Search found 10 matches

by tommcm1200
Wed May 04, 2016 8:15 pm
Forum: Invoicing & billing
Topic: How to cancel service?
Replies: 5
Views: 2725

How to cancel service?

Hi,

I want to cancel my service as I have moved to a different provider. How can this be done? I couldn't find anywhere on the web portal that suggested how to do this.

Thanks.
by tommcm1200
Thu Dec 27, 2012 8:58 am
Forum: Mobile services
Topic: Porting from Virgin - No Data - Calls Ok
Replies: 2
Views: 1152

Porting from Virgin - No Data - Calls Ok

Hi All, Recently have ported my mobile across from another Optus carrier to Extel M15 plan. I can make and receive calls ok but I am getting no luck in data (can't SMS , no Internet). I have used the www.unlockit.co.nz to ensure the APN is set correctly and also reset my Network settings on the devi...
by tommcm1200
Thu May 17, 2012 8:55 am
Forum: ADSL connections
Topic: VIC Internet access down?
Replies: 4
Views: 519

Re: VIC Internet access down?

Hi DESERTDUST

TechSupport have just "cleared the circuit" and looking ok now. They said that this would been affecting alot of users - has it worked for you?
by tommcm1200
Thu May 17, 2012 8:38 am
Forum: ADSL connections
Topic: VIC Internet access down?
Replies: 4
Views: 519

VIC Internet access down?

Morning everyone, I am unable to access external sites - anyone else having problems? I am in St Kilda. Support Ticket # 5195563 Syncing and authenticating ok. I can access anything *.exetel.com.au nslookup resolves all DNS queries ---- Output from tracert ---- Tracing route to xx.xx.xx.xx over a ma...
by tommcm1200
Thu Jul 21, 2011 10:34 am
Forum: VOIP
Topic: Unauthorised 401 Error
Replies: 3
Views: 931

Unauthorised 401 Error

Hi Guys,

I have had a VOIP account for sometime but never been able to get it up. I have always recieved a 401 Unauthorised error. I get this on both my PC and iPhone. Appreciate if someone can please assit in helping me get my VOIP connection up and running.

Thanks in advance.

Cheers,
Tom
by tommcm1200
Sun Oct 03, 2010 9:27 pm
Forum: ADSL connections
Topic: Naked ADSL2+ Dropouts - Please Help!
Replies: 1
Views: 390

Naked ADSL2+ Dropouts - Please Help!

hi all, i have been having dropouts for the past month. i am on a naked adsl 2+ plan. I have changed modems and attempted differnt configs but stil they persist. there are never any devices connected other than the modem connected. the issues appears to be intermittent i.e. today i had a non-doprout...
by tommcm1200
Wed Sep 16, 2009 7:12 am
Forum: ADSL connections
Topic: Can only load exetel.com.au
Replies: 17
Views: 786

Re: Can only load exetel.com.au

ok - looks like the issue is back again - woke up this morning and the same issue - this is really wierd
by tommcm1200
Tue Sep 15, 2009 8:43 pm
Forum: ADSL connections
Topic: Can only load exetel.com.au
Replies: 17
Views: 786

Re: Can only load exetel.com.au

im ok now - switching the modem off a couple times seems to have resolved the issue.
by tommcm1200
Tue Sep 15, 2009 8:03 pm
Forum: ADSL connections
Topic: Can only load exetel.com.au
Replies: 17
Views: 786

Re: Can only load exetel.com.au

Same here I can only get to the sites listed in this thread.

e.g.
Receive ping replies from ebay.com.au , www.news.com.au, however i recieve no replies from www.google.com.au

Im in Melbourne - St Kilda

not quite sure when it happened though it was some time this morning.
by tommcm1200
Mon Mar 30, 2009 9:09 am
Forum: ADSL connections
Topic: No Sync Issue
Replies: 1
Views: 278

No Sync Issue

My naked ADSL is not syncing - has not been syncing since Friday afternoon, March 27. Every now and then the ADSL sync light lights up but i cannot authenticate and again after a while the syncing will start failing again. At the moment it still is not syncing. Modem has been reset a number of times...