Exetel customer help forum

HI all, My mum is cancelling her service as she is moving out to have a new house built. She is going to keep the email active for 6 months at $30. my question is, would her email be available via the webmail facility and the login still work, or would it have to be setup as a pop3 again. she wont h...

Hi, i received the email also regarding changing from my adsl 1 to the new tcv20-200 plan with no activation cost - and $50 month with 12 month contract. My question is: will there be any downtime (as in days), or just a few hours when the changeover happens after applying. Am currently on a 6 month...

ok, i have cancelled the service effective 30th October 2010. I just hope that they don't put a request through to take any codes off my line - as I am already connected to the new isp. Wasn't sure where to put reason for leaving, but it was because it is local adelaide isp for me, better pings, bet...

Hi, Sorry but after a couple of good years, I have changed to another isp. I was very happy with Exetel, but this just suits my needs better atm. My question is, as my new connection became active yesterday by doing the single service transfer (i think thats it), and I am now using the new isp. do I...

all sorted, codes were dropped, getting reactivated.

good ol telstra, didnt even mention that this would happen.

cheers

can exetel not check with telstra about the codes on the line?
i.e put in some sort of request?

thanks for that, unfortunately they are very unhelpful and unsympathetic.

my mum had a hell of a time trying to get the account changed, as they only would talk to the account holder - bit hard as he passed away.

i will try again with them and see what they say.

tks genni

Hi, thanks for the quick reply.
Have done a full reset, unplugged line from wall socket etc. everything that can be thought of has been done.

Do you think the account change would have any effect - would that change anything with the port at the exchange?

HI all, Please bear with me as I explain. I am writing this for my mother in Tasmania, as she has no internet connection. All lights are green on billion 5200n, except the internet light is red. dsl light is green also. My sister changed modem and same thing. it was all working perfectly for as long...

Hi, last week or so, speed has dropped alot. Download speeds have almost halved. I have isolated, rebooted, and can't see why this is happening all of a sudden. Did have an issue not long ago with constant drop outs, and support did something with the ports (at the exchange i guess), and that issue ...

thats both for your suggestions, will check all out.
cheers

hi all, my internet connection keeps dropping at least 4 times a day for no good reason that i can see. All lights stay on - on the modem, but have no connection. Only way to fix is to unplug modem and phone line, and wait a few minutes, then plug in and all good to go, til the next time. Can someon...

logged a fault online with exetel support, within 30mins (7.30pm) had a reply that they had reset the circuits on the line and to reboot modem and see. Didnt work next morning when i tried, so sent another reply to their message and they respond again within 30mins, saying they had made some adjustm...

i have logged a fault with ref number BHT-44681-278 Exetel - if you can check on this and fix asap. modem, and computer have both been taken to another premises that has exetel. connected perfectly. so modemm and computer are not the problem. there has been know problems with phone lines in the area...

cheers, thanks for that, i will give that a go and see what i can find out.

many thanks for taking the time to help