Exetel customer help forum

http://forums.whirlpool.net.au/forum-replies.cfm?t=1437858 So far 28 pages of complaint. Re: Off Peak Period Change by Gidget on Wed May 05, 2010 8:45 pm I'm locking this thread – it is time to stop and think a little rather than posting libellous statements in the heat of the moment. Cool off, then...

Done - complaint lodged

This time when I'm off contract I'm leaving.

You gave unlimited and then slashed the time in half.

You can't call 6 hours unlimited.

it's pathetic and a con.

By the way, I'm in the 5th day of the new plan I signed into and now its changed, ha ha.

Ditto above

The offer would only be made to out of contract ADSL1 and ADSL 2 customers who have been with Exetel for over 12 months. I'd take it but the problem is the quote above. I have been with Exetel for 4 years but after pestering for years only recently got ASDL2+. Therefore I'm on a new contract with 9...

Hi All The old NB9W died so got a NB9WMAXX. Set it up according to; http://www.exetel.com.au/voip_pdf/nb9wMaxx.pdf The dial tone is strange. Quick series of beeps - not normal. If you dial a number it may work and you can talk to the reciever. If you redial it may be engaged. So works on and off but...

soaper wrote:my service is now up
not due to anything i did

i would appreciate some feedback as to what was the issue please

i cannot still get differentiation in dial tones but i will deal with that via netcomm

Mine is to. Ditto. What the hell is going on?

I got this response at 1: 30 pm "Could you re-test it and let us know if you're still experiencing issues". I emailed back one minute later and said "no change" and have had no reply. Alas the weekend looms without tech support and no phone....

Ticket no: 766733 which is still unassigned. SIP is succeding to proxy but all calls give engaged signal.

McMark wrote:what about bundling voip and landline with adsl 1 - 1500/256?
Surely there are a lot of us out there using
these 3 services?
cheers
Mark

I'm one and agree.

Also up the download limits...

tocpcs wrote:The password generally will be your user facilities password, or your phone number with the first two letters of your street name in capital letters appended.

As for VoIP, the details for it I assume are in user facilities.

Can't spot the VOIP there. I know the number, not the pwd.

Hi. Having VOIP probs so rebuilt NB9W from scratch with firmware recommended on this site. Can't get ASDL going or VOIP. Might be password probs. Can the admin please PM the usernames and passwords for me. Whats the PPPoE username and pwd - same as ASDL pwd? Thanks. The setup guides you have don't e...

This happened a few weeks ago - the VOIP call goes dead after about 30 seconds. I've got a NB9W netcomm and was told it was a switch upgrade to increase efficiency. Well now its back. The last couple of days the calls just go dead after about 30 seconds. You end up talking to no one. This is not con...

Hello Colostomy bag, I would sugget that you send an email to residentialsupport@exetel.com.au asking for your connection to be unblocked. You have to be the account holder for the account when emailing us as you have to agree to being charged if you go over the 48 GB for the month. The reason why ...

THanks posted a reply to it. colostomy bag how did you go, get yours fixed as well?? Im doing this from work so i dont know if its even going to be going until i get home Got no idea whats going on. They haven't PMed me back. I've trawled thru old emails and seen this;; If you reach 47 gb in the 12...