Exetel customer help forum

Could someone enlighten me on why when I travel overseas I come back with roaming charges on my account for the number 8880000000000 or something similar? I turn data roaming off on the phone and last time turned off data completely. I also turned off iMessage (I'm using an iPhone). I do not make ph...

roby wrote:i am being told it should all be working by the end of next week
Exetel have been great

Still can't get my wireline usage, although the wireline section of the manage services section has been updated. How long still until we can check our wireline usage?

roby wrote:i am being told it should all be working by the end of next week
Exetel have been great

Thanks for that, yes I agree, I have had good service from Exetel for over 5 years.

My line has now been activated back from naked adsl two to the new plan. Phone line is working but was wondering how long it will be for the settings for it to be in the user facilities I also still have the same situation and was wondering if there had been any progress in fixing it. I would like ...

I have also switched over from naked to OCV200 and I'm still waiting for my PSTN line. Also in my users facilities it shows my plan as OCV200 but it also notes an off peak period. I didn't think that an off peak period applied to these plans. Also it hasn't updated my contract status which still sho...

If I change from the naked service to one with the PSTN line would I be able to have the number of the service before it went naked? I know my present account name uses this number, but I'm not sure if the number was returned to the pool of numbers when I went naked.
Thanks

I set up an naked ADSL2 account last month and applied for a local (024 -Wollongong) VOIP number. When I checked on the members tool site I discovered that exetel has also issued a Sydney number (028) as well. Can I cancel the Sydney number because I don't really need it, or is it attached the ADSL2...

When I originally applied for a voip DID through my HSPA account there were no Newcastle DIDs available so I took a Sydney number. Is it possible to change that now to a Newcastle DID now that they are available? I also have the option of taking up a DID number with my ADSL service. Would that be an...