Search found 11 matches

by ashley7070
Tue Nov 17, 2009 8:46 am
Forum: ADSL connections
Topic: No Sync since Yesterday
Replies: 2
Views: 213

Re: No Sync since Yesterday

The last thing I did is that I disconnected all my equipment again and then requested a port reset. A line check was also made a that time with and without the modem. One I put the modem back on, what do you know? I started working again. I really have no reasonable explanation on how it fixed itsel...
by ashley7070
Mon Nov 16, 2009 5:12 pm
Forum: ADSL connections
Topic: No Sync since Yesterday
Replies: 2
Views: 213

No Sync since Yesterday

Yesterday, all of a sudden, I was getting no sync. This is weird since I did not introduce any new equipment at my premises. So I went through the whole process, isolation, checking cables, swapping modem but still could not get a sync. I even unplugged all my equipment form the phone line for 30 mi...
by ashley7070
Tue Sep 15, 2009 9:08 am
Forum: Invoicing & billing
Topic: No Response From Billing Regarding an invoicing Issue
Replies: 4
Views: 655

Re: No Response From Billing Regarding an invoicing Issue

Ok thanks, I will wait to a response then.
by ashley7070
Mon Sep 14, 2009 5:59 pm
Forum: Invoicing & billing
Topic: No Response From Billing Regarding an invoicing Issue
Replies: 4
Views: 655

Re: No Response From Billing Regarding an invoicing Issue

James wrote:Do you have a ticket/reference number?
1623299
by ashley7070
Mon Sep 14, 2009 4:56 pm
Forum: Invoicing & billing
Topic: No Response From Billing Regarding an invoicing Issue
Replies: 4
Views: 655

No Response From Billing Regarding an invoicing Issue

Hi,
I have sent an email to billing regarding an invoicing issue on the 7th September. It has now been a week and I am yet to receive a response.

Is this normal? or is there an escalation point?

Thanks
by ashley7070
Thu Jul 30, 2009 10:18 am
Forum: ADSL connections
Topic: Relocating Phone + Adsl2 service
Replies: 6
Views: 776

Re: Relocating Phone + Adsl2 service

CoreyPlover wrote:But you can check when your contract finished in your Member Facilities under "Plan details"
It says:
Service Activation Date: 2007-01-10
Contract Period: 12 Months
Initial Contract End Date: 2008-01-10
by ashley7070
Thu Jul 30, 2009 9:10 am
Forum: ADSL connections
Topic: Relocating Phone + Adsl2 service
Replies: 6
Views: 776

Re: Relocating Phone + Adsl2 service

ashley7070 wrote:I have been on the ADSL2 INCPHONE B plan since April 2008, I would have thought that the $100 early disconnection fee would not apply.
Who should I email regarding this, residential support or provisioning?
by ashley7070
Wed Jul 29, 2009 3:48 pm
Forum: ADSL connections
Topic: Relocating Phone + Adsl2 service
Replies: 6
Views: 776

Re: Relocating Phone + Adsl2 service

the revised $90 relocation fee and process should be available in your Member Facilities now. I confirm that this is on the members facilities page now. 2. How long have you been on ADSL2+ for, when you changed from ADSL1 to ADSL2+ there would have been a new 12 month contract for the ADSL2+, if yo...
by ashley7070
Wed Jul 29, 2009 11:48 am
Forum: ADSL connections
Topic: Relocating Phone + Adsl2 service
Replies: 6
Views: 776

Relocating Phone + Adsl2 service

Hi, I am on the plan: INCPHONE B - Exetel has both my phone and ADSL2 service. I am moving to a new address on the 25th August. I am wondering how to make the move as seamless as possible i.e getting everything connected/moved to my new address. 1) How do I organise to disconnection and reconnection...
by ashley7070
Thu Nov 29, 2007 9:37 pm
Forum: Fax via ADSL
Topic: Production Version
Replies: 70
Views: 12915

Will international fax be supported?
by ashley7070
Wed Aug 29, 2007 3:39 pm
Forum: Archived threads
Topic: Unlimited P2P
Replies: 142
Views: 24024

The plan sounds reasonable. Well done!!!

One question though by unlimited p2p download, do you mean
1) Unlimited p2p traffic
2) Unlimited traffic (all protocols)