Search found 23 matches

by david256
Sun Feb 10, 2013 9:29 pm
Forum: Invoicing & billing
Topic: Early Cancellation Charge
Replies: 3
Views: 2181

Re: Early Cancellation Charge

Hi James,

I have already put in the request for the 28/02/2013 can you change this to the 1st/03/2013.

I mistakenly thought my contract would end 28/02/2013 at 23.59 pm, which would be 12 months or 365 days.

Thanks David
by david256
Sun Feb 10, 2013 11:47 am
Forum: Invoicing & billing
Topic: Early Cancellation Charge
Replies: 3
Views: 2181

Early Cancellation Charge

Why would I be charged an early cancellation fee of $100. Renew Contract Date: 2012-03-01 Renew Contract Period: 12 Months Renew Contract End Date: 2013-03-01 Cancellation request for the 2013-02-28. = 365 days 12 months. I have paid my February 2013 account/bill, Monthly Charge On Plan OT-500 For b...
by david256
Wed Dec 14, 2011 8:08 am
Forum: Mobile services
Topic: Unbilled Charge
Replies: 4
Views: 885

Re: Unbilled Charge

Hi

Can someone from Exetel resolve this issue or at the very least reply to my messages.

I did not make a 70 minute (exact) phone call to fedex australia at around 4.02 am.
My call log on my phone shows I made a 17 second phone call at 4.02 am.

Thank You

David
by david256
Mon Dec 05, 2011 4:06 pm
Forum: Mobile services
Topic: Unbilled Charge
Replies: 4
Views: 885

Unbilled Charge

Hi Exetel, It looks like there is an error made with the following unbilled charge : 2011-12-02 04:02:44 0416****** 132610 Mobile Call 13/1300/1800 Call 01:10:00 $69.69 I did not make a 70 min call to the number 132610, Fedex who's business hours are between 8.00 am- 10 pm, I also find it interestin...
by david256
Wed Aug 31, 2011 2:26 pm
Forum: Mobile services
Topic: Mobile Meter Updates
Replies: 1
Views: 606

Mobile Meter Updates

Hi, My Mobile meter hasn't updated since the 26th now it's the 31st, with tomorrow being the 1st I will effectively lose almost 1 week of calls for next months billing cycle. Exetel needs to get in contact with their reseller (Optus) now. If Exetel can't keep the mobile meter updated on a more regul...
by david256
Fri Feb 04, 2011 12:54 pm
Forum: Invoicing & billing
Topic: Why is billing refusing to credit my aacount ?
Replies: 4
Views: 1115

Re: Why is billing refusing to credit my aacount ?

Thank you for your reply, I have emailed resolutions.
by david256
Fri Feb 04, 2011 12:46 pm
Forum: Mobile services
Topic: Why is billing refusing to credit my aacount ?
Replies: 6
Views: 1004

Re: Why is billing refusing to credit my aacount ?

Thanks Dazzled, yeah just started as a general help inquiry, but now is a billing inquiry.
by david256
Fri Feb 04, 2011 12:27 pm
Forum: Invoicing & billing
Topic: Why is billing refusing to credit my aacount ?
Replies: 4
Views: 1115

Re: Why is billing refusing to credit my aacount ?

Thank you for your reply, yes I have have an open ticket and have been in contact with billing, following is their last reply. I have explained that the OCV200/35 Plan includes the mobile charge, plus I have been charged CAP35 which is a second charge, then my ticket closed. Dear Sir/Madam, Thank yo...
by david256
Fri Feb 04, 2011 12:11 pm
Forum: Invoicing & billing
Topic: Why is billing refusing to credit my aacount ?
Replies: 4
Views: 1115

Why is billing refusing to credit my aacount ?

Ticket AHJ-24264-333

It is quite clear I have been charged twice for my mobile service.

Once for CAP35 and once for OCV200/35 which includes the mobile charge.

Can someone please help resolve or explain why I have to pay twice for a mobile service.

Thankyou
by david256
Fri Feb 04, 2011 12:01 pm
Forum: Mobile services
Topic: Why is billing refusing to credit my aacount ?
Replies: 6
Views: 1004

Re: Why is billing refusing to credit my aacount ?

Ticket AHJ-24264-333

It is quite clear I have been charged twice for my mobile service.

Once for CAP35 and once for OCV200/35 which includes the mobile charge.

Can someone please help resolve or explain why I have to pay twice for a mobile service.

Thankyou
by david256
Mon Jan 31, 2011 11:04 am
Forum: Mobile services
Topic: Why is billing refusing to credit my aacount ?
Replies: 6
Views: 1004

Re: When Should I Activate My CAP-BUNDLE 35 Mobile

As I feared, I have been charged twice for One Mobile service. February Invoice. Monthly Charge On Plan OCV200/35 For February 2011 $80.00 inc mobile. Monthly Charge On Plan CAP35 For February 2011 $35.00 ADSL Discount From Mobile Cap Plan CAP35 - $15.00 Total $20 overcharged. Looks like having a mo...
by david256
Mon Jan 31, 2011 7:11 am
Forum: Mobile services
Topic: Why is billing refusing to credit my aacount ?
Replies: 6
Views: 1004

Re: When Should I Activate My CAP-BUNDLE 35 Mobile

New Sim card never activated, already put in a cancellation request for old Sim card = no service.

Service was resumed after almost 2 days without, thanks to Exetel support.
by david256
Mon Jan 10, 2011 8:48 am
Forum: Mobile services
Topic: Why is billing refusing to credit my aacount ?
Replies: 6
Views: 1004

Why is billing refusing to credit my aacount ?

Exetel, I'm currently on the CAP 35 Plan which is paid in advance until the end of January, I'm porting my current number to the new CAP-BUNDLE 35, I have received the new Sim Card. (2 Sim Cards same number) When Should I Activate My CAP-BUNDLE 35 Mobile. If I activate now, I will have to pay Pro Ra...
by david256
Mon Nov 01, 2010 8:14 am
Forum: Mobile services
Topic: Ported to New Optus Plan but still charged for Vodafone
Replies: 1
Views: 432

Ported to New Optus Plan but still charged for Vodafone

Hi Exetel, Just got my Nov 2010 invoice and I have been charged for my old Mobile Y plan, plus I have been charged for new CAP35 plan, I ported my number, I checked my Vodafone Sim card and it has been disabled. Why would I be charged twice for the same number. Thanks. P.S. Last week I went into mem...
by david256
Fri Oct 15, 2010 12:36 pm
Forum: Mobile services
Topic: Optus inclusions 13/1300/1800 Calls
Replies: 1
Views: 431

Optus inclusions 13/1300/1800 Calls

Hi Exetel

Can you please confirm which is fact.

Are 13/1300/1800 Calls, included in the Optus/Exetel CAP,

Quote from order form "Monthly Call & SMS Included Value : "13/1300/1800 Calls"

Quote from Mobile Plan Pricing page, Capped Plan Exclusions "All special call types such as 13,1300"