and process should be available in your Member Facilities now. I confirm that this is on the members facilities page now. 2. How long have you been on ADSL2+ for, when you changed from ADSL1 to ADSL2+ there would have been a new 12 month contract for the ADSL2+, if yo...

Hi, I am on the plan: INCPHONE B - Exetel has both my phone and ADSL2 service. I am moving to a new address on the 25th August. I am wondering how to make the move as seamless as possible i.e getting everything connected/moved to my new address. 1) How do I organise to disconnection and reconnection...

Will international fax be supported?

The plan sounds reasonable. Well done!!!

One question though by unlimited p2p download, do you mean
1) Unlimited p2p traffic
2) Unlimited traffic (all protocols)